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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
2 reviews
0 helpful votes
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JibJab
May 11, 2017

Very straight forward and easy. Payment was seamless. Various screens that popped up were appropriate and easy to understand.

Date of experience: May 9, 2017
New York
1 review
0 helpful votes
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Caught out by the bank holidaybobs and by workplace bs, i needed a last minute birthday card. I found one i really liked on JibJab, so i bit the bullet and subscribed. I would've much preferred the opportunity to pay a one-off amount for the card, even if it was as much as £5. Also, there was some wording on the website about a 'satisfaction guarantee', but i could find no details in the terms and conditions or the help section about that.

Date of experience: May 9, 2017
New Jersey
3 reviews
0 helpful votes
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After writing to the JibJab support team yesterday, I awoke this morning to find a response from a JibJab support team member, Heather. I am VERY satisfied with her efforts to resolve my issue.

Date of experience: May 9, 2017
Texas
1 review
0 helpful votes
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Lots of laughing
May 11, 2017

I had a lot of fun making and watching the birthday card I sent to my brother. He emailed me he thought it was hilarious.

Date of experience: May 9, 2017
New Jersey
1 review
0 helpful votes
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Have trouble loading pictures
May 11, 2017

Not real happy with it. Won't let me load different pictures. Wish it had woman to women videos. Also would be nice to have new and more videos

Date of experience: May 9, 2017
1 review
0 helpful votes
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REPITION
May 11, 2017

I was a member a couple years ago, and let it lapse. Recently i wanted a special card for someone, I decided to try again. There were SO many designs there that had not been changed in the length of time i was gone. The one i really liked, required a membership to use. I am not happy with the membership and have been considering cancelling.

Date of experience: May 9, 2017
New York
2 reviews
1 helpful vote
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Love It
May 11, 2017

Thank you for making me smile. Love all of the different videos that I can make with the grand babies!

Date of experience: May 9, 2017
GB
1 review
0 helpful votes
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Such fun!
May 11, 2017

Brilliant app, so many cool video cards to choose from and v easy to customise them. Would be improved if the app showed the same set of faces as on the website.

Date of experience: May 9, 2017
South Carolina
1 review
0 helpful votes
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Need fresh material. Offer more edgy videos. Take the technology to the next level. If nothing is done to take the animation to the next level. I will not renew.

Date of experience: May 9, 2017
GB
1 review
0 helpful votes
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Good, quick and fun!
May 11, 2017

Easy to use and a different and fun way to send greetings to a loved one!

Except this review section that FORCES you to write at least 100 words. That's rather annoying.

Date of experience: May 9, 2017
Maryland
4 reviews
0 helpful votes
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Great experience
May 10, 2017

I wanted to cancel my subscription Did not realize that I had done an automatic renewal. I saw the charge to my Amazon account and asked Jib Jab to please drop my subscription and refund the subscription cost. They did it with no hesitation. I may go back in the future!

Date of experience: May 8, 2017
Nevada
1 review
0 helpful votes
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I would have rated this a 5 if it was possible to group/name uploaded images. It would also be nice if I could edit an uploaded image (ie I didn't alight the eyes, or the mouth correctly)

I have been a "free" member for years, but just upgraded to the paid version.

Everyone who gets one of these loves them!

Date of experience: May 8, 2017
Texas
1 review
0 helpful votes
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Fun with Jib Jab
May 10, 2017

I have had a blast making videos with my friends and family. It has been extremely exciting to see the kids laugh at the finished products. LOVE IT!

Date of experience: May 8, 2017
Florida
1 review
0 helpful votes
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Great fun!
May 10, 2017

So easy to do and so much fun! Our friends in England thought the card was "brilliant"! We do too

Date of experience: May 8, 2017
Washington
1 review
0 helpful votes
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It's so easy to use. And very inexpensive too. I have even used my pets' photos. Just drag and drop, and it's all done.

Date of experience: May 8, 2017
Washington
2 reviews
0 helpful votes
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Mrs
May 10, 2017

This was so much fun and provided the perfect gift for a friend turning 70 who doesn't need things but experiences especially with humor make the perfect gift. Low on funds but need something personal turn to JibJab. Also you get to send it to the people that you put into the cards so they get to share in the fun. Easy to use. It's just hard to pick out which one to use. Thank You

Date of experience: May 8, 2017
Canada
1 review
0 helpful votes
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Very good
May 10, 2017

My friends get a real laugh out of what send to them,

The cards are entertaining and I love playing around with them.

Date of experience: May 8, 2017
Texas
1 review
0 helpful votes
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Recipient Could not See Video
May 10, 2017

I sent Mother's Day video of Rumba Dancer to my wife. She received email notice, but when click to play video, nothing was there.?

Date of experience: May 8, 2017
Oregon
1 review
0 helpful votes
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Greeting cards!
May 10, 2017

Love it! Very unique. And fun place to submit Birth day cards and have fun with friends and love one

Date of experience: May 8, 2017
Illinois
1 review
0 helpful votes
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Recipient did not get the card
May 10, 2017

One word - horrible. The recipient never received the card. I sent it to her husband and he could not open it. So, the experience overall was just horrible. I will not be renewing my subscription.

Date of experience: May 8, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA