On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Italo Jewelry Reviews Summary
Italo Jewelry has a rating of 2.8 stars from 543 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Italo Jewelry most frequently mention customer service, tracking number and return policy. Italo Jewelry ranks 12th among Engagement Rings sites.
We monitor reviews for authenticity
I purchased a standard engagement ring which looks like it came out of a gum ball machine... so fake! Very disappointed. I emailed to start the process of retuning for my refund only to revive an email stating my custom ring can't be returned due to engraving and special size!?!?! It was not engraved nor a special size unless a 5 is special. No it was listed with all the other standard sizes. Company will NOT give me a retun auth. I'm out 143$ to bad for me! So angry... ps ring was shipped from Hong Kong!
After one month my center stone was scratched and unwearable. There was also a piece of metal protruding from the setting. After I exchanged numerous emails-they tried to make me pay the shipping and return shipping on the defective item - they finally agreed to send a replacement which I received almost 2 months later, with improperly set side stones and a loose center stone.
Hello there! If you have any problems, please consult our online customer service, we will provide you with the most satisfactory service.
Easy to use and friednly site. Very responsive seller and definitely use his service again!
Thank you
Dear, thank you very much for your support and we are glad that you are satisfied with our service. Looking forward to meeting you again！
It was a real pleasure to buy for you! Thank you so very much for taking my daughter's ring and send me. My very special and unique ring! I love it!
Thank you for your recognition and support of our products!
I am very happy with the work done. Great! Work was delivered as agreed and highly recomended! Thank you very much!
Thank you for choosing ITALOJEWELRY. I hope it can accompany you all the time, beauty is not absent.
Very happy with the services that were provided! Thank you, It Was fast and accurate service. Keep the qualities.
Thank you for your recognition and support of our products! Your affirmation is to give us the most precious gift! We will continue to work hard and bring you a better shopping experience. Looking forward to meeting you again！
There is no return policy. They refuse to return payment even when they have not shipped the ring. I opened a Pay Pal dispute to get a refund. Believe it's an overseas (China?) operation with a front in the US. Stay far away!
Hello there! Sorry for the trouble. You can send the question to our customer service email address. We will respond to your problem as soon as possible, thank you!
I didn't have a huge budget to spend on buy the ring but am so happy to have come away with a lovely, diamond product that really fits my brand! Thank you so much!
Thank you for choosing ITALOJEWELRY. I hope it can accompany you all the time, beauty is not absent.
Great Job! Great work at a very reasonable price. I will be recommend to all my friend and family.
Thank you great service
Dear, thank you very much for your support and we are glad that you are satisfied with our service. Looking forward to meeting you again！
As usual great service again. Excellent! Thank you! Highly recommend! Good Job! Well Done! And i will be the buy against aganst
Dear, thank you very much for your support and we are glad that you are satisfied with our service. Looking forward to meeting you again！
10/10 so great to work with and loved the final design. Very professional and brought my vision to life! Definitely buy with them for next time.
Thank you for choosing ITALOJEWELRY. I hope it can accompany you all the time, beauty is not absent.
I will with this seller again. Good work and fast.
Work was satisfactory, titles and descriptions were good
Thank you for your recognition and support of our products!
Fast and really great service thank you! And will keep such momentum. Outstanding experience. Can highly recommend.
Thank you for your recognition and support of our products!
Wonderfully quick for the quality! Our product and got the two days! Highest recommendation!
Thank you...
Thank you for your recognition and support of our products!
Very fast and friendly service.It was a great experience buy from your seller. Very professional, fast delivery, recommended 100%
Thank you for your recognition and support of our products! Your affirmation is to give us the most precious gift! We will continue to work hard and bring you a better shopping experience. Looking forward to meeting you again！
Perfect! Thank you so much jewelry! I love the your product. It's exactly what i was looking for...
Thank you for choosing ITALOJEWELRY. I hope it can accompany you all the time, beauty is not absent.
DO NOT BUY! These reviews are all fake! You can tell by the broken English and the stuff they say "not a scam, fast service" all lies. The shipping is not fast, they are based in China. Plus, the rings are fake! They claim they sell sterling silver and the ring I purchased is not real sterling silver. I took it to two jewelers who confirmed this. I tried getting my money back and they refuse to give it back. They keep offering me an exchange to stall time. NO I WANT MY MONEY BACK. Now I have to fight this case with PayPal cause this company is a fraud. They promise you 30 day money back guarantee but it's fake. All they do is offer "alternatives" and want to exchange the ring and will not give you your money back. Trust me, go buy from a better company like Brilliant earth or some other company.
Hello there! Sorry for the trouble. You can send the question to our customer service email address. We will respond to your problem as soon as possible, thank you!
Awesome work & super fast delivery. Exceeded my expectations & would highly recommend to anyone. Thx!
Thank you for your recognition and support of our products! Your affirmation is to give us the most precious gift! We will continue to work hard and bring you a better shopping experience. Looking forward to meeting you again！
I highly recommend service! Understood according to my needs from the start and I'm 100% satisfied with the outcome. Thank you!
From the business
Choose your unique engagement/wedding rings online at Italojewelry.com. Fine quality engagement rings, wedding rings, bridal sets are available in various designs and colors. Enjoy Italo Jewelry online at best price.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello there! Sorry for the trouble. You can send the question to our customer service email address. We will respond to your problem as soon as possible, thank you!