ipsyReviews 804

I have been missing mail for 4 months of merch I'm just done, now how can I trust you anymore. I'm going to cancel my services with ipsy and boxycharm and never trust them again. I'm really upset. I have screanshots of missing mail totaling 8 items missing. Contact my email and I can foward proof from usps as well.

My Ipsy supscription was a terrible experience. Took me two months to receive anything from them, after trying 7-8 times to reach customer service. And I still didn't receive any of my extras. Lost quite a bit of $.

Okkkk so I paid for the full size subscription. Not only did it not ship for over a month but I think it only ended up being sent because I emailed their customer service three times asking for it. When it arrived they sent me THREE OF THE SAME EXCAT PRODUCT which I believe is their own cheap line. At sign up it shows products like Indie Lee or Grown Alchemist and THAT IS NOT WHAT YOU GET! Also be super careful when you try to stop your subscription because it tries to trick you into signing up for other services. This whole thing IS A SCAM. I added a pic of what I eventually got from them and it's probs a total of $5 in super cheap products made by them. Wish I had seen these reviews before I made the mistake of giving any money to them.

I was a subscriber about 4-5 years ago and stopped because of their lack of quality of products and also sizes that they came in. Recently I started my subscription again after seeing that they started to include better brands in the subscription. Unfortunately I'm still not impress after receiving my first bag this month (Feb 23'). They sent me an eyeliner, Callysee in brown, a lip gloss Pinklipps, a Clinique liquid facial soap, an eyeshadow Wingme, and a body lotion Lafco New York. Plus 2 additional 'welcome back' items. Additional to these, the bag I received has rusty flaws on the Ipsy tag itself.
All these make ups are made in China and they are so low in quality especially the eyeliner, already almost dried out. Only the body lotion made in Italy and the Clinique face wash made in the USA.
I know the price is only $16+ with tax & handling but to receive something pretty much useless is a lot for $16!
I'm expecting more of a local companies make ups or product in my subscription since we have so many local made products by local entrepreneurs and not from something made in factories China that we are not even sure of the cleanliness and chemicals use plus if they're even really animal cruelty free as they claimed! Very disappointed with Ipsy honestly…

Ipsy used to be awesome used to get some really cool selections. Even then you really didn't get stuff that matched your quiz results,that you take. I tend to get a lot of mascaras and eyeliners which, mascaras I only use every so often and eyeliners are hardly use it all. Now it's like you don't get anything that is on your list of things you want frequently and you get a lot more things that are more cleansers than make up. Like exfoliants, lotions and primers which none of the things that I actually use. The bags used to be packaged and shipped to me really quick, it felt almost within 2 days. Now it seems like you wait a month and a half for them to even fulfill your order and then you wait another month and a half to actually get it in the mail. So I just don't think that it's worth the money I'm actually going to go and cancel mine because the last glam bag that they sent me I haven't received yet.It didn't get fulfilled until 4 days after the time frame for fulfillment. Plus it still hasn't even gotten here and won't be here until the 25th. Which means it's about 10 days in transit from North Carolina to South Carolina which is just ridiculous to me. Oh and to top it all off they have raised their prices. So yeah, no, it's hard to know for me! I believe next time I will go to Amazon and order something for them at least they're reliable.

One of my packages came open. I was charged for a bag but never received it. When I tried to cancel my account, I never received the cancellation link. This company is disgusting! Do not waste your money.

Just got my bag today-total garbage - products are brands I've never heard of and sample sized. I receive better samples at Shoppers or at Sephora. Received 6 weeks late. For what you get, it's not worth it.

I'm really not interested in getting their products anymore, want to cancel my membership but it's really been Mission impossible. I don't know what to do from here but I guess I'll have to take it up with the bank somehow and block them.

We enrolled in a glam bag a month that was nothing like the brand name products they show online. Instead it was mostly an unknown line called "refreshments" which may be their own brand they are trying to push.
Not only that, after canceling our membership as soon as we got the first garbage bag, we were mysteriously enrolled in a recurrent monthly replenishment of more of their "refreshments" products which we also had to cancel. *** They did refund me after I cancelled the recurring "refreshments" products. I added an extra star (now 2 stars) for the refund which they gave me without having to jump through hoops. Thanks.

