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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
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Great tools, but poor delivery
May 17, 2017

My JibJab card did not go through to the recipient, I had to forward the message sent back to me from JibJab

Date of experience: May 15, 2017
Florida
1 review
0 helpful votes
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These cards the best
May 17, 2017

Re-upping was easy, happy to do it to have access to these very funny ecards for all occasions... I have to write 100 characters but have nothing more to say

Date of experience: May 15, 2017
Ohio
1 review
0 helpful votes
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Laughter and Fun
May 17, 2017

Brings cheers and smiles to others... members of my family and friends love them... Joy to the world...

Date of experience: May 15, 2017
Arkansas
1 review
0 helpful votes
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Fun
May 17, 2017

I enjoy this site so much. I am pretty sure HR will be calling me in shortly to discuss some of my creations

Date of experience: May 15, 2017
Louisiana
1 review
0 helpful votes
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Always is a hit!
May 17, 2017

For several years, I've sent the personalized videos out. Even if receivers use Jib Jab themselves, it's always a hit for them to see themselves starring in a dance or song. Can't miss!

Date of experience: May 15, 2017
Illinois
1 review
0 helpful votes
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Laugh my $#*! off funny.
May 17, 2017

Easy to use, works very well. Puts a smile on many faces.!

Date of experience: May 15, 2017
California
1 review
0 helpful votes
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According to the header where it said $1.50 a month it seemed as though you could sign up for 1 month of a subscription, but instead it charged me for an entire year when I only wanted to sign up for a month.

Date of experience: May 15, 2017
Massachusetts
2 reviews
0 helpful votes
Follow Ben H.
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JibJab allows users to create very personalized and hilarious e-cards for their loved ones! The $1.50 a month price is TOTALLY worth it! Way better than giving a boring, unfunny card.

Date of experience: May 15, 2017
New York
1 review
0 helpful votes
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Smiles Abound
May 17, 2017

It does my heart good to make my friends and family laugh. JimJab adds a much-needed ingredient to making their day special. Thank you for doing this.

Date of experience: May 15, 2017
Nevada
1 review
0 helpful votes
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I cancelled immediately because I thought i was going to be charged per MONTH. Not for the entire YEAR. I needed a one time use.

Date of experience: May 15, 2017
Arkansas
1 review
0 helpful votes
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Fun
May 17, 2017

It was easy to navigate and put together some fun clips to send to my wife for Mother's Day.My wife really enjoyed what was put together and sent to her.

Date of experience: May 15, 2017
New Jersey
1 review
0 helpful votes
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You never sent my cards.
May 17, 2017

Unsatisfied very upset. So excited to send them but waited all day for you to send...

Date of experience: May 15, 2017
New Hampshire
1 review
0 helpful votes
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Not many options
May 17, 2017

Site a slightly difficult and does not have enough options. You can add more themes. Dragging the photo to the card is difficult to see and should be larger when designing.

Date of experience: May 15, 2017
New Jersey
1 review
0 helpful votes
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Cute and funny very hard to do
May 17, 2017

Love the skit is was so hard to do.
Downloaded app but asking for a face.
When I did it I put in a face.
Then couldn't send it to my email addresses

Date of experience: May 15, 2017
Pennsylvania
1 review
0 helpful votes
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Fun way to send E-Cards
May 17, 2017

Making your own personalized greeting cards with friends and family photos is a lot of fun. Please keep adding more.

Date of experience: May 15, 2017
Canada
1 review
0 helpful votes
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Downloading files
May 17, 2017

Îm a Customer for years, and always enjoyed sending a jibjab, just a little disapointing we no longer having possibility downloading pur files anymore.

Date of experience: May 15, 2017
Canada
1 review
0 helpful votes
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I have been using JibJab for years now and can always find something fun to personalize and send out to family and friends. I think they do an amazing job. Thanks for the hard work and providing laughs for us.

Date of experience: May 15, 2017
GB
1 review
0 helpful votes
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Disappointed
May 17, 2017

I made a card with words then joined and sent it and the words didnt come through, i've cancelled my subscription

Date of experience: May 15, 2017
Australia
1 review
0 helpful votes
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Annoying
May 17, 2017

Can't review the video before choosing it, can't check it before sending, don't know whether the video will be one that accepts multiple faces or has moving mouth till actually creating it, often lose what I have created because. Frankly don't know why. Possibly have had to pay for videos that did not retain my children's faces. You could have a great product here but after having the same frustrating experience each time I have used the service, I stick to only using your service when I absolutely have to. Woukd use it a lot more if it was not so frustrating!

Date of experience: May 15, 2017
Australia
1 review
0 helpful votes
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Money grabbers
May 17, 2017

OK... so the product delivered as promised, but experience totally trashed by a money-grabbing approach to customers. Don't lock people into a full year just to drive your own revenue... some other options might be appreciated by consumers don't you think?

Make it clear the transaction is in USD. More unpleasant surprises once the exchange rate shows up on your statement.

Disappointing experience.

Date of experience: May 14, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA