JetReviews 232

Without going into a detailed description about the item I purchased, I will just say it is an accessory for a ground hunting blind. There were two similar accessories available from the same manufacturer. One was $11 and the other was $30. The one I wanted was $30. Since the item was under $35, I had to pay shipping.

After waiting for several days, the box was delivered to my home. I opened the box and, low and behold, it contained the $11 item. I went back to check my emails to make sure I had not mistakenly ordered the cheaper item. I had not. When I state, "similar", that is being generous. The two items are actually used for different applications.

This item order was fulfilled by a third-party partner of Jet. This is just sloppy inventory control and demonstrates a lack of oversight by whomever manages the shipping for the seller.

I know a lot of people complain about Amazon. I have had issues with them as well but, overall, they rarely do stuff like this and I have to say, this is inexcusable. On a high note, I found the item I originally wanted to buy on Amazon for $12 less than the Jet price. It included prime shipping. I received it two days after I ordered it and the order was correct. I may give Jet one more try but at this moment, I am not recommending Jet to anyone.

I am immensely frustrated! I ordered a very expensive industrial shredder for our company, I received a confirmation email which was forwarded to our my accounting department, pending delivery. Two month go by (I kind of forgot about it) and not a single follow up. I reached out to Jet's customer service via web chat who assured me that someone will call back me with status a few minutes go by and I received an email from customer service telling me the order was canceled and I would be refunded.,. I then phoned customer service because we still needed the shredder. I was assured that someone would call, of course, no call back. Waited a couple of days and reordered the same shredder hoping it was an oversite Three weeks go by, and I received another refund, no explanation or apology! Be WARNED, they take your money, don't complete the order and unjustifiably cancel the order without explanation What a waste of my time!

Placed several orders with Jet and was very satisfied. The orders came on time, and everything I ordered was as described. For certain items, like home supplies such as paper towels, toilet paper, etc., the price drops a little depending on the quantity you order. If you download the Jet app, they have promotions for new customers. For example, I got 15% off everything I bought in my first 3 orders. I am a big Amazon shopper, but will buy from Jet when they have a better price.

They took money off of my card for an order that was canceled by them. I fought with them for TWO DAYS about the transaction, and they told me that the charge was just a "pre authorization charge" and should return back to my card within a three day period. Today is the third day! And I just received confirmation that the transaction was not just a pre authorization transaction, they took money out of my account, and didn't even fulfill the order! They are SCAM artists! DO NOT SHOP HERE! I will be taking my business elsewhere.

Ordered a modem from Jet.com because it was $10 cheeper. I didn't need it right away so willing to wait. After the order was placed, Jet.com told me it would take 3 weeks to receive. I was a little upset but already committed. Two days before it was to be delivered, I received an email saying the item wasn't available and they were refunding my money. Went ahead and ordered from a real electronic company and the item was delivered in 2 days for $1 more then Jet.com. WOW, what was I thinking? Never again!

I am utterly disappointed. Today was my first (and I assure you last) order from Jet.com. Upon ordering, I noticed that I had the wrong shipping address. I contacted customer service and was informed that due to policy they are unable to cancel an order after a 30-minute window and are unable to change shipping address once an order is placed. I was then told that I would have to track and find the packages on my own, likely involving time-consuming processes with the carrier themselves. I find this absolutely unacceptable and cannot believe customers are penalized for accidents of this small degree. Crossing my fingers I can find the packages, otherwise I paid Jet.com for nothing. Never again!

Ordered a motion light for a on the site and received just a light cover in a box. Customer service agent at first accused me of miss reading Description of item but then acknowledge the listing was a error and sent a return label. That part I can understand mistakes happen, but then Im told that I have to wait for them to get the item back and inspect it, then 10-14 days from then Ill get my money back. This has to be the worst refund policy ever. Ive ordered many things from amazon and if there is a issue they credit you your money back once they see you shipped the item back not up to 20 days later like Jet. I thought Id give Jet a try and sincerely regret doing so. If they have any hope of competing against amazon they need to step up their customer service and reduce the ridiculous refund wait time.

Ordered $56.71 product... needed it as soon as possible... notified it had been shipped and would arrive on or before January 9. Received a note to rate the delivery? After hours of frustration usps said no package was shipped in December. Having talked to FOUR people jetheads barf... they knew no shipment was made... after the first two said lost in shipment... unethical scamming people... they had no intention of informing me they charged my account for product they didn't have! I'm starting over for item needed in December. Save yourself from MAJOR HEADACHE and LOSS!

I have made a mistake with my address and couldnt correct it in their 30 minute window. All they told me is nothing they can do because it is their policy, they further insulting me by saying it shojld have been my job to check the address and it is my right to not shop with them again. Hello? Do they know amazons system is so much bette than them and the least they can do is to pretend to help and not insulting their customers? For your own dignity please dont try to save $0.25 and shop there.

Their descriptions of products are not what you get. They say free returns but they will only accept returns if you pay more for the item. They have a return price and a non return price and not everything is returnable. If they have to give you money back they only give it as a credit to your Jet Account, they will not credit the credit card you used to purchase. Their prices are not cheaper then other sites or stores... let the buyer beware.