jClub.comReviews 7,425

My order for the same item was ordered twice. I never received the product. 6 weeks after I ordered I was notified that you couldn't supply. So You gave me a credit plus 25%. I can't figure why U didn't put it on my credit card balance instead of issuing it as a credit balance in your own company. I guess You wanted to make certain that I spent the funds with your company. I buy from you frequently but that seemed to make no difference.

After numerous e-mail contacts with Choxi to determine the status of an order that I placed with them over 8 weeks ago, all they will say is that they still have no delivery date for me and that I can cancel the order if I want to after waiting over 8 weeks for the item. After I told them that I expected more than that, especially considering that I have ordered a number of items over the past year from Choxi, they offered me a 10% discount on a future purchase which discount offer expires in one week. Very poor customer service - I doubt that my family members or I will be Choxi customers in the future.

Was trying to get more information on the status of my order which was made in early March; received 1 of the 3 items ordered. The answer provided was no different than what I saw online, and to date I still have not received the other 2 items ordered or a status/apology for the delay in getting those items to me. Very disappointed & dissatisfied customer now.

I ordered some boots a few months ago and I kept waiting on them and they didn't come in. I called and I was told that you had put in some kind of request to the supplier and that I should give it a few days and someone would contact me. I waited for days and I never heard from anyone, so I called again and you told me to just cancel the order because you hadn't heard anything. I was very disappointed because I really wanted the boots. Then I got on your site and the boots were still being advertised so I ordered them again and I did receive them, but the winter was over. Also, when I was placing my order, your site had something pop up that said if I placed my order in the next 30 minutes, it would be free shipping. When the order went through, I did not get free shipping. Just not sure why you have it set up to pop up about the free shipping and then you don't give it. I did call your customer service and they said they would issue a refund for my shipping amount, but to give it a few days to show up. I waited for a long time and it never happened. I called again just recently and they said they would do it now. I have not checked to see if it has posted yet. I have just had to spend a lot of my time dealing with your customer service. Nobody has time for that.

My experience was a nightmare! I sent in a large order and a couple items were shipped out quickly so I ordered more. Well, the rest of the items were 45+ days out with delivery in sight. Please don't be fooled by the site's bold promise that customer service is their main priority! I waited well past the 10-12 business days to make my first inquiry. I was told either cancel my order or keep waiting. Apparently, Choxi's motto is, "If we can't deliver, cancel!" The following week a new representative told me the same thing. Then another and another. After leaving a negative review I was contacted by their customer service department and told... Yup, you guessed it. Either cancel or keep waiting. I escalated my concerns and reached some sort of supervisor (supposedly) who continued to tow the company line of cancel or wait. They finally wore me down. Six separate reps told me to cancel and after 3 emails with the same "supervisor" I was exhausted. Now, let's see if I actually get my money back.
P.S. I found all of the items Choxi couldn't ship on Amazon for less plus as a Prime member it's ALWAYS free shipping.

I placed an order over a month ago on 4/1/16. I purchased three items at the same time. I have only received one of those items. I have made two calls to Choxi and the general message was an apology and just to wait a little while longer. It has been well past the 10-14 business days they said it would talk for items to be shipped. It looks like I will have to make a third call to Choxi and get a refund because I don't think I will ever receive the items I purchased.