ipsyReviews 804

I was paying for the glam bag plus (so $25 a month). I wasn't super happy with anything that came in the bag and did not think it was worth $25. So I canceled my subscription. However, I have just been notified that I will be getting a June bag. For some reason, my card info is still on there and I have no way of removing it. I have lost my job due to the pandemic and decided my money would be better used elsewhere (like groceries). I also am unable to call customer service for immediate help because Ipsy doesn't have that option. I have already been charged for the June bag despite the fact that I did cancel a month ago. I will be contacting my bank to block future charges from this company. So incredibly annoyed over this entire situation.

I have no real issues with this site and their products. I just don't know if the products justify the price though. Some of the items are just so-so for the price. My neighbor ended up subscribing and checked off different choices than I had for my Ipsy bag. So when the bag came in a couple of months ago, we both did an "unveiling" together to see what we got and to swap, if inclined. Although her choices on her profile were very different than mine (she opted for more skin preserving and maintenance for older skin items), We almost had identical bags and that seemed to be the trend for the next several months. On average, it appeared that her bag would have up to two different items than mine, and they weren't necessarily in line with aging skin. I think that the profile quiz is more of an exercise and not so much an effort to tailor items to individual needs. I will continue for a bit longer, but because of the COVID finance issues, I will probably cancel that subscription as well.

I just received my May bag and was disappointed. I have been a member for going on 3 years and was getting fairly decent bags. This last one was not good. Very disappointed in the 4 things I received, when the site says we were getting 5 items. And, I wasn't at all happy with the items. I do enjoy shadows, blushes, lipsticks, etc. However, I have asked not to receive anything with a glitter effect and I continue to get eye shadows and highlighters with the glitter effect. I've been looking forward to receiving the mascaras as that was my favorite item and what I noted I truly wanted; however, haven't received any mascara for a LONG time.

I have had many bags not arrive and each time I reached out to costumer service and they either did nothing and I lost my money or they send they would resend it and never did. Some of the products were the same as stuff u could get for free. Also when you try to cancel it you're only able to pause it so after one to three months you start getting charged again and can not permanently cancel. Overall it is awful and not a simple subscription service to try.

I've only been subscribed to IPSY for a month and I'm already so done with them. My first bag suddenly disappeared from the app so I had to send them an e-mail to ask where my bag was. Fortunately they replied right away and sent me a tracking number. I was able to receive this order yesterday.

But I have two other orders that I still have NOT received because of "insufficient address" which makes absolutely no sense as they were able to send me my glam bag. I e-mailed customer service about this and they told me that the apartment number was missing from my address. Again, this makes no sense as I was able to receive a package from them in my mailbox (which has my apartment number on it). I told them my address was complete but their representative insisted that they "verified" my address and that it did not have my apartment number. So at this point they're just trying to place the blame on me. Not only that, they're making me contact the carrier myself. I tried contacting the carrier and they told me to contact IPSY. So who's gonna help me? I still have two orders pending from them plus the glam bag for this month. I'm asking for a refund for the two orders because I don't want to give them my money after all the stress they put me through but they haven't responded. I tried to get my bag for the month cancelled as well but they don't do refunds. I think it says a lot about them that they don't do refunds. All in all they are just very inefficient and have AWFUL customer service. Insisting I didn't put the correct address, really? Just admit you're wrong and give me a refund. See photos for reference. FedEx - the one I received. DHL - the one with "insufficient address". Email - customer service not being helpful at all and just insisting that my address is incomplete.

I was very excited to join Ipsy because a good friend recommended it. I upgraded to Glam Blag Plus and even purchased an added value product of Ciate mascara. However, when I went to use it this morning, it was dried out and unusable.The Shaina B eyeshadows were nothing but dust when applied. The cosmetic bag was so cheaply made that I've relegated it to a coin purse for my laundry trips. The Context nail polish is not even full size. Quite frankly, I'm not sure if I even want to use the facial masks. My gut tells me that the owners just buy cosmetics in bulk from China and attempt to package them nicely. I cancelled my membership today and I will make sure that they do not continue to charge me. Bottom line is that there are better kits out there; skip Ipsy.

First of all I spent a lot of time filling out my beauty profile. I also paid extra for an $18 add on. I got an email telling me the items in my bag, none of which really matched my profile. They just threw a bunch of nonsense items together. Now, two months later, I have been emailing their customer support back and forth for about two weeks because I never got the bag. They charged me early for the next months bag before I could even get the first one and decide if it was even worth it and whether I liked it or not. Now, they're telling me the reason it wasn't sent was because the address I gave them was incorrect, and that's why it wasn't delivered properly. This is a huge load of BS. The address I entered is correct and has never been changed. The shipping tracking just says label created, so it was never even shipped to begin with. They keep coming up with horrible excuses and won't give me my money back despite no bag. I am a first timer and they don't even care. I will NEVER subscribe to this scam again. I will continue to warn everyone that this company is a rip off scam and to not waste a second on it.

I have been a member since July 2019 I paid for two different bags and ultimate glam bag and a glam bag plus I was charged and can prove it through my bank account and my statement I received the glam bag plus after several months and then was told I would receive a refund for the ultimate glam bag which I said I could not because the account was closed and wanted alternative resolutions whether a different bag merchandise credit or a check. They basically told me there was nothing they could do about my ultimate bag and my $53And that I'm not a current member anymore because I have an updated my payment why would I update my payment when I still haven't received the merchandise I purchased in January? After more than several emails this issue still has not been resolved I'm very unsatisfied and disappointed with this company, and they basically said oh well! Really?

I ordered an ipsy package back in mid January 2020 and it was supposed to be here by February 10-29 2020. I paid with my credit card that had about $20.00 on it, after i purchased my ipsy package i had about $5.00 left on that same card, and they are trying to say my card was invalid and they could not get any money or anything out of my card and they are trying to charge me again. Now they are refusing to give me my money back.

Hello anyone currently subscribed to IPSY or thinking about starting a membership, do NOT do it. IPSY has taken over 100$ out of my account for the past four months and I have not received a single package! This is ridiculous. I have spoken to 4 different people about same problem and not a single person has gotten back to themselves. They refuse to give me my money back! If I had known this would happen, IPSY would have never gotten my business. I hope everyone reading this does not begin a membership. They do not care about their customers.