JDSportsReviews 205

Many weeks ago I had an issue in store and contacted customer services. They in turn said they would contact the store to sort out. Two weeks later I heard nothing. Two weeks again and still nothing. I contacted again and got an apology but still nothing has been done.

They do not know anything about Australian Consumer Laws or about a product being of an acceptable quality. You better hope you NEVER need to return these shoes. They are real quick to take your money but do not want to repair or replace shoes if there are issues.
Plastic should not be used on a shoe to hold shoe laces, I don't know if this is a reflection on Adidas for their NMD's or on JD for not standing behind their products

Had to follow up at least 5 times to get my refund. Has happened too me before, but still ordered once again hoping the first experience was an anomaly. Almost seems like a scam; if u forget, you don't get your money back.

I have been a loyal customer of JD Sports for many years, and I've always trusted them for providing quality products and reliable service. However, my recent experience with them has left me utterly disappointed and frustrated.

On Saturday, 08/26, I visited JD Sports to order a pair of shoes for my daughter as she was preparing to go back to school. Little did I know that this simple transaction would turn into a nightmare. As I placed the order, I immediately noticed that I had been double charged for the purchase. Concerned about the erroneous charges, I promptly reached out to them through both phone and email channels in order to get the issue resolved.

To my astonishment, JD Sports' customer service response was far from what I expected. When I called them the following morning, the representative on the other end of the line displayed a shocking lack of concern for my situation. Not only did they fail to address the double charge, but they also treated me with a dismissive attitude. As if this wasn't bad enough, the situation escalated further when the customer service representative hung up on me mid-sentence, leaving me both speechless and deeply frustrated.

It is truly disheartening to see a company that I once held in high regard exhibit such a disregard for their customers. I never received the refund I rightfully deserved, and the lack of accountability and professionalism displayed by JD Sports' staff was completely unacceptable.

I implore anyone considering purchasing from JD Sports to exercise caution. My experience serves as a stark reminder that even longstanding relationships with companies can be soured by a single, poorly-handled incident. Until JD Sports can demonstrate a commitment to addressing their customers' concerns with the respect and care they deserve, I would strongly advise against making any purchases from them.

In conclusion, my recent encounter with JD Sports has left me with no choice but to rate them with a single star out of five. This is a reflection of their abysmal customer service, lack of responsiveness, and failure to rectify an issue that they themselves created. It is my sincere hope that they take this feedback to heart and make the necessary changes to restore their reputation and regain the trust of their once-loyal customers.

Purchase a pair of Nikes for our daughter for school,lasted 3 months and the soles split. Told us it was wear and tear and wouldn't stand by the product. Do not buy shoes from a company with no integrity!

I opened them up and the bottoms were dirty, the sides and the backs! I was shocked and not happy!
So because of their mistake I have to send them back and wait again! Bs! They should have said just keep them and we will send out another pair!

Stay away from this establishment. They don't care and have disdain for their customers! The manager was rude and even insinuated I had stolen my shoes. The worst place to go for shoes period.

I was visiting family in Doncaster, I went in to jds there on the 24/07/23 and bought my son some clothes and a Pair of shorts that went in his size from the kiosk and paid at the till got home delivery.
The shorts didn't arrive I called jds on the 29/07/23 and was told they were out of stock! Asked why they hadn't refunded me, was told it was down to me to arrange it?!
Was then told I had to go back to the shop I ordered them in, but I live 250 miles away.
They said the would do a PDQ refund and some one would call me on the 02/08/23, No ok one called!
Phoned again on the 04/08/23 asked to speak to a manager, there isn't any. The advisors work from home on an app so they message managers and grave to wait for managers to message them back!

Was told someone would call that day before 5pm to arrange a refund via DPQ again, no call!
I also emailed them and all Iv received are automatic reply's, I'm still waiting for them to reply.

Today 07/08/23 called again went through the whole process again was told they had to request a DPQ refund which will take 72 hours before someone contacts me.
I asked for a transcript of all the calls and information but was told no!

