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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Massachusetts
2 reviews
0 helpful votes
Follow Lisa G.
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This was perfect for a last minute Mother's Day card (don't judge). Excellent comedy factor also - good selection of music and the animations are funny.

Date of experience: May 16, 2017
Washington
1 review
0 helpful votes
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Great cards, didnt get sent
May 18, 2017

1 of 3 cards seem to have actually sent. I love this product otherwise and in the past it worked great. Not clear what went wrong.

Date of experience: May 16, 2017
Arizona
1 review
0 helpful votes
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FUN!
May 18, 2017

A fun way to celebrate. Birthdays, anniversaries, holidays, etc! What's with the "Please enter 100 characters?"

Date of experience: May 16, 2017
Canada
1 review
0 helpful votes
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Disappointed in set up
May 18, 2017

I signed up with JibJab because I thought it was $1.50 for a month. I sent a few videos to my mother for Mother's Day. THEN I realized that I couldn't just sign up for one month - it was for a year! THEN my husband got the credit card statement and the amount was more than $1.50 a month so I'm guess it was US funds and not Canadian. UGH!

Date of experience: May 16, 2017
Brazil
1 review
0 helpful votes
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Mama
May 18, 2017

The family had fun.
My mother is already a grandmother, and her grandchildren liked to see her dancing, free light and loose

Date of experience: May 16, 2017
Florida
2 reviews
0 helpful votes
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Jib Jab is The Jam
May 18, 2017

Every time I send a card it gets rave reviews... Just would like more selections for customized videos.

Date of experience: May 16, 2017
New Jersey
1 review
0 helpful votes
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I would have liked to have more selections to choose from. In the past I thought there was a larger more diverse library.

Date of experience: May 16, 2017
Pennsylvania
1 review
0 helpful votes
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Great site
May 18, 2017

It has been rewarding. Everyone likes the videos and can't wait until I di another one. It has been a great site to go on and make videos.

Date of experience: May 16, 2017
Maine
1 review
0 helpful votes
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A bit disappointed
May 18, 2017

I thought the Mothers Day offerings were a little disappointing. I have certainly see JibJab do bettter..

Date of experience: May 16, 2017
New York
1 review
0 helpful votes
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It's my Calling!
May 18, 2017

I JibJab like it's my Job! This is hysterical.
I'm addicted. Everyone loves looking at them. If you take time to find the right picture- it can be funnier. I only wish throughout a video, you would be able to choose different photos. It adds an element of humor to have the same expression on each scene of video, but I thought I could pop a few various headshots of same person. That would be a great improvement.

Date of experience: May 16, 2017
Canada
1 review
0 helpful votes
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1 out of 2 ain't bad
May 18, 2017

I paid for a service and sent two personalized cards for Mother's Day: one immediately and one set to arrive on that day (May 14). One was sent and one was not (checked junk mail, etc).

Date of experience: May 16, 2017
GB
2 reviews
0 helpful votes
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Virgin jib jab
May 18, 2017

It was okay... but really liked ability to insert a facial photo into the card.
Your cards are amusing... don't know enough about the inventory/options yet.

Date of experience: May 16, 2017
Australia
1 review
0 helpful votes
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So easy, so much fun!
May 18, 2017

Was able to instantly create a fun card at the last minute with minimal fuss.
Highly recommend to anyone who enjoys something a little different. Sent it to my 82 year old mother who thought it was great fun,
Thank you.

Date of experience: May 16, 2017
Australia
1 review
0 helpful votes
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Jib Jab customer satisfaction.
May 18, 2017

Easy to use application. Numerous programs to choose from. Friends appreciated receiving one, particularly the humorous ones. Excellent value. Will recommend to friends.

Date of experience: May 16, 2017
Peru
1 review
0 helpful votes
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Makes me smile every time
May 18, 2017

My kids and I enjoy creating cards for others or sharing a card on special occasions and they get watched over and over! :)

Date of experience: May 16, 2017
Canada
1 review
0 helpful votes
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Wow again and again
May 18, 2017

I only have good feedback to give, quick and professional services. Wow's over wow's I only have good feedback to give, quick and professional services. Wow's over wow'sI only have good feedback to give, quick and professional services. Wow's over wow's

Date of experience: May 15, 2017
Arizona
2 reviews
0 helpful votes
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Card wouldn't play
May 17, 2017

I emailed the card to my mother on Mother's day and the card would not open or play unlike they have in the past. This was disappointing, but not the only time this has happened to me over the last few years.

Date of experience: May 15, 2017
Australia
1 review
0 helpful votes
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Students love Jibjab!
May 17, 2017

Jibjab was such a great motivational aid in my classroom. My students were always so excited to be the stars of their own movies with the latest music. Recommend highly to any teacher of all year levels.

Date of experience: May 15, 2017
Maryland
1 review
0 helpful votes
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My husband is an active duty soldier deployed and we weren't able to celebrate his birthday this year as a family. He also did not want us to mail him any gifts because he would have to fit them in his suitcase a month later. So this year I decided to make him an Ecard with our two kids, two dogs, and my self singing 50 cents In Da Club. It is the funniest video! Our two dogs dancing and singing stole the show. My husband said our video was a hit in Afghanistan with all of his coworkers. Thank you for this cheap service that allows us to send hilarious personalized videos.

Date of experience: May 15, 2017
New Zealand
1 review
0 helpful votes
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Jibberish Wreck
May 17, 2017

A lot of fun however face mapping software is too basic particularly around
The edges of the face. I feel this could move your programme forward considerably.

Date of experience: May 15, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA