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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Waste of money
May 5, 2017

Not satisfied with the purchase. I would like to receive a refund for the purchase. I used it once and I didn't like it. It's not worth the money spent.

Date of experience: May 3, 2017
Washington
1 review
0 helpful votes
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Wish you had better choices
May 5, 2017

Many choices are pretty lame. WIsh you had better choices. Sometimes the cards don't go to the recipient and have to be resent.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
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I joined and tried to create the Ice Ice Baby card, and I formatted, and tried to attach my saved faces on the card many times and it just kept creating a card with some default faces on it. I sent an email to support but all they did was suggest I try the FAQ's. So I gave up.

Date of experience: May 3, 2017
New Hampshire
1 review
0 helpful votes
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No pictures
May 5, 2017

I was charged and for a picture to be added to a birthday card and the picture was never added. I also object to their policy of automatic renewal.

Date of experience: May 3, 2017
Ireland
1 review
0 helpful votes
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I love the site but not the mess on the accounting side. Too much of a hassle to contact customer service in the U.S. to even try to sort it out.

Date of experience: May 3, 2017
California
1 review
0 helpful votes
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Update the song catalog
May 5, 2017

The site is fun, but I want a greater variety of music; more songs to choose from. Also, as a member I would like to receive some perks, such as two (or more) free downloads per month.

Also, I think I would visit the site more if you offered some type of games or contests.

Date of experience: May 3, 2017
Arizona
1 review
0 helpful votes
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Awesome
May 5, 2017

Brings a smile to anyones face. A very good way to share happiness to someones special day or any occasion.

Date of experience: May 3, 2017
Georgia
1 review
0 helpful votes
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FREE save
May 5, 2017

I can't afford to pay to download them, already paid to use your services. Disappoints me! Characters ------------------------------------------------------

Date of experience: May 3, 2017
Illinois
1 review
0 helpful votes
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Fun but can get Meh after awhile. There's actually a handful that I like. Pretty worried since I would like to cancel after this year and am not interested in future payments being automatically deducted. Sadly, holidays and a select few are entertaining for myself.

Date of experience: May 3, 2017
Georgia
1 review
0 helpful votes
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Cool
May 5, 2017

Good vvv jjj iii gig trrvhjjj huukjv. Hhffdghjkigfd huougfx uhfddgbjj vid jkopurrcvh jkfxdvbj jogging hgdergvukkiy nkgvfdghiiou hjjggttjko cddvhuj hhffvmjggyjk byhjjkg.)

Date of experience: May 3, 2017
New Jersey
1 review
0 helpful votes
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Reply
May 5, 2017

My experience over the past several years has been great. I am NOT a new
Subscriber to JibJab and don't understand why I am being contacted as such.
I have been sending email cards for many years and JibJab is definitely one
Of the best if one doesn't want smarmy cards. Thank you for your site.

Date of experience: May 3, 2017
New Jersey
1 review
0 helpful votes
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Enjoyed the videos
May 5, 2017

Lots of fun! Great music and the adventure videos are always entertaining. I use JibJab at all of the holidays.

Date of experience: May 3, 2017
Australia
1 review
0 helpful votes
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Gave Granny a Giggle!
May 5, 2017

Overseas so sending a birthday card to Granny/Mum was solved perfectly by cut'n'pasting her picture onto your roller skating happy birthday card - she got to see what she would have looked like as a blond with retro disco gear to boot! We all had a laugh!

Date of experience: May 3, 2017
Georgia
1 review
0 helpful votes
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Not enough selections
May 5, 2017

You should have more songs to choose from. If the site was free to use, it would be more understandable to have only a few songs.

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
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I've done this already
May 5, 2017

This is the second time I've been asked this info and I already did it so I would appreciate not getting this again

Date of experience: May 3, 2017
Ohio
1 review
0 helpful votes
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I have had several years of laughs from JibJab - the availability to easily insert people's faces in videos is the greatest thing!
It seems that after the first year there was not a lot of new selection. I would love to see more cards for kids / family instead of adult themes.

Date of experience: May 3, 2017
Kansas
1 review
0 helpful votes
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Linda's Jabs
May 5, 2017

Very much fun to share with family & friends. Easy to use, and affordable.
I have had many nice comments on the ones I have shared.

Date of experience: May 3, 2017
Wisconsin
1 review
0 helpful votes
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Enjoyable
May 5, 2017

It is fun and easy to design. I like to make one for the office I work in to put on Facebook just for something fun. There have been many postive comments and laughs.

Date of experience: May 3, 2017
Arizona
1 review
0 helpful votes
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I really don't know who has the most fun, the designer or the recipient, when working with a Jib Jab card. Also, when you post a card on Facebook, the number of responses skyrocket and the comments are wonderful. Great product, and great fun!

Date of experience: May 3, 2017
Florida
1 review
0 helpful votes
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Terrific Holiday Cards
May 5, 2017

I always use Jib Jab to send holiday cards. I add the people I'm sending it to's faces along with ours dancing and singing and it's always a big hit. There's nothing like being remembered and laughing too.

Date of experience: May 3, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA