Isango!Reviews 43

I booked three New York City hop on/off bus tours on my cell phone. Thought it was a good deal and didn't realize that I wasn't buying directly from Grey line. There was no detailed verification before the transaction was completed and payment submitted. I printed off the vouchers a couple of days later and noticed that the date I had selected had not gone through, instead the tour date was the day I had purchased the tickets. I phoned Isango support immediately and was told that there was nothing they could do as the tour date had already passed. I emailed the company and was told that they would see what they could do. I have sent several emails and have received the exact same response- word for word. After reading all the negative reviews I realize I have been ripped off.

My boyfriend bought us a surprise theatre and hotel break in central london. We arrived at the hotel at 3pm in the afternoon to drop our bags off only to be told there was no room for us, and the hotel had no record of us. We phoned isango who were extremely unhelpful and told us there was nothing they could do except refund our hotel money.

This left us stranded in central london on a saturday afternoon with nowhere to stay, a suitcase and needing to go to a show.

We tried again to speak to the company however they hung up on us! We ended up having to pay through the nose for another hotel which was not nearby. I felt terrible for my boyfriend, this was supposed to be a nice surprise and we made the best of it but this company treated us terribly. Avoid.

Bought a tour for hop on hop off bus in Madrid through this agency and regretted straight after.
I was buying the tour for my sister and just before the trip she was not able to make it due to some health problems.
When i was buying the tickets to this bus, I have clearly seen that you can return the ticket if you won't be able to use it and you can get a refund.
So when I have tried to do a refund, they have taken time to reply and then, after wards when they date of the ticket passed, they said that they won't be able to refund it cause its past date already.
When I have stated the fact that I have made a claim before the ticket day they said sorry we can't do anything about it.
This is an absolute lie about their refund policy!
In the times we live now, such companies should not exist with their poorest level of customer support and fake refund policies.!

I bought the DC tour package with them and called them within two hours of booking to cancel as our plans had changed. They will not give me refund despite there being a link at its website about no cancellation fees. Sent them the screenshot. They say you click on the link and you will find non-refundable there. Why in the first place, it wouldn't write it on the page itself instead of hiding inside a link with luring words like 'no cancellation fees'? That speaks for these scammers. DO NOT BOOK WITH THEM and RUN AWAY.

Booked a hop on hop off bus in London and they gave me a "free" boat cruise. What I didn't know is that the cruise was actually a boat bus and if we didn't ask when we looked like we were heading out of the city we would have been taken out of town! We got off soon enough to not have to spend too much to get back to London via this same boat. So what was supposed to be free we ended up having to pay for. My ticket Voucher didn't mention anything in the fine print about this. When I complained the company basically said too bad for you, it's somewhere on their website! If I could give them a zero I would. But I guess a 1 will do. Hop on hop off service was fine though. Just be careful with London free boat ride only goes one way. It's not a "cruise" as they've advertised it.

I booked with them for Paris and Rome, trying to give them the benefit of the doubt despite the reviews.
I only got the vouchers for the colosseum and was told I couldn't go in. Didn't redeem any of the tickets.

I called them and told them this two weeks ago. I had skip the line tickets and had to wait 3 hours to get in when my travel group got in right then and there. Still fighting with them to get my money back as the local operators are now saying I redeemed the tickets when I did not. They are asking for documentation. TWO WEEKS AFTER THE FACT!

Completely unbelievable.

They probably are the worst company ever, I booked with them and had to make dozen phone calls since the money was deducted but the email just said its on request and will be confirmed in 2 days, i waited 7 days and nothing.

Finally after countless calls i do get the confirmation 1 day before i am leaving and they wouldnt even let me cancel. But its not over yet, I get to Dubai and no one comes to pick me up, great, so i call again first to the operator and then to isango eventually no luck and i ended up missing my tour and wasting my time on holiday.

Got my refund post 10 phone calls, 25 emails and 1 month wait.

So STAY AWAY

This company just ruin our much awaited Dubai dessert Safari!
The company Travco ar dubai use another operator who doesnt understand English and all he does was yell, the day we are doing these tour.We waited 2 hours and the driver made one phone call hang up and decided to leave because He claimed that we are not rhere. Liars and lazy. Isango will not act on behalf and all they listen to was their operator overseas so Beware. I made same claims at Viator and they immediately return our hard earned money. Isango refuse to refund. Will never use this company based on London and customer service were nowhere and lazy...

Booked the Northern Lights and Blue lagoon, we confirmed all the tours on thursday (two days before) via email stating the time, day and collection point which were all confirmed. The Northern lights was cancelled due to weather (fair enough). The following day we waited for half an hour outside our hotel freezing to find ourselves having to call Grayline to find out what was happening about our pick up for the Blue Lagoon. They told us it was our fault at first telling us we are booked onto the tour on the 22nd Feb not the 20th, which is a day after we leave. We informed them we had confirmation it was the 20th and then they then blamed Isango for the miscommunication that they had told them it was the 22nd. I then rang Isango who informed me they had confirmed the 20th feb with GRAYLINE but GRAYLINE had confirmed the 22nd on their database. We were told the Blue lagoon was fully booked for the 20th and 21st (when we leave) and there was nothing they could do apart from give us a full refund. They said we could go to the blue lagoon but would have to pay £80 for the bus transfer but the chances of us getting in would be slim. If you think you're doing the best thing PREBOOKING the blue lagoon with this company, youre wrong. We came on holiday for these main two attractions - blue lagoon and the northern lights and neither of these will be seen. Extremely frustrated with the service both of these companies have given us. Completely ruined our holiday.

I booked this ride and paid premium price specifically because it said in the description we would go under the bridge of sighs. I expressed my wish to go under the bridge of sighs when I booked (via both phone and email) and it was confirmed. I found out one day before my trip to Venice from the gondolier company (not Isango) that it wasn't true. The gondolier company Isango work with has an allocated area and couldn't reach the bridge. The gondolier company said that they never communicated to Isango that the itinerary would include the bridge and Isango admitted it is true. So it was a commercial lie. I have called the customer service right away and they didn't take my complaint seriously. They didn't find me any other alternative. When I asked for a financial compensation, as what they sold me and charge a premium price for is not the service they delivered, they offered me 5% discount on my next booking which is clearly a joke. I rarely complain but, unfortunately, it was a very poor experience for something that was really important to me.

Pls do not book any tickets with isango. They are liars, very unhelpfull and thieves. They re interested in your money but fails to deliver the service. Even information is not given in a clear and concise manner. You don't get a refund for anything rather they will try to scam you even more further. I have had a very bad experience with tickets booked for disneyland paris.
So pls be aware and don't fall the victim.
Thnks
Mrs s

Despite paying in full and receiving vouchers from Isango, when it came to actually going on the pre-booked tours in Iceland, we had not been booked on one so could not go and the other had been cancelled, despite us checking the night before and again one hour before that it was going ahead and hiring a car and travelling for 2 hours in a snowstorm to get there. All in all, one and a half days of our 5 day trip ruined. Still battling for a full refund owed 3 weeks later. This company have no idea the impact their mistakes have on it's customers holidays.