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Invicta Stores

4.3

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Invicta Stores Reviews Summary

The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

value
53
quality
47
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32,192 reviews

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Chinweike O.
0 reviews
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I received my order and I love my watch
January 3, 2020

I received my order and I love my watch

Date of experience: January 3, 2020
Anthony A.
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I was told that I would notified in 4-5 days I order the watch on December 20th. I was never contacted and when I attempted to call I was on hold for over an hour. I received emails that where vague and really had no pertinent information. I was told by the person I spoke that I would receive an email confirmation last Friday here it is a week later and still no delivery confirmation. Very disappointed.

Date of experience: January 3, 2020
Althea B.
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I did not receive notification of my delivery until after the delivery.

Date of experience: January 3, 2020
Jonte B.
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I have not received my second order I placed on December 20,2019 I hope I receive my order soon.

Date of experience: January 3, 2020
Wanda C.
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Great service and received watch quick
January 3, 2020

Great service and received watch quick

Date of experience: January 3, 2020
Adda G.
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First time ordering from Invicta easy checkout thanks!

Date of experience: January 3, 2020
Vitor C.
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Chegou depois do dia 25,era um presente de natal pague uma entrega mais rápida mais chegou no dia 27,não consigo mudar a data do relojo também. Falo português pls

Date of experience: January 3, 2020
Melvin H.
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Good and fast payment method
January 3, 2020

Good and fast payment method.

Date of experience: January 3, 2020
Marcellus W.
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Wish the 2 for 4 applied to online orders as well.

Date of experience: January 3, 2020
francisco d.
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Excelente producto y servicio
January 3, 2020

Excelente producto y servicio

Date of experience: January 3, 2020
Teresa C.
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I made 3 orders
January 3, 2020

I made 3 orders. 2 of which I paid the $29.99 for 2 day shipping. It took over 3 weeks for the items to reach me. I want those two $29.99 shipping charges refunded to my account. That is the least you can do. And I need someone to contact me because I will be returning a few of the watches, since they arrived so late, I had to buy other things for Christmas presents.

Date of experience: January 3, 2020
Dennis B.
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Paid $20.00 extra for 2 day delivery on Thursday 12-19-19, received the watch on 12-24-19,5 days later. Have tried to contact Invicta and Shop HQ on their website with no response. Having purchased several watches from Invicta I thought I would get a reply.

Date of experience: January 3, 2020
Anthony M.
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I gave 5 stars for price as it was a good price
January 3, 2020

I gave 5 stars for price as it was a good price. Unfortunately, I never received the watch. It's been almost 3 weeks and the order still has not been filled. This was suppose to be a Christmas gift what a joke. I buy alot of watches from invictastores. Would hope the service would be better. Sad.

Date of experience: January 3, 2020
Maryland
1 review
0 helpful votes
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WORST CUSTOMER SERVICE
January 3, 2020

I ordered a watch on December 17th, most retailers have their workers work overtime because of the holidays, not Invicta, they give their employees the holidays off. I never got my watch for christmas. I called 5 different times and emailed them 3 times, no one answered, at one point they had me on hold for over 3 hrs. That's ridiculous, I WILL NEVER order another one again. I wish I could give a minut one star rating.

Date of experience: January 3, 2020
Gustavo F.
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Product is outstanding
January 3, 2020

Product is outstanding. Delivery time was slow in my opinion

Date of experience: January 3, 2020
shameka w.
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I found what I needed and the size and price was great!

Date of experience: January 3, 2020
James P.
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Very prompt and professional service
January 3, 2020

Very prompt and professional service

Date of experience: January 3, 2020
Regino Q.
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Awesome, quick efficient!
January 3, 2020

Awesome, quick efficient! No time wasted

Date of experience: January 3, 2020
Lynette C.
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Very easy
January 3, 2020

Very easy

Date of experience: January 2, 2020
Fantasia J.
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Great customer service and look forward to future orders in the future. It arrived in a timely fashion and I had no issues. Definitely gained a customer for life.

Date of experience: January 2, 2020

From the business

Invicta Stores is the best place to shop Invicta watches online. We carry an extensive line of invicta watches for men and women including exclusives only sold here.


invictastores.com0
Hollywood, FL, United States
+46
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