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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Horrible cropping
May 13, 2017

I believe Jibjab used to have a contour cropping option but now that feature is no longer available and when you upload someone's head you have to deal with unwanted space around their head which throws off the entire illusion.

Date of experience: May 11, 2017
California
1 review
0 helpful votes
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Surprised!
May 13, 2017

The card I send to my son have not been received by receiver, I tried to send again but it did not arrive. It said in: my cards: card not opened yet.
What is the problem?

Lydia Conboy

Date of experience: May 11, 2017
Utah
1 review
0 helpful votes
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Surprise
May 13, 2017

I was surprised that there wasn't more variety to choose from within the group. Otherwise it is a great site and I do like it. I would recommend it. The cost is very affordable!

Date of experience: May 11, 2017
New York
1 review
0 helpful votes
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Admittedly I didn't read much as I went through the screens and got hit by the default options. Now I have a year of cards

Date of experience: May 11, 2017
Arizona
1 review
0 helpful votes
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Thank you
May 13, 2017

I appreciate receiving the refund and look forward to using JibJab in future. I like the selection of cards and the ability to insert photos to personalize them.

Date of experience: May 11, 2017
Washington
1 review
0 helpful votes
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Fun, Easy and a good price
May 13, 2017

I love the unlimited videos subscription. Put in a few photos and make your friends and family laugh. I put our team at work into the chicken dance and they loved it.

Date of experience: May 10, 2017
Canada
2 reviews
0 helpful votes
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Hilarious
May 13, 2017

Creating cards with jib jab is so much fun. Receiving cards is even better. Great variety of super silly card options. I love it.

Date of experience: May 10, 2017
South Carolina
1 review
0 helpful votes
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I recently wanted to send a card to my mother for her birthday. My friend had sent me a card in the past so I wanted to give it a try. The card was easy to set up and my mother got a laugh of a lifetime!

Date of experience: May 10, 2017
New Mexico
1 review
0 helpful votes
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No closed captioning
May 12, 2017

I have lots of Deaf and Hard of hearing friends, colleagues, and family members and the lack of captioning for your videos severely limits my selection. I am highly disappointed.

Date of experience: May 10, 2017
Virginia
1 review
0 helpful votes
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Thank you
May 12, 2017

It was ok I couldn't sign in very easily but after a little frustrating attempts and then never saw the one I did yesterday

Date of experience: May 10, 2017
Georgia
1 review
0 helpful votes
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Not one of my recipients were able to open the card! I'm so disappointed because it took my awhile to get the card made!

Date of experience: May 10, 2017
Massachusetts
2 reviews
1 helpful vote
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Great product over the years
May 12, 2017

We have used this for years instead of sending typical paper cards. Everyone seems to love them and they are super easy to make. We will continue to use them for many years.

Date of experience: May 10, 2017
California
1 review
0 helpful votes
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I asked for a refund
May 12, 2017

It started when I just wanted to send a friend a birthday card and (I'm not exactly computer illiterate) and after 30 minutes of clicking around and testing out the cards I might like with uploaded photos, I could never ascertain *before* I did all the work which cards might be free or not. It says you can be a free member, heck if I know how. In the end, I really wanted one that needed a subscription. Then I find out that yeah, it's $1.50 a month but I have to pay for a year in advance with auto-renewal? That's an automatic personal NOPE. But in the end, I actually caved, arguing with myself that it wasn't that expensive and that I could cancel before it renewed. Well, then my friend didn't get the card! And I had to re-send, but then when she opened it, it kept insisting her Flash wasn't updated (it was, she's not illiterate either). Then I sent another card. Same issue... so here I just spent money to send my one friend funny cards she can't look at? Between the two of us we probably wasted three hours on this. Seriously guys, if you want people to pay for your cards, give some option to charge fifty cents for an individual card... I'd have done that more readily. But moreover, how about making it so your product is actually viewable? This was just a total dud for me, however cute and funny the cards actually are. Maybe another time.

Date of experience: May 10, 2017
GB
1 review
0 helpful votes
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Mouth alignment and preview
May 12, 2017

Teied twice to align mouths and preview them but had to save each one before i could see if they were. Aligned properly. Not very good especially. For a newby and i had to send video with blank mouths

Date of experience: May 10, 2017
Texas
1 review
0 helpful votes
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Excellent Customer Service!
May 12, 2017

I appreciated the prompt response and resolution from Jib Jab customer service representative Danielle. Thank you very much!

Date of experience: May 10, 2017
Canada
1 review
0 helpful votes
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Lots of fun
May 12, 2017

While using jib jab has provided me with a fun way of sending greetings to friends I often have difficulty such as trying to make corrections etc.

Date of experience: May 10, 2017
California
2 reviews
0 helpful votes
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Photo cards
May 12, 2017

I don't insert photos into cards and found that most of your cards are for that. I don't know how to filter those out. I've contacted your help desk about it.

Date of experience: May 9, 2017
California
1 review
0 helpful votes
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What a great way to touch base with somebody and let them know you're thinking about whether it's for a special event or just to say hello you're thinking of them thanks I'm so glad my friends turned me onto your site

Date of experience: May 9, 2017
California
1 review
0 helpful votes
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Just Great.
May 11, 2017

I enjoyed making my sister-in-law a Birthday card.
But I don't understand how to get my pictures from Facebook? And that would help a lot.

Date of experience: May 9, 2017
Colorado
1 review
0 helpful votes
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Life-saving fun!
May 11, 2017

You forgot to send the card that you forgot to buy... you know who you are! Save the egg on your face for breakfast and send a jIb jab card RIGHT NOW!

Date of experience: May 9, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA