jClub.comReviews 7,425

I placed an order that asked to allow 10 to 15 days to ship. After a month of waiting, I contacted customer service. The first attempt was very unhelpful. The second attempt, I was told they couldn't process my order and I would get a refund in 7 to 15 days. After two weeks, I still hadn't received my refund and contacted customer service again. Another unhelpful response basically telling me I just had to wait. 3 weeks later, I finally got my refund. I would rather pay the extra money for less hassle and the possibility of ACTUALLY getting what I ordered. I will not be ordering from Choxi ever again!

Although I am impressed by the staffs' attitude and Customer focus, they can only do their job upto a certain extent. They are bound by the company polices and rules, some of which, I must admit, are not fair to customers and costly to customers. Besides, I have found their website navigation confusing and not as friendly as it should be. For example, I ordered something without realizing pressing the button would mean submission of order. Then I realized my order was designated to my relative's address. I tried to correct the error, but then I realized I summittee 2 orders with wrong address. I tried to call, contact Choxi immediately, but I was told orders would have to be delivered, regardless, no grace time to cancel, even to a wrong address. If you want to cancel your order, you must ship back (frequently you pay for shipping, but not in my case). My experience was frustrating.

Battery exploded and vendor would not honor warranty after I sent pictures to their office. I felt that Choxi did not do a good job in helping me get a new product from vendor to replace the broken one.

Order #*******--Xtreme HD Dash Cam--ordered 2 by accident and I couldn't cancel order, so Choxi said to return item (Return Auth.#*******-1) so that I could get a refund minus $2.50 shipping, but Jill (service rep) on 12/31/15 said Choxi would waive the charge and refund the whole purchase price which they didn't.

I have had good experiences with chox. I My biggest problems have been with clothes and shoes. All the clothes I've purchased have been sized wrong. I'm sure it's because everything comes from China and they don't understand that women are bigger then a size 0 in America all the shoes are made for a narrow foot. The quality of the clothes and the shoes has always been poor, they just seem to be made with material that does not last or hold up to repeated washing.
Now the material or electronic items I've purchased have been of good quality and worked well. I like when you have silver coins on sale. I'm a collector and it's fun to find good deals on your site. Chox is a good shopping site I love window shopping on it and I often find good deals. Please fix the issue with your shoes and women's clothing.

Some of the products are great and worth buying; others are the wrong color, don't work, or of poor quality.
Also - have had problems two times with being sent a coupon, using the coupon per the directions, and then never getting the credit. The work to rectify the problem was a lot and involved phone calls, emails, finding old emails to prove myself, etc. In the end I was given the credit but it took a lot of work.
Customer Service is OK; they try but still - ends up to be a lot of work with problems for the customer.