IonosReviews 181

Basically they let you sign up on this cheap deal. Then when you log in on the control panel you will be surprised! You wont be able to get an ftp account or upload any file to the website until you choose another package!

If the deal is too good just dont do it. Back to the big hosting guys.

They stole from my credit card and managed to LOSE not one, but two ecommerce sites - they failed (or didn't bother) to find the back-ups and they were lost forever.

Email addresses were hacked and used by spammers and I was blamed for issues of security!

They are well known for charging your credit card for 'services' you haven't ordered.

Note that I have had websites hosted by at least four other companies and no major problems.

This company gets a high score on the very dodgy 'review' site Trustpilot, because businesses who pay get easier access to removal of negative reviews, but please AVOID this company and don't be fooled by fake review sites either.

Response time - 36 hrs, I am not sure if they are not fake, but they asked me for ID for my hosting purchase, no-one in this world ask for documents for shared hosting, I cancelled the order immediately and bought it from Bluehost, and not to mention no documents required there.

I've used 1and1 for the last several years and have not encountered any major problems except for a service outage that lasted several days a few years ago.
On the downside, their tech support appears to be outsourced to India. Some of the techies are impossible to understand and some are quite stupid. On the other hand, I haven't needed much in the way of tech support due to the problem-free nature of their service.
My sites are relatively low traffic, so I don't know how 1and1 is for sites with heavy traffic.
All in all and knowing what I do now, I probably would use a different service if I were just starting out but, as things are going OK now, I'm not likely to switch.

Same old story as everyone else is reporting. You try to let the domains expire and they charge you anyway, and then send the bill to a collection agency. One additional thing I noticed is that they KEEP your original registration (as evidenced by the start date) and keep renewing it, but then substitute their own contact info in the domain records. This effectively "hijacks" the domain names and they never get released for renewal elsewhere. They have done this 2 years running for a whole batch of names I wanted to let go of. Customer service is horrible with long waits and many pass-offs. AVOID 1&1, THEY HAVE NOTHING GOOD TO OFFER, EXCEPT TEASER RATES!

BEWARE! 1AND1 IS A MEGA SCAM. Anybody who gives them more than 1 star is hired by them to write good reviews. They tempt people with the low prices. If you don't want to renew their service, the horror begins. First of all there is no option to cancel automatic renewal, so the only way to cancel it is to disable the credit card so they wouldn't charge it. After you do it, they renew the service for you and harass you to pay them for it through the vindication company. The debt grows year by year. Your credit score goes down. You can do nothing because they delete your account in the meantime and then they say, that they can't help you because you have to do it yourself by changing options in your account. See the paradox? If you don't believe read about their scam on other websites.

I have used 1and 1 for over 6 years. I am now to the point I will only buy domains when they are $0.99 or I will ask someone to shoot me. Do not buy anything that you have to talk to a sales person or is not cast in stone in your account. The accounting department and the management will have a field day with you. You will spend hours to resolve issues like why are you invoicing me for an a domain that you have acknowledged is cancelled. They just don't understand the concept that the customer might know what they are talking about and try to help the customer first to get what they want and not just help themselves to get what they want. 1and1 rank on the bottom of my list to buy from. The $0.99 domains for one year help ease the pain of working with them.

BAD BUSINESS DO NOT USE - This company thinks its ok to have had issues for over a week with over 130 domains i have registered and hosted through them, that I am now going out of business. They don't see a problem, and I have called over 75 times in 1 week trying to get answers and get things fixed, but they just hang up on you and don't care. NEVER USE THIS COMPANY EVER! If you are with them now, MOVE YOUR ITEMS, this happened after 5 years of loyal service with them. 5 years!