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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,628 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I ordered a product using PayPal. I did not receive the product, even though it showed delivered. I opened a dispute with PayPal. Jeulia sent and email saying they could not resolve the problem unless I closed the PayPal dispute. Guess what - closed the dispute - Jeulia did nothing. I am very unhappy!
Absolutely beautiful ring my boyfriend got me a ring for Christmas I am so in love with it and him thank you
I ordered a ring, received said ring the marquee stone is loose, it rattles around. I have followed the instructions for an exchange and they only send you a generic email response asking for the same information that you just sent. Phone number does not work, and the live chat is not live chat you send your information and question just to get a message they are offline. Filing complaint with my credit card company first thing in the morning.
Hi, Brandy. We are sorry for the delay in dealing with your emails. One of our customer service have contacted you via email, please kindly check it.
Purchased a black ring and within four days the black had worn off. Send emails and Facebook messages with pictures, recieved the generic please send your order number message. Then nothing no apology no attempt at a resolution. Awful company and disgraceful customer service. Ring is also cheaply made which I wouldn't mind if it didn't cost over $209 aud. Stick to sapphire studios the company they steal their skull ring designs off anyway
Hi, Mercedes. We are so sorry to hear about your experience and overall disappointment. That is definitely not the type of experience we want to be known for and truly apologize. One of our customer service will contact you soon and look into this matter.
I ordered a ring on 12/7 and was charged immediately. It is now 1/22 and not only have I not received my ring but I have tried to
E mail, call and "live chat" without a response. I am so very disappointed. I want a refund and will pursue this. Terrible company, will never purchase anything from them again.
Hi, Elizabeth. Sorry for the delayed delivery. Your ring has already been shipped out. You can receive no later than 13th, Feb. Our customer service will send your tracking #. Since a large volume of orders last month, orders which chose free shipping may be delayed. We are so sorry for this.
I received the ring for Christmas. Unfortunately my husband ordered the wrong size but more importantly I was very displeased with the ring. It was grim. Looking and nothing like I saw online. I began calling customer service the first number was disconnected, I found another number and then after being on hold it would disconnec. Everytime I tried. I then tried online chat. I was told to email pics and they would sent me return instructions. I did that and the only response I would receive was. That my email. Had been received. Is this a ploy to get past the 30 day return period. I have been trying for 3 weeks to get clear information and to acquire the return address. This is the worst company I have ever dealt with. I was going to order a different ring but I can't even get a true response to my return inquiry. Terrible customer service. Is beginning to seem like a HUGE SCAM!
Hi, David. We are so sorry for the delay in dealing with your order. Please kindly note that our customer service have contacted you and provide you the return instruction. Please kindly check it.
The rings are absolutely beautiful. Better than expected and arrived sooner than expected. I am very satisfied.
Satisfied with my purchased although didn't realised it would be made and sent from GZ, China. Other then that it's alright. Would like to see more product except rings for example necklaces and sorts. But me and my husband was very amazed by the ring
Very easy transaction during the puchase process. Absolutely love my ring and anticipate future purchases
Bad service the phone number does not work, and nobody will email or get in touch with me about my order, very unhappy
Hi, Marie. We are so sorry for the lack attention to your orders. After checking, your order have been shipped out on 11th, Jan, and we will contact you soon to provide you the tracking details via email. Please kindly check your email box.
My wife very pleased with the ring. She's had several good compliments on the ring. The gift box it came with was nice but would of been nicer if was not damaged.
Never received my order. No response at all to inquiries. Have talked to many who are still waiting from December
Hi, Barb. We are so sorry for the inconvenience has cuased. After checking, our system have sent you the notification email to provide you the tracking number. The order was shipped out on 2th, Jan. Since you choose free shipping, the package was shipped out by USPS, the shipping time extend to 25-48 working days since the large volume of orders during holiday season. One of our customer service will contact you soon to offer you the tracking details again. Please kindly check your email box, if you have any doubt, please feel free to contact us via calling us at 1-888-219-8158 or online live chat.
Ring is amazing. Still want customer service to respond to my question on how I return a product. Some rings look like the real thing. Stones are shiny
Hi, mona. Thank you so much for your positive feedback. Regarding to your emails, one of customer service will get back to you soon to provide you the further assistance. We hope you will order from us again in the future and allow us to better serve you.
Have yet to receive my order! Called several times being hung up on after the initial recording telling me someone would be with me in a moment... finally spoke to someone who said order was held up in customs and they would send a new order out to me and I'd receive it in a week... THAT was 3 weeks ago!
Hi, Donna. We are terribly sorry for the delay by USPS, we are taking action to improve this. For your order, we have communicated with the shipping company and rush it, we was told by USPS that the estimated delivery time is 13th, Feb. Thank you for your patience.
A week after I ordered I messaged the company asking when it would ship. They replied within 6 hours and attached the shipping information. I received it 3 days later. My ring is beautiful, the packaging was very nice! I will definitely be ordering from this company again. I hope my ring wears well because I love it!
I am having trouble with the company answering my email questions and where to return it. I give this one a low 2 overall all at this point!
Hi, Angela. We are so sorry for the delay in dealing with your emails. One of our customer service will get back to you soon to provide assistance in this matter. Please be sure that we are trying our best to response each email from our customers, there were a large of questions coming in everyday, unfortunately emails are sometimes delayed to view. Please don't worry now, we will take note of your emails and solve your problem soon.
My wife loves her rings and even posted them on Facebook. They are absolutely beautiful and she gets compliments every day
I dont normally buy things over the internet which involves jewellery as I never know what I am going to get. My partner and I waited eagerly for the ring set to arrive and we were not disappointed. I am totally in love with this set, it is everything that I wanted and more. The sapphire in the engagement ring is amazing, larger than what I expected and when I followed the ring guide (being from Australia)my ring fitted perfectly. I would recommend Jeulia to everyone who is wanting quality. Oh and PS... when I got my ring set it was beautifully wrapped, with a cleaning cloth... amazing service. Thanks one very happy girl from Brisbane Australia.
Not only was the shopping experience easy, the prices are amazing and the products are great. Their turn-around time was extremely quick. I would highly recommend Jeulia.
Missing stone. We sent back and forth emails. Then they said too long of a period to send back. It was the same week. Then they started ignoring me. Worst product and service ever.
Hi, Nancy. Let me sincerely apologize, we never want our customers experience such inconvenience. Hope you can give us another chance to make it right. We offer one year warranty, we can help you fix it for free. One of our customer service will contact you soon and the problem will be resolved soon. If you have other questions, please feel free to contact us via calling us at 1-888-219-8158. Thanks.
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Affordable luxury Jewelry for Everyone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Darlene. Sorry for any inconvenience caused to you. We were on holiday from 24th Jan to 3rd Feb. We have thousands of emails waiting to reply but we won't ignore your problem with the order. Our colleagues in customer service department will reply to you later. If you need any further assistance, you can call us at 1-888-219-8158.