This company is absolutely disgraceful they have taken my money and all I can say is they front want to give it back.
I won't be shopping with them again.

I'm taking this further through consumer service, they should not be allowed to treat customers like this.

Slechte ervaring. Kleine lettertjes die afwijken van de foto's waardoor je iets anders ontvangt dan je verwacht. Terugsturen kost geld, terwijl je ook de reeds betaalde verzendkosten niet terugkrijgt. Klantenservice zeer onvriendelijk en totaal niet behulpzaam. Bestel hier niet.

Very very very bad customer service and product always not available after you pay money and always system delay

The WORST customer service I have ever had to deal with. Won a online raffle for a pair of Jordan's releasing. Invoice they gave when I went to purchase said was invalid. Tried calling customer service multiple times with no answer, emails and live chats. No results. Now the shoes are sold out everywhere and I have to pay resale price! I will NEVER buy anything from this place again. BUYER BEWARE WHEN DEALING WITH THIS BUSINESS! I had to give a 1 star rating. It shouldn't even get that!

This store needs to make it clear that they do not take shoes back once purchased even if not worn. The Memorial City store in Houston treats the customer as liars. Never buy from there. I thought I was alone, but now that I am looking at the reviews, I see I am not. I do not see this store staying in business for very long.

They avoided me and watched me from a distance as if I was scheming. Every worker I looked at broke eye contact or walked away before I could get to them. As I reached a lonely aisle one of the employees popped up. I will also inform corporate. The manager and the cashier then gave me a sheepish look as they realized I could AFFORD everything I wanted. Totally unhelpful. The guy that got the shoes was walking around and NEVER ONCE told me they were by the register. I was waiting for him to give them to me. He kept looking up at the camera everytime we spoke.

I've paid for an express delivery and received my order after TWO WEEKS! I've sent them lots of emails and the answer was always like please wait, we are working on it. What's the point in the express delivery then? It's either a scam or they are horribly understaffed. I will not buy anything here again.

Il on laisse le tag antivol sur ma veste à 200 $ commander sur internet...je comprend pas comment tu peux être aussi epais

I was bought a gift card for my birthday but when I went to spend it on some trainers i was unable to complete the purchase because the item was shipped directly from a supplier (Nike)

They basically hold your money hostage unless you are buying their overpriced items directly from them!

It's absolute sham!

If you are thinking about buying someone a gift card, don't do it! Give them cash instead and tell them buy elsewhere! Don't support companies with shoddy business practices like this!

If you are thinking of ordering online with the blue card discount I wouldn't bother! Every time the order is delayed or lost! I then did another order with exclusions so couldn't use discount, went to collect in store and was given "lost order". Gave parcel back as already claimed the refund. Once again have put an order through (with the 20%) and there are issues! PLEASE DO NOT ADVERTISE A DISCOUNT AND LET PEOPLE DOWN! *My account details verify this claim!

Ordered trainer shoes from Black's on express delivery paid extra and delivery did not arrive.
Contacted customer service and they said order was stuck, they stated they would re order on next day express order, next day no order has arrived i called customer service and was told the customer service department had put them on a standard order.they then cancelled order now waiting 5 days for return payment.
Do not use or pay for express delivery as they or managed by incompetent staff.

Used to work for the Calgary Chinook location. Upper management overstocks the back room with product only for it to be sold off to resellers. Back rooms/warehouses are often so overstocked it makes shipping and receiving online orders for customers completely impossible (see below pictures) District management is verbally abusive with young staff 90% of the time. Staff (especially in the warehouse/back room) are severely underpaid compared to the workload and expectations. Both part and full time employees are often expected to stay to do in some cases hours of unpaid overtime. All in all horrible shopping and working experience.

I recommend you to avoid buying from them at all cost because the staff are so rude when you wanna exchange or return a shoe. It's not okay at all.