Isango!Reviews 43

Landed on their site from Google looking for "hop on hop off" bus in Barcelona. Site looks like you are booking with the actual operator.

Booked two tickets but then discovered I had tickets for a different operator to all my friends that was travelling with. Only then discovered that they are just an agent and sell for both bus companies operating in Barcelona.

Had to then buy tickets for the other company leaving me £50 out of pocket. Requested they refunded the tickets bought for other tour as wasn't cancelled - they actually made two sales for the same book. They have point blank refused hiding behind terms and conditions and "24 hours before tour" cancellation policy.
Good customer service would have given the refund as they aren't out of pocket - they still got the sale - in fact they got two. Sadly, they don't have good customer service.
Their suggestion is that use the second voucher as have three months to use it - so I'm just meant to fly back to Barcelona to take a tour that already taken with a different company?

I booked under the impression that i will get access to the canal cruise, only after booking and paying then the condition is that i need to have covid certificate. Who does that? And they refused to refund me after i canceled less than 2 minutes after payment.
My advise, don't use them. They are not 100% honest. They are after our hard earned monies! Thieves!

Giving them a one star rating, because zero is not an option.
Last month, I bought a ticket for the Toronto hop on and off bus from their site. However when I arrived at the bus stop, the girl working at the queue was unable to scan my voucher (it returned an error message). I have emailed them twice to ask for a refund because their voucher was useless but seeing the comments from other users, I now realise I may never see my money again.

VERY VERY VERY BAD EXPERIENCE
Bought a combo ticket for the Madrid tour which included the tour of Santiago Bernabeu.
1. They sent me a barcode to gain access to the stadium, on getting there I found out that the code wasn't working and the stadium officials confirmed I was charged almost double the price by Isango, a ticket I could have bought at the stadium with minimal queue.
2. I reached out to them and they told me to pick up the tickets from any of their buses at any of stops their buses frequent, so I went to the bus stop close to the stadium and the bus guide said I would have to go to the starting point to get the ticket.
3. I went to the starting point to pick the ticket and I was told I would have to go the office of one of their partners at my own cost, in a country where I am a tourist. I refused and requested a refund.
4. Its been three months with no refund.
5. Also booked them for the Barcelona tour (Big mistake), this was not a tour, think of it as paying for a day pass to use a city's transport system.

It was a great help by customer care on chat for my Paris Tour, they offered and suggested me the best value tours with their great expertise! Thanks so much guys!

I made a booking with isango (ISA549MDJ) I received instant confirmation and beautiful QR coded voucher.
I am very satisfied with the service offered. Good company to book tours.

Have been waiting for 2 months for my promised credit to appear in my account. It started of when they just refused to respond to my repeated emails - 5 in total. Then had to call the English phone number listed, which diverted to an Indian call centre. So every point of contact has been a disappointment. Still waiting Isango - Where's my money?, I'm still waiting. I will leave a negative review on every website I can find. Ref No *******.

I urge everyone to STAY CLEAR OF ISANGO - this company takes your money under misrepresentation of experiences. I DID NOT GET WHAT I PAID FOR. And once they take your money THEY DO NOT CARE AND CHANGE THE DETAILS ON THE WEBSITE suggesting you're lying.

I purchased a Miami bus tour with Miami Seaquarium tickets which was clearly advertised on the website at the time of purchase as a combo'. I have screen grabs as proof.

There were a variety of issues with what they sold me...

1 - On arriving at the bus stop, with my 18 month old baby, I was told the bus tickets I had been sent weren't valid for travel and I had to make my own way across the city, a 45 minute journey of my own expense in taxis, to pick the tickets up from the main bus office.

2 - At the time of purchase, Isango's website clearly stated that you got a second day free on the bus tour when you received your first ticket, which my paperwork confirmed, however staff of the bus company told me this was not true and Isango had given, and sold, me the wrong information.

3 - The Miami Seaquarium was listed as a stop on the bus tour on the paperwork, sent to me by Isango, and when I arrived at the bus stop I was told by the bus company that this information was incorrect. I then had to pay $50 in taxis to take a 20 minute ride to get to the aquarium. And of course return.

The customer service is severely lacking any sort of empathy or service in general and even if you have proof through images, paperwork, email trails and receipts THEY DO NOT LISTEN.

AVOID AT ALL COSTS!

