JDSportsReviews 205

1. JD Sports didn't have all the product that I ordered, shipped what they had, but took full payment also for the products that they didn't ship. I tried to contact customer service through their webpage, but got no answer even after several weeks.
2. The return portion of their website didn't work, so I had no way to return a product that didn't fit.
3. They are listed in the VOEC register, but still send their international/European orders like it is still 1992, with high customs handling fees and unnecessary customs on textile profits.

To date my worst online shopping experience by far.

Don't loose your time and money, there's no costumers service at JD Sports online! I tryed to canced my order same day and daus before, by mail, by phone,. No response, nevertheless they sended me the package and i had to canceled the delivery with Fedex, i will wait for my remboursement. My credit card compagny will probably have to intervene in the case to block the transaction. Waist.

The $200 shoes lasted less than four weeks. JD Sports didn't want to know. They called it "normal wear and tear" - what garbage.
Beware - some of their products are designed to fail.
I wish I'd read the reviews before purchasing.
Don't make the mistake of dealing with this cowboy outfit.

I ordered JORDAN 11 RETRO LOW WHITE / UNIVERSITY BLUE - CEMENT GREY for my daughter. Online ordering was easy, the shoes arrived within 2 days. The product was perfect, exactly what we ordered, fast, and now I have one extremely happy daughter.

Ordered 2 joggers and received 1, they claim they have proof they have sent both when only 1 was in package.
Basically lying! Will try and claim money back through payment card

I made an order online and it took them 3 weeks to ship shoes and when I received them they were used the soles were worn and markings inside were worn away this company is impossible to get a hold of they don't respond to emails or phone calls I wouldn't buy from this place again if it was free.

Never again I would shop here. Very rude costumer service and management.I asked for shie sizes and they gave me attitude not to mention waited for 20 min to get them I asked for the manager and he also gave me attitude. Never ever shopping at the jd store again

I come in every week to the Tyrone store and the service I get is always phenomenal if I can't find something the staff take time and help me find something that will help what I'm looking for keep up the wonderful services seriously heads up ask for Michelle, Lauryn and Karai they never let you down

Nightmare trying to return a pair of shoes. Not sure why I decided to *******@JDs. Over the year I've made purchases from Nike, Foot Locker and other online retailer. I have never had any issues.

DO NOT SHOP AT JDs

DO NOT USE THIS COMPANY!.
Absolutely No Customer Service.
No Tracking #'s Provided.
Put the Adress on my order.
I had to track it down on my Own.
Send Email, No Response.
Still waiting on my Order...
DO NOT BUY ANYTHING FROM THIS PLACE.
BE WARNED..

I spent over £500 on this waste of a company and have not received my order. I rang them and they said an Evri driver had left it on the shed, I told them there was nothing on my shed. Asked to speak to a manager who was so rude and unprofessional - he said they had proof of delivery (an image of a box inside the shed) and there is nothing he can do. He didn't even listen to my side of the story - appalling!
When I got home I looked at the shed picture only to discover it is not even my shed. I rang customer service back today, firstly spoke to a very very rude unprofessional assistant, same rude Assitant that I spoke to on Monday I had to hang up and ring back to speak to someone else who informed me there is nothing customer service can do for me as it's been escalated to Order.Authorisations who are only available through emails, so I sent them an email, it's been back and forth emails with this other unhelpful human, who when I asked for a proof of delivery with my house number she sent me a Google map highly disappointed.

I made a claim back with my bank which am still waiting for an outcome which could take up to 8 weeks. It pains so much that I have to go through this, if I knew I would have gone elsewhere - out of pocket and no goods.

Please avoid JD SPORTS! At all costs.

The customer service is unspeakable, managers they dnt care about customers all they are interested in is making money at all costs. I requested to make a complaint regarding how the manager was so rude and unprofessional towards me on Monday with the lady from Order.Authorisations and she did not even address the topic! - it's like as a customer I dnt matter at all!

I message them on instagram and upto now no reply!

Profits are made by retaining your customers, customers are the ones that keeps your business going, you can have all the products but if you do not have customers to purchase them it's a failed business - treat your customers with a little respect and dignity it goes a long way!

It's such a disgrace! I am never ever spending even a penny at this company. PLEASE AVOID JD SPORTS - TAKE YOU MONEY WHERE YOU ARE VALUED AS A CUSTOMER

I returned a $173 pair of shoes on Monday before 6pm close of banking hours.
I was told it would be 3-5 days for the refund to hit my account. I said I can't wait 3-5 days. They blamed my bank!
My bank deposits all refunds the same day! Always! They lied! It is their bank! They left me with 28 cents for 4 days.
All employees were black. I wonder if they ever hire any other race or do they think only black people can sell athletic shoes!
They also had 2 guys accuse a 16 year old of buying shoes to resell them and said he would never succeed. The boy was standing in line to pay with his mother! Who are they to accuse people of buying their overly priced shoes to resell without any evidence of a kid standing in line who hadn't even paid! This store is a scam and I will be reporting to the BBB and The Woodlands Mall. And putting a review on the woodlands mall website about this store!

