JeuliaReviews 6,628

I bought 2 rings from Jeulia Jewellery and receive in about one month plus since I am not in a rush I didn't mind the waiting time. However the rings were to huge for me therefore I decide to get an exchange. I asked the customer service and they said to return back and gave me the return address. That was early September. I return the address immediately via Registered mail since the rings are expensive did not want it go missing. After a month I tracked the items. It shows that it reach US. But Jeulia Jewellery claimed they did not receive the item. I checked with my local postal service and said it has been mail to the return address given. Jeulia Jewellery deny until one fine day they found the return items. Tht was in early December. In their email, it states they will give a tracking number for the new item in 2-3 days but till now 27. 1. 17, I have not received. I even emailed them but no reply till now. DONT EVER TRUST JEULIA JEWELLERY. THEY ARE A CHEATING AND CONNING COMPANY.

Jeulia does not inform their customers about any importing duties which are almost 50% of the total item's value and then refuses to pay the full value of the item once you complain about the extra costs stating that they themselves were not aware of import duties. As a company dealing woth importing of goods on a daily basis I find this absolutely ridiculous as they had to be aware of the extra costs the customer has to pay. I will not refer anyone to Jeulia as they take their customers for a ride by not stating anything about the fact that they import their goods nor that the customer is responsible for any Import duties payable. Utterly disappointed in Jeulia.

I ORDERED 3 RINGS, TOOK THE FREE SHIPPING FOR 25+ DAYS, WAS NOT IN A RUSH... THE SITE WOULD NOT TAKE THE COUPON IT KEPT FLASHING, SO I CALLED CUSTOMER SERVICE AND SPOKE TO A REP WHO IMMEDIATELY TOLD ME HE WOULD TAKE CARE OF PROVIDING THE DIFFERENCE BACK TO PAYPAL. WAS A BIT HARD TO UNDERSTAND HIM, SO I WAS SKEPTICAL BUT SURE ENOUGH ALMOST $100 WAS REFUNDED FOR THE DISCOUNT. AND I GOT THE RINGS WITHIN A MONTH. THEY TRULY ARE BEAUTIFUL, JUST ORDERED 3 MORE!

I ordered and received 2 very pretty rings that I liked very much. Unfortunately, both rings lost stones within one week. I contacted Jeulia and received authorization to return them for repair or replacement. That was a month ago. I requested a status of the return twice via e-mail to the site, and have had no response. Called as well, phone does not work. I can't figure out how to get Jeulia's attention, so I have decided to write this review. JEULIA - Please respond!

I ordered my ring on December 18,2016 and still have not received it, I have had numerous chats with Eric, Linda, Crystal and god knows who else, they all tell me the same thing, I paid for a product that I am not getting, they keep saying be patient it is now the 25th of January and still not ring and I am out the money. The tracking number that they gave me is not working and then they turned around and gave me a bogus tracking number I guess just to shut me up because they had no answers. I am truly disappointed in this company and am tired of the all the lies that they are telling me. Just tell the truth where the hell is my ring?

If I could give 0 stars, I would. This company sends out a few orders but simply rips off the rest of the customers. Ordered a ring in early Dec. Never came, they did however take my money. Numerous emails and if and when you get a response, it's always the same return email, to the letter, just an automatic response. The company is located in Communist China and they are ripping of Americans and then probably selling your credit card info.

My boyfriend ordered my ring, it arrived and was to small. He emailed, and they were prompt in having him "pay" for another ring at the bigger size and him sending the current ring back (which he did) that was in November. I got a tracking number LT*******CN that said it processed thru the facility on November 28th that is the last we have heard. We emailed and asked what was going on and were told that we could re-pay for another ring and shipping. How does that work? We already paid for a ring we haven't received.

I had always wanted a wedding ring set that was more 'me' I really don't get into traditional things and I am a lover of skulls and black stones. My husband found the perfect set for me on our 15th wedding anniversary made by Jeulia, it took 7 days to recieve them and they came in absolutely beautiful packaging and I couldn't be happier with my high set black diamond wedding set with handcrafted skulls that mean more to me than I could ever imagine! I will definitely be getting all of my jewelry from Jeulia from now on!