We booked this hop on hop off tour, we waited for the bus but it did not arrive. After visiting tourist information we were told the bus had been rented out to a private tour and wouldn't be running. We were not informed and were just left out in the rain! We were offer a taxi tour at first but the when we gave our ISANGO voucher in we were told that because we didn't book direct we couldn't take the taxi without paying again, I have now emailed both City Sightseeing and ISANGo over a dozen times for a refund and still haven't got one! Shame on you City Sightseeing and also ISANGO!

I booked, paid and received a confirmation for a Hop On/Hop Off tour with Isango for Tallin, Estonia months in advance. The day of my booking I was informed that they were not operating that day. I contacted Isango for a refund and 38 days later I have STILL not received a satisfactory response. They have replied 3x to my follow up emails saying "they are waiting on a response from the tour operator" and "doing everything they can"., "our resolution time is 28 days" I have travelled extensively over the years utilizing many different tour companies and can say this company has THE WORST CUSTOMER SERVICE EVER! Buyer Beware! Not recommended!

I tried to book the hop on hop off us with this company and when I had inputted my payment details, it said the site had crashed and it had not gone through. Had an email to say so something had gone wrong and to try again, which I did, same thing happened. I ended up booking elsewhere then when I came back from my holiday, noticed x 2 payments taken out by isango. I'm now on my third call today, 4 emails no response and still trying to get my money back for something I didn't even book. This company is nothing short of liars and thieves, avoid

I had bought the Hop On Hop Off Tour for 6 persons in Berlin in June of this year. Included was the boat-tour on the Spree-river, too. Although I had paid the whole package and got the proper voucher (incl. Der boat-tour) the 6 persons were refused to enter the boat. As reason they were told that the boat-tour is not included! Of Course the Group was extremely disappointed.
The next day I complained to the Isango customer-complaint, however, they were very rude to me and even accused me, that I had written the boat-tour in the voucher by myself (absolutely ridiculous). After several email-exchanges I also contacted the Isango customer-complaints division, however, there they did not respond to me and just ignored my claim until today. Absolutely impertinent!

My mife book a bus tour in barcelona and payed it with in Germany used "sofortüberweisung" (imediate pay). And then the story of no service started. No Bookingconfirmation. First calls from our site 4 days later. Long waiting times in hotlines. With no progress. Meanwhile we doublechecked the moneyflow from our bank to the isango serviceprovider Heidelpay. Everything OK. Still no reaction from isango allthoug we sent every demanded data over mail. Monday morning the next try (The trip started on tuesday). Some english women on isango hotline. Promises to doublecheck everything and to call back in latest 1 hour. Guess what happend? Yeah, no call back! So I tried to call. Again hotlines. But after a while a german speeking person (with a strong indish or pak akzent). And the information that everything is OK. No it wasn´t because we still had no booking confirmation. So she sent it. The answer to my question why I had to spent so much time to clarify this was funny. "Our german service colleagues are not firm in handling complaints". Well, then please ISANGO! Close your german business!

DO NOT USE ISANGO FOR YOURTOURS!

Terrible service... book with another vendor or tour provider. Isango refused to assist me as the tour provider even though they were not the operator. My fee and the responsibility was through Isango.

We got off of the ship and there were no instructions on the ticket nor at the port that we had to take the train into Stockholm. My email about pickup at the port was never answered and the bus company was not answering the phone during normal business day and normal business hours. We called three times, no answer and no return call as promised by the recording.

Then, once we finally did get to Stockholm (after 2 hours of trying to get details), the service was TERRIBLE!

The buses were full, had to leave passengers as they had over subscribed, the wi-fi that was promised on EVERY BUS did not work, but it did work on the competitor's bus when we were parked next to it (just in case they try to blame the weather or other factor). When I asked the driver about the wi-fi he stated "it was not his area" and could not even state how to log on, yet alone fix the issues which we later discovered were a problem on all of the buses. The employees were rude and very unhelpful.

They did not have what one employee told me was a "Traffic Coordinator" so there was no parking, we had to do loop before we could park and then the driver told us he was taking a 1 hour break (he cold have let us off 30 minutes earlier instead of us looping with him).

All in all, this was very unpleasant and unprofessional.

When you buy tickets, there is a product ticket. Which leads you to believe you have purchased what you have wanted. However, you have to add options to the product to actually choose what you want on your product. This was not made clear! It's a very misleading company that did not help and will not refund you at all! This meant we could not do all the activities we thought we had bought into. It also did not give us a time options so half a day was wasted waiting for a product that was not actually what we wanted to do. A company using all the right skills to get past the laws, as usual that effects innocent, hard working people.