When our local store did not have the shoe size in stock that we needed, we ordered on line. The order was placed Friday evening, Feb. 17, and arrived Thurs. Morning, Feb. 23. We paid the extra $10. For expedited shipping. There was a long week-end in the time frame, so I think the delivery was timely.
The only thing that was a little confusing was that, in our confirmation e-mail we were told that we would be receiving an e-mail with tracking information. Such an e-mail never arrived. I called our local store (Winnipeg Polo Park) for info., and was directed to the website, where I easily found the tracking info.
All the staff at the Polo Park store were very helpful and courteous.
I was a little concerned after reading some negative reviews of JD Sports, but our experience was positive.

I came in the store to just looking at a shoes whatever catches my eye. I finally found a shoe really 2 pairs my 1st problem is if I come buying a $200 dollar pair of shoes don't ignore me an look all over my head, an hoping I don't ask you to help me or act like you don't hear me, but if someone else calls you,you can hear them just as clear as day an he didn't even buy anything.I was the one buying the shoes or the fact that I ask to try the shoes on it took 30 minutes just to bring one pair out.Then just give me one shoe to try on an not the other shoe instead he takes the other shoe an the box like I'm going to steal them I keep asking for the other shoe an he ignored me so hard that someone else got his attention, just to get the other shoe so I can try it on he finally give me the other shoe like 10 minutes later,I finally had to say I don't have to steal anything needless to say the 1st pair didn't fit, so they finally decided to bring the other pair and did the exact same thing hell I'm not coming to buy just one shoe I need to try both shoes on,I finally decided to get the shoes with their bad customer service the gentleman takes them to the register an I had to requested my shoes which cost 200 dollars the guy asked me was I paying cash or card I said both so what does he do when i said that he takes the shoes off the counter an put them on the floor under his feet, I also told him I don't have to steal $#*! I'm paying for the shoes so when I slide my card through an it goes through I told him I know it did go through I don't have to steal $#*! an told them I will not be back I'm thinking about taking these shoes back just because the service was so bad if I thought I could find these shoe in a different store i would have left them and the shoes,don't treat me like I'm going to steal your shoes everyone doesn't steal so frustrating I bet I won't be back to that location hell I don't even want to shop with y'all really nobody deserves that especially I'm paying $200 dollars plus for just 1 pair of shoes.

Even after two weeks of waiting there seems to be no indication from JD sports that they have any intention of shipping my order and seem very content with just holding my money without upholding their end of the bargain. Customer service also seems to be completely absent so don't expect them to provide any sort of help. Scam of a company and lightyears worse than its competitors such as Footlocker or Champs. Never do any online shopping with JD sports as they will take your money and leave you with nothing.

I purchased shoes on Black Friday for my son, for Christmas. Unfortunately, we were not able to celebrate Christmas with family due to positive covid cases. We finally celebrated in mid-January. It was then that we noticed the salesperson gave us the correct size 11 but it was in women's and not in men's. We tried to exchange the next day. They said no because it was past 45 days. I tried calling corporate customer service and was told the same thing. Apparently their "systems" won't allow it. Having worked many years in retail, I know that is BS. Every system can be over written by a manager. I didn't want a return, I wanted an exchange.

Ordered a size 8 pair of Women's Nike Blazers for my daughter for Christmas. I was sent size 8 Mens Blazers. Have sent several emails, called 10 plus times, used the live chat 8 plus times and not once have a been able to speak with anyone regarding this exchange. My daughter simply wants her Christmas gift to fit….absolutely terrible customer service. I guess I should have done some research as it seems this is an ongoing issue - there is even a Facebook page called JD SPORTS complaints.

JDS Sports and finish line are the worst performing online platforms do not buy any outfits from because they both cancel a lot of orders. If you end up with anything it will the top or the bottom of a sweatsuit or any other outfit your ordered. My suggestion is to use a reliable website if $#*!s Sporting goods cancels your order at least they give you a coupon.

I have been trying to get in contact with the customer service team to initiate a return for 12 days but nobody has replied to my return request. Why isn't a return label generated automatically so I can send it? It will be coming up to 28 days soon? Absolute Joke

Tried to return a pair of Nike air forces and get a new size but told I couldn't because the shoes had been tried on what a joke. People seemed very rude and had no intention of helping. There is no way I will purchase anything from this outlet. Not sure why they call themselves a sport shop not one piece of sport equipment in there. All I can say is don't waste your money buying from this outlet