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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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My JibJab card did not go through to the recipient, I had to forward the message sent back to me from JibJab
Re-upping was easy, happy to do it to have access to these very funny ecards for all occasions... I have to write 100 characters but have nothing more to say
Brings cheers and smiles to others... members of my family and friends love them... Joy to the world...
For several years, I've sent the personalized videos out. Even if receivers use Jib Jab themselves, it's always a hit for them to see themselves starring in a dance or song. Can't miss!
According to the header where it said $1.50 a month it seemed as though you could sign up for 1 month of a subscription, but instead it charged me for an entire year when I only wanted to sign up for a month.
JibJab allows users to create very personalized and hilarious e-cards for their loved ones! The $1.50 a month price is TOTALLY worth it! Way better than giving a boring, unfunny card.
It does my heart good to make my friends and family laugh. JimJab adds a much-needed ingredient to making their day special. Thank you for doing this.
I cancelled immediately because I thought i was going to be charged per MONTH. Not for the entire YEAR. I needed a one time use.
It was easy to navigate and put together some fun clips to send to my wife for Mother's Day.My wife really enjoyed what was put together and sent to her.
Unsatisfied very upset. So excited to send them but waited all day for you to send...
Site a slightly difficult and does not have enough options. You can add more themes. Dragging the photo to the card is difficult to see and should be larger when designing.
Love the skit is was so hard to do.
Downloaded app but asking for a face.
When I did it I put in a face.
Then couldn't send it to my email addresses
Making your own personalized greeting cards with friends and family photos is a lot of fun. Please keep adding more.
Îm a Customer for years, and always enjoyed sending a jibjab, just a little disapointing we no longer having possibility downloading pur files anymore.
I have been using JibJab for years now and can always find something fun to personalize and send out to family and friends. I think they do an amazing job. Thanks for the hard work and providing laughs for us.
I made a card with words then joined and sent it and the words didnt come through, i've cancelled my subscription
Can't review the video before choosing it, can't check it before sending, don't know whether the video will be one that accepts multiple faces or has moving mouth till actually creating it, often lose what I have created because. Frankly don't know why. Possibly have had to pay for videos that did not retain my children's faces. You could have a great product here but after having the same frustrating experience each time I have used the service, I stick to only using your service when I absolutely have to. Woukd use it a lot more if it was not so frustrating!
OK... so the product delivered as promised, but experience totally trashed by a money-grabbing approach to customers. Don't lock people into a full year just to drive your own revenue... some other options might be appreciated by consumers don't you think?
Make it clear the transaction is in USD. More unpleasant surprises once the exchange rate shows up on your statement.
Disappointing experience.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

