jClub.comReviews 7,425

Choxi appeared to be an exciting website with some great products at great prices (if you know what you are shopping for) and I jumped on the bandwagon to order. Now I'm beginning to think that some of the items that I ordered are just "come-ons" to get you interested in the site. It has been over a month since I placed the above order and still have not received three of the items ordered. I keep getting offers to cancel the order, but why would I want to do that if the products are something that I really want? This Is the same situation with some of my subsequent orders. Why would Choxi continue to do business with suppliers that can't fulfill the orders. These items are no longer on Choxi's website, so I believe they were never available in the beginning -- just "teasers" to get people to start ordering. If they can't provide the product in a timely manner, they should ship a more expensive alternative at the same price.

For the first time in my life, I was given long, unclear and different instructions via email by different reps. On how to return a small package. It was the most ridiculous process I've ever experience in my entire 68 years of living.

First, they sent me a Return Label via eMail. Then they sent a Choxi address and said I was to ship it there. Second, they instructed me to write a Return Merchandise Authorization (RMA) number on a piece of paper and put it in the package to be returned. Third, I was to pay for the return, make a copy of the receipt from the USPS and the tracking number. Fourth, I was told to scan/email the receipt to them via USPS in order to receive a credit for the money I spent.

When I told them my printer was down and ask if I could mail them the receipt and tracking number for a credit, they gave me more outrageous instructions to follow. First, they told me to go to the library, make copies, and send it to them via email. Second, I was told I could go to a friends or family members home to make copies and scan/email it to them.

If I had told them that my friends and family did not have a scanner/copier, I guess they would have told me to... Go to the store and buy one! I am a sixty-eighty (68) year old Disable Senior and I told them that in the very beginning. My closest family lives in Tennessee. Furthermore, I will not be subjected to such nonsense as going on trips to a person's home or library to make copies of receipts and to scan/email receipts and tracking numbers.

Bottom line, the whole experience was a nightmare and and process was totally absurd! So, I shipped the package back using the Choxi address given in the email since they told me that the Return Address Label sent to me via email was the WRONG address to ENIVO COMMERCE. I have the receipt with the tracking number. I HAVE HAD ENOUGH!

I ordered a special item "new mobile pad" which never arrived. When I asked about it I was told it would arrive in 4-7 weeks. I waited. It didn't arrive. I asked again and was told that the company no longer had this item available. Very disappointed that I wasn't told this sooner.

You get some good deals with choxi, but they neglected to ever ship half my order. I will never use them again.