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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Very straight forward and easy. Payment was seamless. Various screens that popped up were appropriate and easy to understand.
Caught out by the bank holidaybobs and by workplace bs, i needed a last minute birthday card. I found one i really liked on JibJab, so i bit the bullet and subscribed. I would've much preferred the opportunity to pay a one-off amount for the card, even if it was as much as £5. Also, there was some wording on the website about a 'satisfaction guarantee', but i could find no details in the terms and conditions or the help section about that.
After writing to the JibJab support team yesterday, I awoke this morning to find a response from a JibJab support team member, Heather. I am VERY satisfied with her efforts to resolve my issue.
I had a lot of fun making and watching the birthday card I sent to my brother. He emailed me he thought it was hilarious.
Not real happy with it. Won't let me load different pictures. Wish it had woman to women videos. Also would be nice to have new and more videos
I was a member a couple years ago, and let it lapse. Recently i wanted a special card for someone, I decided to try again. There were SO many designs there that had not been changed in the length of time i was gone. The one i really liked, required a membership to use. I am not happy with the membership and have been considering cancelling.
Thank you for making me smile. Love all of the different videos that I can make with the grand babies!
Brilliant app, so many cool video cards to choose from and v easy to customise them. Would be improved if the app showed the same set of faces as on the website.
Need fresh material. Offer more edgy videos. Take the technology to the next level. If nothing is done to take the animation to the next level. I will not renew.
Easy to use and a different and fun way to send greetings to a loved one!
Except this review section that FORCES you to write at least 100 words. That's rather annoying.
I wanted to cancel my subscription Did not realize that I had done an automatic renewal. I saw the charge to my Amazon account and asked Jib Jab to please drop my subscription and refund the subscription cost. They did it with no hesitation. I may go back in the future!
I would have rated this a 5 if it was possible to group/name uploaded images. It would also be nice if I could edit an uploaded image (ie I didn't alight the eyes, or the mouth correctly)
I have been a "free" member for years, but just upgraded to the paid version.
Everyone who gets one of these loves them!
I have had a blast making videos with my friends and family. It has been extremely exciting to see the kids laugh at the finished products. LOVE IT!
So easy to do and so much fun! Our friends in England thought the card was "brilliant"! We do too
It's so easy to use. And very inexpensive too. I have even used my pets' photos. Just drag and drop, and it's all done.
This was so much fun and provided the perfect gift for a friend turning 70 who doesn't need things but experiences especially with humor make the perfect gift. Low on funds but need something personal turn to JibJab. Also you get to send it to the people that you put into the cards so they get to share in the fun. Easy to use. It's just hard to pick out which one to use. Thank You
I sent Mother's Day video of Rumba Dancer to my wife. She received email notice, but when click to play video, nothing was there.?
Love it! Very unique. And fun place to submit Birth day cards and have fun with friends and love one
One word - horrible. The recipient never received the card. I sent it to her husband and he could not open it. So, the experience overall was just horrible. I will not be renewing my subscription.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

