iYogiReviews 293

I have been with iYogi for a number of years and find starting in 2015 that their Techs do not know what they are doing and each Tech has a different answer for you that requires you to buy more of their products in order for them them to do their work; They never complete the job and promise to have a supervisor call (they never do) to fix the problem. I could go on and on with the problems and lies I have had with them.
If I ever visit India I will definitely go out of my way to have a face to face with them.
BUY USA!

This company said if I wasn't happy I could cancel at any time. I cancelled only an hour after signing up because I couldn't understand the rep. I was transferred to a supervisor who tried to tell me I couldn't get a refund to which I said "you are wrong my friend, read your statement". Angrily he hung and and I called my bank to retrieve the submitted payment. Two weeks later my bank notifies me of possible fraudulent charges that are trying to be made to the card. When I asked who it was they said a company names IYOGI. Stay away!

This company is pretty awful. They were good for the first few years, then greed set in. Every time I called it turned into a time-share-condo level sales job. Then it got worse. After they were sued by the Washington AG in December, no one in billing support answered the phones and customer service chat was disabled for weeks (a coincidence, I'm sure; a billing support person I finally got hold of on Jan. 16 said it was because of the holidays... suuuuuuuuure, it was.) I've been told FOUR times over nearly two months since then that my refund should show up in the next few days; three times that hasn't been the case. Ostensibly this tech support company can't solve its own technical issue. That's what I've been told. I suspect they're trying to test whether refund-seekers will give up. Is there a class-action lawyer anywhere working on this? It appears this is a common issue.

I purchased software and a 5-year tech support plan from iYogi in 11/15. Now the software has disappeared from my computer and I can't get in touch with anyone from iYogi despite calling 3 different phone numbers and trying to log on to their website as a member (my access code) was rejected as not valid. Has anyone else had this experience. Has anyone been able to contact iYogi by telephone? Would appreciate feedback.
Thanks,
Kathleen H.

IYogi were good for a few years, then not-so-good. Now they're a rip-off. They sold me a different security system which wasn't even installed; I had 859 viruses by the time I had a different team look at the computer. Don't give them any money; you'd be better off throwing it out the window.

I am in the second year of a three year maintenance agreement. On my own, I upgraded to Windows 10 but I could not open my Outlook 2010. When I called for help, they said they could not do it, unless they had the disk. I purchased my Microsoft online and my name and computer is registered. In fact, when I upgraded to Windows 8.1 Pro, an IYogi tech helped me to reinstall Outlook, by going to the internet to find my purchase Microsoft Office key. When I called today, they said they could not do it. When I hung up the phone on them, an Indian woman, from some company's name I cannot pronounce called my mobile number and said, I heard you had computer issues, I can help. Naturally I hung up. Good-bye IYogi, I will eat the remaining one and a half years of maintenance I have left with you. I have purchase Assure from Microsoft that gives me unlimited store, online and phone support for up to five devices.

I was calling CISCO for Windows upgrade unbeknownst to me after person telling me he can help etc when we proceed it was iyogi. They double charged me for a product I couldn't use. They, after much argument, gave me a refund minus $25.00 shipping fee & had to pay $25.00 to return ( those fees a rip off) Then I discover they billed me twice. When I was paying they said the charge didn't go through. I thought that eas odd I have a zero balance. I'm questioning them about this and a different person (supervisor) and tells me it didn't go through. I give another card. This happened 2/27/15 I still haven't received the refund. THE AMOUNT OF CALLS, HOLD TIME, ARGUING, PROMISES. I am their worst nightmare cause I'm not going away! DO NOT USE THIS COMPANY THEY ARE CROOKS!

I purchased products and software from iyogi in June and September of 2015 and never received a thing. I called numerous times and was told I would have everything soon. After about 2 1/2 months I could no longer get calls through. The phone number has a recording directing me to a chat website that doesn't work. I gave several bad reviews about them and finally received a call about 3-4 weeks ago saying I would be getting refunds in the mail and asking me to take down or change my reviews afterwards. I requested the money go back on my card but he said he cant do it that way. I asked for a number to call in case I didn't get a refund. He said he would call me back to make sure I received my checks. None of that has happened. DO NOT DEAL WITH THESE SCAMMERS!

On September 14,2015 I contacted iYogi regarding some computer problems I was having with my laptop. I was told that I needed to upgrade my operating system and that I needed Microsoft Office 10. I gave them my credit card, was charged $187.99 and told that I would received the Microsoft Office 10 program in the mail. By October 15,2015, I still had not received the Microsoft disk so I called iYogi. After being on hold for a very long time, I was told that the Microsoft program was temporarily out of stock but I should receive it in 7-10 business days. On 11/3/215, I still had not received the Microsoft program and requested a refund of my $187.00. I was told the money would be credited to my account in 7-10 business days. I called again on 11/17/15 and told I should have my refund by Friday of that week. I called again on December 10 and told I would received my refund in 4-5 business days. It is now 1/20/2016 and I still have not received my refund of $187. Do not call them for help and get scammed like I did.

The worst customer service I have ever had. The customer service representatives are rude and arrogant, and the technicians are ignorant.
The TechGenie security doesn't work properly.
You cannot reach the technicians when you need assistance, they just put you on hold for an hour or two and then, disconnect.

Somehow I ended up calling this company in May, 2014 when my printer did not work wirelessly with a new router I installed. They did help me with the problem and I signed up for a 3 year service agreement that was $400. Since then it has been hell. They billed me for the service before they fixed my problem. I canceled the charge with Citibank and then re-instated the charge when the printer problem was fixed a few days later. Iyogi could not understand the basic concept of credits and debits and Citibank had to get involved to straighten them out. Then I foolishly asked them for help installing Windows 10. They charged me for back-up software that I never received despite their numerous open ticket numbers and empty promises of expedited shipments. This was in August. Then in November I asked them to refund the order amount and also refund the remaining amount on my service agreement. Even though they continue to quote the amounts of the checks I am due and expedite 'shipment' of the checks, I have received no money from them. They owe me over $400 dollars and my only option left is to try to recover the money through Citibank. I recommend that you never do business with this company.

I wrote a scathing review about Iyogi earlier today on the forum. Since then I have tried to contact them via the phone help number - but it just play a ridiculous tune over and over. So I tried the Chat support and for a start I thought I was going to have some success - wrong. I copied the messages that went between me and Iyogi support - make you own mind up - read on.

Michael to Rahul Kumar:
Hi

(18:31:36) Rahul Kumar said to you:
Please be online I am going to transfer this session to the Mac Department.

(18:31:48) This session has been transferred to the MAC LiveHelp Team queue.

(18:33:36) You said to Rahul Kumar:
I have run mactuneup to optimise my mac laptop. Unfortunately since then all the files are missing from my email folders. Is there anyway to get them back?

(18:33:58) Rahul Kumar has left this conversation.

Is there anyway I can tell where I am in the queue?
Well I have been waiting for a response from the MAC LiveHelp team for 30 minutes now... maybe they are not Live at all... it seems like they are Dead and not very Helpfull.
Well that's 60 minutes now that I have been in a queue or at least that's the last thing I was told. This is a pathetic service or lack of service. I will have to feed this into a feedback forum.

Why haven't you refunded my money yet? It's been over 2 months... too many lawsuits? What hope, if any, is there on getting resolution to the myriad of issues with this company? Is the U.S. Attorney General taking any action to shut down this money thieving sorry excuse for tech service? This is will be my third web site filing a complaint and the next step is filing with my state's AG. I can't believe they STILL post a Better Business Bureau accreditation symbol on their web site. Talk about FALSE advertising!