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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Pennsylvania
1 review
0 helpful votes
Follow Mary H.
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I had been with JibJab since 2009... What an awesome way to send personal cards! They are light hearted fun, make yourself the star of videos or those you love. Believe me you can't get better then JibJab.
If you have a problem come up, they are right there to help you with fast and a wonderful surport team.
They take pride in what they do. I love these cards. To me they are the very best out there for all your needs in one wonderful site.
Thank You JibJab for many years of laughs, fun, and creativity!

Date of experience: May 1, 2017
Michigan
1 review
0 helpful votes
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Disappointed
May 4, 2017

Creating our card was easy. Unfortunately it went to our recipients' junk email and was discovered late. We didn't receive acknowledgment copies, either.

Date of experience: May 1, 2017
California
1 review
0 helpful votes
Follow R M.
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Everyone enjoys getting a JibJab. As the one that usually sends them, I feel it's time to update the experience.
First, how about some new options (eCards) across the board.
Second, make the number of characters flexible, (2-5) for instance.
Third, make the gender flexible for all of the characters in an eCard.

Date of experience: May 1, 2017
New Hampshire
1 review
0 helpful votes
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Not a happy jabber.
May 3, 2017

Hate the auto renewal! The photo selection link is not complete. This would be so much better as a 1 and done service with a small one time fee to use.

Date of experience: May 1, 2017
California
1 review
0 helpful votes
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Great customer service
May 3, 2017

Thank you so much, JibJab for the great customer service. I really appreciate it, Unlike other companies, you put the customer first.

Date of experience: May 1, 2017
California
1 review
0 helpful votes
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Really fun app!
May 3, 2017

My little nephews had no idea I could dance and sing like pharrell williams! They were seriously impressed... I guess that's what happens when showing this app to a 3 year old and 5 year old lol!

Date of experience: May 1, 2017
California
2 reviews
0 helpful votes
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Variety
May 3, 2017

I tried to make a birthday card. But there were not many selections to choose from. How often you guys create new designs? You charge so much money for a year subscription. I want to cancel my subscription.
Please refund my $18 as you have 30day guarantee

Date of experience: May 1, 2017
Texas
1 review
0 helpful votes
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Almost great
May 3, 2017

Video kept disappearing from Facebook. The 4th one finally stayed. The video itself was really cute.

Date of experience: May 1, 2017
Arizona
2 reviews
0 helpful votes
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Very easy & fun to edit
May 3, 2017

Had a problem w transmission & had to send 3 times, unclear re: problem. Hope it will not be a recurrent problem as it ruined the surprise

Date of experience: May 1, 2017
Michigan
1 review
0 helpful votes
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Fun, Fun, Fun
May 3, 2017

Funny cards to pass along to friends. It was quick and easy.
I certainly will use it in the future.

Date of experience: May 1, 2017
Pennsylvania
1 review
0 helpful votes
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Text Issue
May 3, 2017

When creating my video, I had trouble inserting text, which was the entire reason why I got Jib Jab. Also, the video was not what I was expecting, so I already submitted a request to cancel my account and receive a full refund, as I was not pleased with this service.

Date of experience: May 1, 2017
District of Columbia
1 review
0 helpful votes
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I was charged $18 for an entire year subscription which I never knew when I entered my credit card details. Thought I was only making a cute video for $1.99. Whatever. Never doing this jibjab thing again

Date of experience: May 1, 2017
Virginia
1 review
0 helpful votes
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Sorry, but not pleased
May 3, 2017

I'm still waiting for the recipient to view the email with her jib jab card, because of outdated flash. I also don't like the credit card commitment of constant membership, but I can see how some people might. I would prefer a "per card" charge. I've asked to rescind my membership. Sorry.

Date of experience: May 1, 2017
Maryland
2 reviews
0 helpful votes
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Very pleased
May 3, 2017

Great selection. My cousin loved his card! So did my friend. 100% satisfied. Better selection than other card sites I visited.

Date of experience: April 30, 2017
Ohio
1 review
0 helpful votes
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Birthday card
May 2, 2017

Recently renewed my subscription because I love the cards Jib Jab makes!
I get great comments on them.

Date of experience: April 30, 2017
California
1 review
0 helpful votes
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Can't download videos
May 2, 2017

Even though the FAQ explains how to download JibJab videos, the information is outdated because this is no longer an option. For most people this is probably not a deal breaker, but for my purposes it was a big issue.

Date of experience: April 30, 2017
California
1 review
0 helpful votes
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Great
May 2, 2017

Jib jab is a great app. Fun for the whole family. You can make so many funny videos with the click of a button

Date of experience: April 29, 2017
India
1 review
0 helpful votes
Follow K M.
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Sadly all the sites I posted the video clip on took it down citing copyright claims by the song and jibjab. What a waste of time and money

Date of experience: April 29, 2017
Arizona
1 review
0 helpful votes
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Card Did Not Transmit
May 1, 2017

First card I made I sent after downloading. Transmitted fine. Second I emailed directly from your website 2 days ago. Still not received.

Date of experience: April 29, 2017
Australia
1 review
0 helpful votes
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Hilarious cards but expensive
April 30, 2017

I created a card that I really wanted to send to a dear person but I found it offensive that I was forced to subscribe for a year. I don't send many eCards. Idon't send many cards period. I feel that the card effectively cost me the $18 annual subscription, hence why I say expensive. I was not given an option to pay for just the one card.

Date of experience: April 28, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA