JEGSReviews 408

Made a simple inquiry about parts shipment after a 3 week wait with no update. Response came back that there was no update and they could not provide one. I stated this was unsatisfactory and I would likely be canceling my order. The very next day I got a cancelation notice without consent. Questioned them again and they stated I told them to do so. I will never purchase from JEGS again. EVER!

I bought a Hood that Jegs said would fit my truck upon receiving it was for a Chevy not a Ford. Called and they set up a return and i Immediately bought the correct hood. Its been almost 2 months since i returned the Chevy Hood and Jegs said they refunded me but i have no Credits on my account. They are quick to take your money but arent so quick to give it back. Ive called@ 20 times always getting the run around. I just want my 393.99 back y"all have had your product for a few months now. Call me at *******607 order number **************. Ive included a picture of the returned product you said would fit my truck. And i sent the proof of purchase Why is it so hard to return you a product it makes me think that next time ill order parts from another vender. Being a Business Owner my self this is no way to conduct Business. Thank You for your prompt response..

Two months ago I gave them $288.88 for 2 rims, they couldn't fill my order, now I've been trying get my money back for a month and still haven't got a dime back every time I call I get one lie after the next. RIP OFF'S

I purchased exhaust pipes for my 72 nova. They wouldn't clear the leaf springs. Called to return them. Made me pay shipping. 98.00 later I'll only get back half of what I paid.

Ordered a radiator and said it was in stock. I waited a month and no radiator. I called them and they told me it would be 3 months before I get the radiator. Place is going down hill fast

I ORDERED AN ENGINE 6 MONTHS AGO, THEY SENT ME A TRACKING NUMBER THAT WAS INCORRECT. I SPOKE TO THEM 4 TIMES IN JUNE ALONE AND WAS NEVER GIVEN AN ANSWER UNTIL TODAY JULY 22ND! MY ENGINE FELL OFF THE TRUCK IN MAY AND CRACKED THE BLOCK & THEY NEVER EVEN CONTACTED ME TO TELL ME. NOW ATK IS WAITING FOR A REBUILDABLE CORE WITH NO ESTIMATED TIME FRAME. 6 F'ING MONTHS DOWN THE DRAIN. I CANCELLED THE ORDER, I WILL NEVER USE JEGS FOR ANYTHING AGAIN

Ordered a part on July 10th, 2021 - called them several times and no update - no back order email - no nothing. They kept making empty promises to call me back until finally on July 22,2021 I cancelled the order and like always they are happy to slowly process my refund ( told me it would take 24hrs to cancel the order and start my return - and another 5-10 days for it to process through) I will never do business with them again - complete failure to provide a product they listed as available to ship immediately. If i could i would give them ZERO stars.

I purchased a fender for my 72' C10. Paid $280 which included $109 shipping. Received an email stating I will receive tracking information within 24 hours. Nope! Not 24 hours, not 120 hours. I called FedEx as they were the shipping company, they referred me to R&L who referred me to Sonic Transport. 3 shipping companies later, Sonic told me I needed to be home to receive the delivery. I told them I could leave work or take a day off and if I needed to change the delivery address I would have to go through Jegs and have Jegs email me the approved address change and Sonic would delivery to the new address. When I contacted Jegs and listened to the add on the phone "get ready for exceptional customer service " I thought this will be easy, nope! Jegs said I could not nor could they change the delivery address per their policy. WTF. If your ad, catalog or website would have said I needed to be home to receive the package I would have shipped it to my work. In the end Sonic Transfer said I would have to come to their dock and pick it up. I have 8 pre 72' cars and truck and I will never buy from Jegs or support anything with their name on it. I also a weekend drag racing hobbyist that will spread the word.

I ordered tires from jegs they said they had them in stock & that they would ship out in a few days. So after a month of not hearing anything I called was on hold for 45 minutes before I hung up. So then I called back & tricked them by pressing 1 to place an order, what do you know. Someone answer's right away to steal your money. Long story short when your ordering tires & they say in stock it's BS because they order from the manufacturer. O yeah it also took a week for them to credit my account. They take it right away but takes a week to credit you. Lol American trucks ordered same tire's they arrived 2 days after order was placed.

I would give 0 stars if i could. Ordered two drag radials and fedex lost my package, tried working something with jegs but basically told to $#*! off and that im out 680 dollars. Wouldnt recommend buying something you need from them.

Ordered a Dorman sway bar 5/30. "Processed" 6/1, then silence. Called. "Experiencing higher than normal call volume" required 40 minute call. Finally "shipped" 6/9. Tracking # never showed FedEx even receiving the package. Another phone call + email 6/15. "Problem with order." Refunded $12.70 shipping. Again "processed" 6/17.6/18, the product is now own back order until at least 6/25.6/22 I emailed to cancel order. 6/23 canceled order and received confirmation of cancelation. 6/30 still no refund. 7/1 received email that product has shipped. Unbelievable. FedEx attempted delivery 7/3 and called 7/5 to retrieve the package. FedEx found package and tracking confirms JEGS received it 7/7. It is 7/10 and JEGS still owes me $91.12. Once and done.

(Update: as of 7/12/21, I received the balance of the reimbursement)

Happily took $1200 from me for a brake kit they had not stock of (Did not say this at time of order). 8 weeks later with no communication, I call them and they tell me its at least another 8 weeks and I'll have to wait for a refund.
Do not recommend. No customer service and NO communication.

I ordered a part. Got charged for 2 of the same thing. Received 2 of the same thing, then because of their mistakes I had to pay to ship it back, now I am having issues getting my refund... DO NOT BUY FROM JEGS, YOU WILL REGRET IT!

I just hung up on an unending string of bad tunes. Waiting for someone to answer the phone and take my $1500. Guess I'll find someone who wants it.

JEGS staff provided wrong part number for my order. For a part that was correct, JEGS sent the wrong part. Asking for help, JEGS has been unresponsive. Long hold times and nobody wants to assist. Once I get this corrected will not purchase from them again.

Ordered my part almost 2 months ago and still haven't received it. Cant get anyone to email me or answer my call. I've called the customer service line MULTIPLE times and have had to sit on the phone for hours just listening to their music. I just want someone to answer me back but apparently they can't handle that.

Tried reaching Jegs by phone for several days now for my order which keeps getting delivery date pushed back. "Please hold and somebody will be with you shortly" I waited almost an hour each time, no luck. This is horrible service and I will never reorder from Jegs again!

The only reason I when to this company was because they said they item I was looking for was able to shipped the same day, just to find out several days later that was not true, when I call them they told me it will ship in 30 days, wow from today to 30 days really! Then I cancel the order and again several day after I notice that they never process the cancelation, then I call again to hear sorry we did not cancel your order but we will today, now I will have to wait close to 2 weeks until I get my money back, i will never going to consider this company in the future...