ipsyReviews 804

I have been getting the Ipsy Glam Bag every month since Nov. 2017. A few months ago I also started getting the Glam Bag Plus. Starting this month (Oct. 2019) it is IMPOSSIBLE to reach them when I have an issue, which lately is every month... my most recent issue is that 7 of my 10 reviews of my Oct products disappeared as soon as I wrote them then submitted them to Ipsy. The whole point of these sub boxes/bags is to try new products (from high end to low end) AND THEN REVIEW THEM. They're also supposed to be using those reviews to help taylor products to MY TASTES/PREFERENCES. So they started charging more money this month, but made sure no reviews of the products post... shady! If I have anymore issues I will be cancelling and trying Sephora Play or Birchbox... which is a shame because for the most part I did like Ipsy. Sure there are products sent that aren't to my liking but that's when my Daughter & I would trade etc... But they've laxed on service & made it impossible to contact them.

I wanted to try Ipsy to see if it was worth it so I paid for a years worth and wasn't aware when the year was up I was going to be charged another year. I wasn't given a heads up or anything. When looking over my bank statement I seen I was charge I canceled my membership and emailed ipsy. I was told I would receive the refund after receiving the refund I was soon charged again and they tried telling me they can't see on their end where I was charged even after sending this. So I'm out of the money and makeup.

I can not believe Ipsy. The ultimate box was suppised to be the next best thing. It was a total rip off nightmare. I am furious! I was supposed to receive 8 FULL SIZE PRODUCTS AND 4 DELUXE SIZED PRODUCTS. ENDED UP GETTING DUPED AND RECIEVED 4 SAMPLE SIZE AND ONLY A FEW FULL SIZE ITEMS. THE PRODUXTS WERENT EVEN GOOD. THEY WERE CHEAP AND POINTLESS. THE GLAM BAG PLUS BOX WAS BETTER AT HALF THE PRICE
IM IN THE PROCESS OF STARTING A CLAIM! NO JOKE... THE ONLY WAY THAT WONT HAPPEN IS IF THEY FIX IT WOTH A REFUND OR SOMETHING EQUAL TO THAT! THIS IS WRONG! PEOPLE, WE NEED TO DO SOMETHING ABOUT THIS. ITS NOT OK!

Ipsy cancellation a nightmare!
Rant here I have been getting Ipsy beauty subscription for over 2yrs I've tried canceling several times with no progress. Customer service # not working supposed to send email to cancel never recieved one in the last 2 times I've put in for cancelation. So I called my banks claims department & Better Business Bureau... horrible service when trying to cancel but easy as pie to join. So sad companies do this just to get your money. But I got your number & I'm not sitting around quietly while you take my money on a subscription I can no longer use or afford!

I started out with glam bag But wanted more so I upgraded to glam bag plus. That was not so badd so I thought the glam bag ultimate would be absolutely wonderful! Boy was I wrong... They said you had a choice of one product So I chose Murad Exfoliating cleanser. Instead I got Farmacy green clean melt away cleansing balm. There is a huge difference between the 2 pricewise and effect. Half of what they sent me for $50 were samples Instead of The larger size. And all of their was cheap crap. They sent me absolutely none of the add ons that I had ordered and spent 66 more dollars on. This is total bait and switch! I am furious! Does anyone know a good lawyer?

I love Ipsy's bags. And about 80% of what I receive! BUT... recently, I had an issue that has turned me against Ipsy. For the month of October, they took $ from an account they didn't have permission to use. Nor, have they returned the money after I emailed them. Their "reply" instructed me to send them "proof" which was a screen shot of my bank with their transaction showing they took $12. (not $10) as a result my account was overdrawn as it was just before my payday. Not only that, my bank charged me overdraft fee of $35. So, I just paid $47, for something I should have paid $10 for! They haven't responded to my email and the proof I provided them, of their error. This was 4 days ago. They say that they will respond between 24-48 hrs. This company is ran fully online. They do NOT have any people you can talk to. No phone number to resolve issues. So unprofessional! I should have done my research before joining. Would not recommend them, due to these issues I will be switching to Play, by Sephora!

I do like the the little samples! Mostly the eyeshadow! The liquid eyeliner isn't so good. It would give me maybe 10 uses. The highlighter doesn't really pop. But, every month I was getting the same type of make up even when I changed my acct preference. So I wanted to cancel. I couldn't find the cancellation option. So I went with the skip a month. I got one month skipped. For some reason my account was changed back to monthly and I was up-charged. After that I went to find contact info. I wanted to speak to a representative. That's not a option! Why? At this point I'm irritated! I can't cancel and I can't speak to anyone. And to contact it's all social media pages. Call me old fashion but I want to speak to someone. Not hit up their social media page. Anyways, point is I felt trapped in my subscription. It's not easy to cancel. I loved this company and spread love on my social media pages the first few months subscribing. But I tried asking for different types of make ups and that was ignored so I'm sorry but you lost me as buyer. Please help me cancel being I still can't find it. Thanks.

I started with Glambag 3 years ago. During that time, they REALLY upped their game- almost all luxury deluxe samples, only for $10. Loved the little bags, have my entire collection of them. I'm currently using glambagplus where I get 5 full sized products, all high end. Each glambagplus has easily been $150 in products, for $25/month. Now I've upgraded to Glambag Ultimate- 8 full size products (1 of my own choice, natch), plus 5 deluxe samples. I'll be getting my first Ultimaye box in October, and I'm super excited! We're talking Huda Beauty, Tarte, Ciate, Nomad, Sunday Riley, etc. Plus the little beauty quiz let's me personalize my order- I like to get things I might not normally buy for myself- with Ipsy I've gotten to discover a lot of great products. I cannot rave more, I LOVE IPSY

I can't actually review on product or service as I have never received either. I have been a member for about 6 months and not one drop of product has ever come through, don't even get tracking numbers to pretend I'm getting something. They still get my money every month though. This has got to be a complete scam and the website is a joke. I am so angry at this joke of a company. I hope they read this because I no longer have anything better to do then get my money back and make sure everyone knows this business is not legit. I got a new short blond hairdo and renamed myself Karen, it's go time!

I used to be an Ipsy subscriber when I lived in the US for a short period of time but switched to Allure Beauty Box. Now I moved to Canada and discovered that Ipsy is the only thing of that kind is delivered to Canada. Here my adventure started. I subscribed in the beginning of July and got an email that I'm gonna receive my first glam bag in the middle of August. Ok, long wait but fine. When the time came, I didn't received anything. The delivery status on Canada post was delivered' but when I went through FAQ on the website it said that for some reason they mark delivered before the actual delivery so I should wait 24 hours. After 24 hours I contacted customer service and after another couple of days of texting back and forth I got an email that my accommodation package is on the way. It was on August 22th. Today is September 3rd and according to the tracking info that parcel still in North Carolina. What the heck?! I contacted customer service again and they told me to wait til sept 6th. So here I am, already been charged for the next month and still have nothing. If it's gonna happen every month, screw it.

I subscribed in 2019, as I couldn't find another online customizable cosmetic service. Ipsy responded with an email order confirmation and a promise that I would receive 4-6 products each month, based on my color preferences. Well, what I received in the first 2 shipments they sent me were cheap. 05 - 1oz. SAMPLE sizes. Not the full-sized products they had advertised on social media. Also, my sample lipstick was Red, when I had specified Brown on my profile. And the marketing emails designed to entice you to purchase future makeup collections for the alleged $12, are click-bait that open to individually priced products costing over $30.