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Italist

italist.com
luxury, casual, formal, minimalist, swimwear men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

italist is the first platform to offer direct-to-consumer imports of luxury goods exclusively from Italy. Through italist, customers can purchase brand-new, genuine, in-season fashion and accessories from our partner boutiques in Italy. The same high-quality products you’d find on other sites are available at a lower retail price through our partner boutiques—up to 40% less—so italist always provides the best value.

Remember, you’re importing luxury goods directly from Italy, so your returns are processed through Italian customs. This process requires additional shipping costs and customs duties, which is why we don’t offer free returns at this time. Please read our Returns Policy for more details.


Clothing item from ItalistFashion apparel by ItalistMerchandise from Italist clothing lineItalist fashion product

Business Highlights

General

Year Founded: 2014
Target Gender: men, women
Target Age Group: 0-3, 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (California)

Returns

Return Policy: not free
Return Instructions: items must be in excellent condition
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: luxury, casual, formal, minimalist, swimwear
Body Fit: regular, petite & short
Available Sizes: Men's (3XS, 2XS, XS, S, M, L, XL, XXL, XXXL, XXXXL, XXXXXL), Women's (3XS, 2XS, XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: chat, email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Apple Pay

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate Italist?
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Italist Reviews Summary

Italist has a rating of 2.6 stars from 285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Italist most frequently mention shipping costs, return policy and customs duties. Italist ranks 11th among Designer Clothes sites.

service
86
value
81
shipping
85
returns
70
quality
81

We monitor reviews for authenticity

Virginia
1 review
1 helpful vote
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Excited about my purse
August 14, 2020

Unbeatable prices, amazing items and fast shipping! I was super excited to get the D&G bag I was looking at for hundreds under retail value and on top of that it shipped quickly and delivered to the US 4 days before it was suppose! Thanks italist!

Date of experience: August 14, 2020
Team I. Italist Rep
over a year old

Dear K G,
Thank you for your review.
We are glad you are satisfied with our service.
We hope to have you back in the future. Best, Claudia F.

Japan
1 review
0 helpful votes
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Good Speed
August 11, 2020

I bought a Gucci product from Japan. Arrived very early.
I was very surprised because it arrived within a week.

Date of experience: August 10, 2020
Team I. Italist Rep
over a year old

Dear Jin,
Thank you for your review. We are glad you are satisfied with our service.
We do ship with DHL express in 2/4 business days worldwide.
We hope you enjoy your Gucci and we hope to see you soon again,
Best regards, and be safe!
Claudia F.

Mexico
1 review
0 helpful votes
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Excellent service
August 10, 2020

Its the firsts time I knew about Italist,
I had some Doubts About my order and the answer was promtly and the shipping excellent!
Thanks

Date of experience: August 9, 2020
Team I. Italist Rep
over a year old

Dear Vivian,
Thank you for your review

District of Columbia
3 reviews
1 helpful vote
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Wouldn't take my return 3 days late after I was in the hospital. Shoes were never even out of the box. I won't support a business that puts profits ahead of loyal customers. There are plenty of other online retailers to order from.

Date of experience: August 3, 2020
Team I. Italist Rep
over a year old

Terri,
Thank you for your feedback.
We don't own the inventory and we aggregate more than 250 independent boutiques.
Our return policy is 14 days and in case we are out of that window we need to reach the boutique and understand if they can accept the return. That's why our return policy is strict and clearly explained in our terms and conditions. We will reach the boutique on Monday to check if they can help you.
Best regards and be safe!
Claudia F.

Saudi Arabia
1 review
0 helpful votes
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Good
August 2, 2020

It was good experience and fast delivery didn't expect it
Even though I contact the costumer service through email from a couple of questions about the delivery and vat and they reply fast

Date of experience: August 2, 2020
Team I. Italist Rep
over a year old

Dear Lina,
Thank you for your feedback

Canada
1 review
0 helpful votes
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Superior Experience
August 2, 2020

I've purchased from Italist many time now and I've had a great experience every time. My Versace purchases are always delivered quickly and securely. The items are always in perfect condition and verified Versace. They continue to be a favourite site of mine.

Date of experience: August 1, 2020
Team I. Italist Rep
over a year old

Dear Todd,
Thank you for your feedback

AE
1 review
4 helpful votes
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The website advertises "free returns" but when it came to requesting a return for the bag I purchased, it turned out they would deduct shipping fees amounting to 68 EUROS! I was extremely disappointed at how misleading this is, specially when you're selling expensive, luxury goods. Now I'm stuck with a beautiful bag that 5 shades darker than on the pictures they had. Very disappointed.

Date of experience: July 29, 2020
Team I. Italist Rep
over a year old

Dear Hiba,
We do not promote free returns anywhere.
As you can see we do not promote free returns either on our site, on our advertising and, even here on this page in our company presentation. We do explain clearly that we do not offer free returns and we get the opportunity to reply to every single customer explaining why that is not possible and what's our price advantage.
If you can share where you found free returns we will give you 1,000 $ coupon

Hong Kong
1 review
3 helpful votes
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Poor correspondence
July 28, 2020

I bought Burberry hoodie, but it has no Italist tag, haf too many lint and strange smell.
It's clarity that so many people tried on this hoodie.
However, Italist customer center didn't agree free refund, change and assure laundry expence.
I have never seen such a poor correspondence.
They are looking down customer. Be careful.

