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Isango! Reviews Summary
Isango! has a rating of 1.4 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Isango! most frequently mention customer service and bus stop. Isango! ranks 300th among Tours sites.
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I booked a tour online and despite my card being charged and voucher saying confirmed was later told its not available, I then had to battle for 3 weeks to get my money back post threatening them to take them to court. No apologies, nothing for my lost transportation which i had specially booked for this tour.
Never shall book with them again
Ordered tickets, confirmed, payment taken then told i would be refunded as not available. Refund processed but exchange and bank processing was a loss of 12.70 pounds for me. They write emails GREETINGS OF THE DAY! And unfortunately we cannot refund the difference. They still don't get the business practice of advertising something and taking money for it yet there was no product in the first place. This is fraudulent. Customer care is a big fat ZERO! Beware this was for a Stonehenge trip 104 pounds per person. BEWARE
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members