ipsyReviews 804

I subscribed to Ipsy beginning in September 2019. Three things I rated as being the least interested inmascara, makeup brushes, and bronzersseem to arrive every single month. I also get a constant stream of highlighter powders, which also had a lower selection rating. I have only received one hair product in 6 months, and actually loved that one. What I indicated as wanting the most were eyeshadow and lipstick samples, areas I have the most trouble with. I have only ever received 2 eyeshadow samples. The rest, I have gotten via monthly $3 add-on opportunities, and that's fine. It seems to be the only way I can actually get eyeshadow samples from them! The best makeup samples are the lipsticks, and that's why I have given them a 3 star rating instead of lower. I have the most trouble with lipsticks and have been happy with those samples. All facial products and hand lotion samples have been average at best. I have only found 3 products that I really loved in 6 months / 30 samples received. I just cancelled Ipsy and subscribed to Sephora yesterday.

I love getting my bag every month. My skin has never looked better getting to try all these great products. My biggest complaint is I thought the end of tear mystery bag would be fun. Well it wasn't. 3 of the 5 things in it are items I just got over last couple months and reviewed that I did not like. So now I have items in double and I hate them. They should make sure that they either send an item you may not have tried or atleast items you liked. I am very very unhappy with this bag. So the monthly bags are fun and mostly picked with what you may like but the "favorites of 2019" as an example sucks. Hated 4 out of the 5 things, only 1 thing is something I need to try. I hope that tiny jar of moisturizer is worth the extra $14 I spend on what will be garbage because I hated it the first time.

Ipsy used to be my favorite makeup sub box. Now, they are throwing in unknown brands and including items like cheap children's lip balm and so called $200 items that have genetic ingredients compared to their real brand name counterpart. I guess it's legal for a company to knock off their own brand, but then they really shouldn't be pricing it the same as the original product! Plus, they are not upfront about these knocked off products, you have to do the research yourself. Also, they are including items such as an unknown brand of menstrual moisturizer... not for everyone! If you like repeats of Huda palettes and unknown brands, you might like paying $25 - $50 a month for this, otherwise try another sub box!

So for those having trouble with cancellation go to membership page and at the bottom in VERY small letters is cancel. You have to keep going for the small words. It will ask you for 2 reasons but the large icon is to keep membership. Go under that and cancel. They will send you an email. Then go into email and push cancel again.

Now my package was super late, holiday season so ok i get it. Then the brush was nice, highlighter ok, the Tarte was way smaller than I thought it would be, and I dont like the lotion. And sadly my bags zipper isnt working:/
I honestly get more free when I buy from Ulta. I just got way more for a purchase of 20.00 than this hassle, and the products are way bigger.
For my birthday Ulta and Safora gave me a Tarte tha was at least twice this size.
I just dont think its worth the money. Im gonna always go buy make up from the other stores, might as well just get what I want and get their free gifts, that arent broken.

My first bag arrived two to three days after shipping confirmation, that was October. My November bag was "delayed in transit" in Massachusetts, figured an honest mistake. Then it never came. They re-sent the items, except my add ons weren't available, fine. It took me weeks of emailing to get a nonautomated response, by the way. Yet here we are 2.5 weeks after they said they shipped it and I get the SAME email from "dhl" that its delayed in transit in the SAME town in Massachusetts. Went to the real DHL site and entered the tracking number, it registers as invalid. They will impress you with the first shipment then screw you over without a care. Asked for a refund multiple times now, going to berate them with emails until they get a human who speaks English to read my emails and respond. I say that only because their shipping information says the packages originate in North Carolina, they don't. DHL is an international shipping company, so originating in NC means that's where the packages are flown into.

I have been trying to cancel my membership for some time now. I have gotten absolutely no where with this company. Sure they describe "How to Cancel Membership", but it does not work. All you end up doing is going in circles. Nothing but spinning your wheels. When I have written to them, I have been completely ignored! I have heard nothing back from them regarding my complaint about not being able to cancel my membership, but they are all over sending me emails telling me that they have shipped another bag which I do not want! I have had it and that is why I am hear trying to save others from this stupid waste of time, and all the aggravation! Do not order this stuff. The samples are small, and totally not worth what they charge!

Taking forever to reply. It only took me minutes to ask for a cancellation order, but they charged me right away in about less than a minute but they respond will take them almost half a day or maybe more. How can you ask for cancellation if they wont have a time to explain why the add ons went thru which i didn't intentionally want to purchase it! Yes! Im cancelling my membership! That's it! Bad COSTUMER SERVICE! Gave me a hard time, they didn't have any direct contact number!

OCT I received a glam bag and a glam bag plus. November I paid for both again but didn't get my Glam bag. I did get the glam bag plus. The tracking number are the same but the bag I got says it a a Glam bag plus. I really like what I got. It is really hard to get ahold of them. I called twice bug got a recording of the phone is not working. What's up with this. Paid for two bags and only got one. Very unhappy. If I don't get a response I am canceling my order.

Update: I found an email *******@IPSY.com address and got an automatic reply that they'll get back to me in 24 hours. I hope this email address works, if it does I'll give another update. I've been a loyal Ipsy Glam Bag customer for years and have loved most of their products. However, I recently realized that I have a whole box full of Ipsy stuff I haven't used yet, so I cancelled my subscription. After a couple of months, I decided to reactivate my account and I cannot sign up for the $12 Glam Bag anymore. Their options are the new Glam Bag Plus for $25/month and another one that's even more expensive. I (stupidly) signed up for the Glam Bag Plus, which I really didn't want, thinking that would open the way for me to switch back to the Glam Bag. Nope. Didn't happen. I'm now stuck in the Glam Bag Plus membership and there is NO WAY to opt out or cancel your membership. The have FAQs and you can supposedly email Ipsy but there's no email address that's valid and the phone number I found online for them is out of service *******526). I have no possible way to cancel or even suspend my account, and there's no way to contact a customer service representative. I don't want the upcoming Glam Bag Plus but it looks like I'm not going to have a choice. At this point I don't want Ipsy at all! WTF happened to them?