I am not impressed. My 1st charge went through January 24th and it still says that I have no order and no tracking information for an order. Your already asking for my information for my February order when my January order hasn't even been sent, quick to charge my Ceedit card though.

I was charged for a glam bag that I didn't purchase. The subscription had been canceled January 21,2023, in which, should have never have had to be as I didn't order anything but was charged $16.04 on February 1st 2023. I called credit card company so they were aware, but I can't call ipsy to straighten out my issue, hmm, what kind of business are you running here IPSY. BUYER BEWARE. Really didn't want to rate at ALL!

I'm seeing alot of reviews on here saying their site isn't updated and they dont have a customer service email only a bot and they dont do refunds or send missing products and they dont let you take your credit card info off...their site is updated it will tell you the date it has been updated on google play, they have a customer service email AND phone number, just like any other subscription they do offer refunds only if the product you purchased is missing from your bag and sold out, and they indeed do and will send you your missing products if it is missing from your bag. You can remove your credit card information as well. There has only been 1 or 2 times I talked to customer service and the person wasn't any help, probably because they didnt know and sent it to ipsy team, every other time the issues have been resolved in a timely manner, I've either recieved a refund or they sent my missing item, or an item just as good, I will admit that I've had an item missing from almost every order, but all I had to do was email *******@ipsy and they resolved it in no time. Does take anywhere from a week to a couple weeks to recieve missing items, and glam bag/ glam bag plus but it's only because it depends on where it is shipping from, they ship out items and have processing places all across the united states, they have a big bin that they drop all deliveries in, and their not going to ship that huge bin until it is FULL so if your order is taking longer then you want then that is more than likely why, be patient your order will come, I'm sure theres been a few incidents where ipsy support sucked, it happens at alot of places, but in my opinion they do a good job, their just doing their jobs they are not the ones that pack your order, they realize mess ups happen that is why they offer to send missing products and 45 days to email them when you recieve your product if it isnt up to your standard, they do well.

I used to order Ipsy a long time ago. They always send me spam emails. I clicked on one of the emails today and it instantly charged me for a new membership. The delivery address is to my old house and the card it charged became over drafted. They use extremely manipulative UI and purposefully try to trick people into purchasing their product. Even when I went through their chat bot to request a refund, they kept switching the chat button with a button that said nevermind so I kept accidentally cancelling my request like 5 times. Disgusting company, who's developers obviously have no morals.

You cannot cancel, so please save yourself the hassle and just don't sign up. The cancellation instructions are BS there's just no way to get out.

I have the most expensive box subscription and for the past 3 months haven't received all the products I'm paying for. DO NOT SUBSCRIBE to Ipsy.

I've tried cancelling this for a YEAR. I've had to change my banking account 3x and file chargebacks. The site does not give you an option to cancel forever, they only will let you cancel for 3 months and I've been informed by the bank that they subscribe to a list they get from Visa/Mastercard that will update your NEW information so they can keep charging you. Not only that, they don't even send the PRODUCT out once they've gotten your new bank info by stealth. THEY ARE PREDATORY AND NEED TO BE PROSECUTED.

It has been over a month, and I still not have received my first Ipsy order. Since then, I have canceled my membership. Members are unable to speak with an actual person. It is not an option. You have to respond to a robo chat online, and it does not understand and questions you ask. It says it learns and is still learning? Whatever that means. There is no number to call. And once you cancel, you are unable to delete your credit card information in your account profile. I was able to track my order, and as of rt now it is somewhere in Texas (I live in Idaho) and is being handled by DSL. If I get charged in the future after canceling, I will report them to the BBB. And if I do not receive my package that I have already paid for? I will report them to the BBB. Awful company all around. Stay away

I've had Ipsy for years! I used to love it! You get amazing products for an amazing deal! But recently, I don't know what's been going on. The last couple of months they take forever to ship out my bag. Then when my bag actually gets here half of the stuff is missing because they took so long to actually pack it. When you contact them telling them that something is missing they literally just tell you we're sending some thing else out. You don't get to pick or anything. It's completely pointless, if they're going to send me whatever they want instead of the things that I actually want. I'm waiting to receive my bag and if there's more than one thing missing I'm canceling it at this point. It's not worth it anymore. It's the 18 and my bag is not even shipped.