Date of experience: July 27, 2020
Team I. Italist Rep
over a year old

Dear Motoi,
We are sorry for your experience and we understand your frustration

New York
1 review
0 helpful votes
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A great place to shop for authentic designers clothings and products. Their designers products are about 40% less from other regular designers stores

Date of experience: July 24, 2020
Team I. Italist Rep
over a year old

Dear Adeyinka,
Thank you for your feedback

Japan
1 review
0 helpful votes
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Good!
July 14, 2020

It was my first time to shop from Japan, and I was able to purchase it with confidence because of the very good response and quick shipment. I will use it again.

Date of experience: July 14, 2020
Team I. Italist Rep
over a year old

Dear Sak,
Thank you for your feedback.
We are glad you are satisfied with our service.
Best regards and be safe!
Claudia F.

Florida
1 review
0 helpful votes
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Perfect!
July 13, 2020

I ordered Gucci shoes and they came in perfect condition. Highly recommend shopping from this website!

Date of experience: July 12, 2020
Team I. Italist Rep
over a year old

Dear Patricia,
Thank you for your feedback.
We are glad you are satisfied with our service.
Here some more information about us

New York
1 review
0 helpful votes
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Shopping experience
July 11, 2020

I love shopping at Italist it's such a easy experience everything is smooth sailing. Shipping is quick and returns are very easy!

Date of experience: July 10, 2020
Team I. Italist Rep
over a year old

Dear Zeina,
Thank you for your feedback!
Best regards and be safe

Minnesota
1 review
0 helpful votes
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The best
July 4, 2020

You will never be disappointed by italist... always my first choice from a winter item to a swimsuit for them for the most and a few years with them and I have never felt disappointed

Date of experience: July 3, 2020
Team I. Italist Rep
over a year old

Thank you Lindsay

Nevada
1 review
1 helpful vote
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Return
June 30, 2020

Let me tell you the other side of the coin.
Return no possible, well you can do it but you will loose in my experience 80$.
I buy to my husband Shoes and where to big. When I return the shoes they charge 80$ fees.
You never have the product or stay with anything and you give away 80$.

Date of experience: June 28, 2020
Team I. Italist Rep
over a year old

Dear Yenisleidy,
Thank you for your feedback.
We appreciate it!
Best regards and be safe!
Claudia F.

New York
1 review
16 helpful votes
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On June 10th, 2020, I purchased Adidas Originals '032c Salvation' Shoes from Italist.com for a total of $137.44. There was very little information about the shoes on their website, so I had to do my own research in figuring out the correct sizing for women. When I received the package on June 12th, the shoes were too large. I emailed Italist customer support asking if they "could you please help me figure out the proper size to order so that I can exchange them?" They responded with a canned response about how I can return the item since they do not offer exchanges. They also told me I should do my own research if I want to figure out the correct sizing or try them on at a luxury boutique in the midst of a pandemic. I went to their website and once I requested the return, I found out that they would only reimburse me $87 from the original $137.44. This means that I would be paying approximately $50 to return a pair of shoes that don't fit due to a lack of information on their website. That's a little over 36% in fees from the total cost. I wrote to them by email only to receive similar canned responses. Not to mention, I had scheduled a DHL pickup for the return on Monday, June 15,2020 and no one showed up. Italist's website states in their return policy is "Once the return is processed and verified, you will receive a refund for the price of the order, excluding the total of shipping costs, customs duties, and/or courier charges incurred. Please note, customs duties are nonrefundable through Italist. You may be able to recover customs duties by contacting the local customs bureau directly." There is no way to calculate the fees of customs, duties and shipping. There is a complete lack of transparency on Italist's website, and many other customers would agree with me on https://www.complaintsboard.com/ and on https://www.trustpilot.com/ that the company has hidden fees left and right. Due to the deceitful nature of the website and the misinformation offered to their customers, I demand a full refund of $137.44 once the shoes are returned.

Date of experience: June 17, 2020
Team I. Italist Rep
over a year old

Dear Natalia,
We are really sorry about your experience and we understand your complaint

Egypt
1 review
0 helpful votes
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I think italist outdone themselves. Not so great offers before but recently more price drop alerts which is awesome.

Date of experience: June 15, 2020
Team I. Italist Rep
over a year old

Dear Ashraf,
Thank you for your review

California
1 review
0 helpful votes
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Max Mara Coat
June 14, 2020

Italist has very competitive price, and the shipping was definitely one of the fastest ever. My shopping experience with Italist was very good.

Date of experience: June 14, 2020
Team I. Italist Rep
over a year old

Dear Xueze,
Thank you for your review.
We appreciate it,
Best regards.
Be safe!
Claudia F.

RU
1 review
0 helpful votes
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I like this online store very much. Great brands portfolio. Lot's of stores presenting here clothes, shoes, accessories. Really fast free delivery. Highly recommended!

Date of experience: June 14, 2020
Team I. Italist Rep
over a year old

Dear Irina,
Thank you for your review.
WE appreciate it,
Best regards.
Be safe!
Claudia F.

Hawaii
1 review
1 helpful vote
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There is no tax, no shipping charges, and the price is very good. I want to save money and buy it again.

Date of experience: June 14, 2020
Team I. Italist Rep
over a year old

Dear Grace,
Thank you for your review.
We are glad you are satisfied with our services.
Best regards.
Be safe!
Claudia F.

Colombia
1 review
0 helpful votes
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The product was shipped so fast and it arrived with all safety measures requires during this time. Amazing product and customer service. Love Italist

Date of experience: June 13, 2020
Team I. Italist Rep
over a year old

Dear Daniella,
Thank you for your feedback.
We are glad you are satisfied with our services.

Best regards and stay safe!
Claudia F.