ipsyReviews 804

Sense the beginning it was just a series of unfortunate events. I subscribe and awaited my first bag, NEVER CAME! They told me to wait due to Covid... 3WEEEKS later still nothing! I updated my shipping information in the time span they recommend to update them in time. They had well over a month after I updated it and they still end up sending my "replacement bag" to the wrong address! I lost $25 to Ipsy and never got any bag. They are so unprofessional and unorganized.

I wanted to buy an Ipsy curated skin care box but had to become a glam bag member first. I signed up and ordered both items September 10th. I got the curated box at the end of September and loved it. Today Is October 9th and IM STILL WAITING on my welcome bag. Ipsy uses DHL to ship so your order will go to 2-5 different cities distribution centers before it comes to your local USPS. For whatever reason my glam bag went to Dallas, Houston, Fort Worth to Austin (where I live) the BACK to Fort Worth. I'm the October bag will ship out before I ever get my September bag and I'm not okay with that and 1 month shipment times. I'm canceling my membership.

BUYER BEWARE! If I could give zero stars I would! This company has become a joke. I'm going on FOUR MONTHS trying to resolve issues with my June bag and still working on solving an issue with my July bag! Customer service is slow to respond (I've had to routinely wait several days to over a week to get a response) and just send one templated response after another. All they want to do is give you points that are no good unless you continue your membership (and even then the bonus products "sell out" immediately). They basically refuse to solve the actual issues. No one takes ownership to help you and your "case" is passed from one rep to another, even after requesting to speak to a manger, so no one knows what is going on. You basically run on a hamster wheel going nowhere email after email. No one at the company seems to care about their customers or retaining business. They are quick to charge you for your bag but don't ship in a timely fashion (if at all!), noting they can ship at any time during the month. Basically, they will charge you on the 1st and not ship your bag till the 30th and that's okay by them.

Further, products are getting smaller and smaller and seems like products and brands have become extremely limited and repetitive over the last year or so. Clearly they want to push people to their more expensive subscriptions. Their warehouse has also gotten sloppy lately. My last three bags have had at least one wrong or missing item. My products used to come neatly packed in the zipped bag however lately they are loose in the mailer like they were just thrown in. Some items are even open as if they have been used prior to shipping - very concerning for make-up/skincare! The bags have also become completely redundant. They used to be unique (different sizes, shapes, types, material, etc.) but now it's basically the same bag every month, just a different color or pattern.

Based on what I've read on social media, it looks like my issues and concerns are common occurrences. There are a lot of companies offering this type of service. I would HIGHLY suggest doing your research before giving this company your money and would highly discourage a yearly membership as you are then locked in with no recourse.

My august bag shipped on the 16th. Its September 2nd and still havent received it. This happens way too often. I had 13 items total because I always purchase lots of add-ons... none of those arrived either. I turned in points for an eyeshadow pallette, that hasn't arrived. I ordered extra items from their shop and those just showed up today before the subscription bag (really?) I'm probably going to just begin skipping bags just to give myself a break from these annoyances and if this happens again I will cancel. There are other subscriptions out there that I'm sure would appreciate my money.

Never received my bag. The only way to contact customer service is by email and they don't respond for 5 days, then they're emails are disorganized. They say they can't fins my account. I have to prove everything. It took more than 20 days for them to take action (after the time the sight says you have to wait to contact them if you don't get your bag), after repeated attempts to correspond with them; I send over 12 emails. They said they would send another bag. Another 15 days after they made that claim and still no email to say that this replacement bag has even shipped. What the heck! So now it has been months since I paid for the bag. So annoying and frustrating!

Normally I would give ipsy 5 stars. I love their products and it's always worth way more than I pay but their customer service sucks. I haven't received my bag from them this month and I've reached out to them multiple times and they have absolutely refused to do anything about it. I'm pissed that they just dismiss my complaints. There is no phone number to call them, just email, and it's clear they don't want to help. If I have even one more issue with them, they will lose my business which sucks because their products are good. But I won't support a business that dismisses their customers.

Ipsy started either not shipping or losing my packages. A couple of orders they lost they refunded. My last order never came they know it didn't they can track packages. They gave a partial refund! A partial refund for an order they know I didn't receive! I contacted them one of their employees replied with and I quote ( just saying) the term is basically being a smart mouth. Their customer service is terrible. They seem to think one customer doesn't matter. I loved my boxes I spent over 500$ a month with them. Be careful with ipsy!

I loved Ipsy when I first got it a year ago, but as they gain popularity and grow in size it's gets worse and worse. They no longer pay any attention to my beauty preferences. I find myself receiving the same products every month. I would not recommend Ipsy if you are looking to try fun new products.

My first IPSY glam bag didn't seem to take very long to arrive (I ordered it on May 24th and it arrived yesterday, 06/18/20), and it had the full-sized eyeshadow kit as they promised, and five other little makeup and skincare items. All were high-quality items, and if one of the trial-sized items is a lip balm or one eyeshadow, it will end up being a full-sized anyway, because they are already small items to begin with. The colors and ratios I specified in the quizzes meant to customize my items seemed to work! So I give it five out of five stars because IPSY came through on their promises. If it changes, I'll update this rating, but for now they seem legit and quality.

Ipsy is quick and sure to take your money on the first of the month then every single month they claim they ship your package and hit the ship button usually by the middle or the end of the month and that package never arrives and it happens every single month. When writing to customer service if they even bother to respond at all they give you the same lies over and over stating the package was shipped & don't worry about it it'll get there even though it's usually 15-20 days since it says it was shipped. When you then again right to customer service complaining that you never got the package then they admit they never shipped it and then conveniently every product is sold out. Save yourself a lot of stress and money and waste of time because they are worthless and a complete scam