JeuliaReviews 6,628

I placed an order on January 13,2017 and have not heard anything from your company. It's been 24 days and still no updates. Payment has already been made but without any merchandise. What kind of service do you provide. I was provided a tracking # and Shipment # which is useless. I sent them a 2nd email today following up regarding my order. Hopefully someone responds to my request. I'm so disappointed with this company. This is very poor service :(

I fell in love with a ring I kept seeing on FB and IG. I then purchased it and never received it. I called multiple times, e-mailed and have since filed a claim with Paypal. I have called many times and the automated system put the call on hold and after a minute hangs up. I have never received a reply to my inquires and now when I "Tracked my Order" on the website, it shows "PayPal Reversed" however, the refund was never sent to Paypal. I too wish I would have read the reviews before ordering.

Also, the site states FREE SHIPPING - ALL Orders. I was also charged $20 for shipping on a $64 item $20! Of which I did not approve and saw AFTER I hit Pay Now!

Never again!

2/7/17: In response to Jeulia's message. I called the number and once again, the phone did the same thing. The company is bogus.

What you see in the other reviews here is exactly how it went for me. Deceptive business practices (they advertise "Free Shipping" all over the site, but the default shipping is "expedited", which is $20. Don't recall even seeing an option for shipping and didn't expect one, because it says FREE FREAKING SHIPPING!). The site says "easy, hassle free returns"---NOT. (DO NOT REMOVE THE TAG, or there is no returning it.) And the product looks cheap in person--not like in their videos. To top it off, their customer service is awful. SO pissed off right now.

BBB
New York City office
30 East 33rd Street
12 floor
New York, New York *******
Your current rating with them ia a F

Ken Paxton
Office of the Attorney General
300 West 15th Street
Austin, Texas *******

Eric Scneidernab
Office of the Attorney General
120 Broadway
New York, New York *******
I mail a letter to each of these offices last week. It outlined this sale I had with you, and the second sale that I wanted to return for a refund. I did return it but no refund. You keep giving me the runaround. The information will be logged at BBB and the lawsuit will begin from the state of Texas. You can avoid paying any additional fees and just give me the credit that you are supposed to. The attorney general office will not play games with you.

I contacted this company to return a ring soon after I bought it. They make it extremely difficult to return. The ring comes with a paper (plastic) tag on it. If you remove this to try it on, they will not take it back. They require the tag to be on it and a picture of the ring and after a dozen emails jumping through hoops they finally agreed to refund a partial amount. Now I received a email that they removed my review. DO NOT PURCHASE FROM THEM UNLESS YOU ARE FINE WITH KEEPING THE ITEM EVEN IF YOU DO NOT WANT TO!

I received my ring yesterday. It's exquisite! It's very sparkly and looks like the real thing. It looks extremely expensive. I chose a ring with white and champagne stones. The champagne color is not too yellow or orange or peach. It's just right. It fits perfectly. I chose the DHL shipping and the ring arrived very quickly. No problems at all!

Ordered the ring on Dec 4th 2016 here it is Jan 31st and still no ring. They never sent me a confirmation e-mail or tracking number but I was able to get the tracking number through the chat. Its been in Chinese customs approved to be shipped out since Dec 7th. Ive talked to the chat people who said It was already in US but tracking it says otherwise. Was told on Jan 13th to just wait one more week and if it didn't show up they'd re-send it. Ive sent 2 e-mail messages through the chat since no one has been available to talk to and I can't get anyone to respond to me. Really ticked off right now.

I ordered my ring December 5,2016. I knew it would take a while, so I was pretty patient. When I didn't receive it by the middle of January, I contacted them through their live chat (it takes a while). They refunded me half my money, but told me to wait until January 31 to receive the ring before they would refund the other half. That was fair. I finally received my ring on January 30. It is a very pretty ring, and I am glad to have waited. It came in a beautiful package which makes me believe they are really trying. If I ever did order from them again, I would not choose the free shipping. It just takes way too long. I can't give them 5 stars because of that. But I thought they were helpful when I contacted them (live chat) and the ring is very pretty. Therefore, I will give them 3 stars.

Ordered a ring but when it came I didn't like it. Emailed to return and was told to send pictures (the day after I received). Finally got instructions for return and ordered a new ring. After waiting over a month I emailed and was told it was sent out on November 13th and got a tracking number. Checked the # and to date it's still waiting in China for delivery. I finally disputed the charge with my credit card company and got my money back. My first clue should have been the elementary grammar in their emails.