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Invicta Stores Reviews Summary
The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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My son did the shopping I just handled the payment part
The delivery time was long and I never received a confirmation email regarding my purchase. But I did finally receive it after two weeks and I'm satisfied with the product.
Customer Service is so poor that I would give it 0 stars if I could. Gave up on phone after being on hold for over an hour. Why have a contact us button on the web site when you don't even return emails. Read other reviews on the internet and you will see other customers feel the same way.
After ordering and receiving order confirmation so.e of the items were cancelled just so they increase the price on the. #SHADY
Great watch at a good price. Glad invicta came out with an NFL watch. Keep up the good work Thanks!
As Tony would say!
They're Great!
The product is excellent and as described. Shipping from Invicta.com was very slow IMO and when I contacted there help link on the website multiple times to ask for communication on shipping dates and status of my order I never received a response. So lesson learned from my experience is the product is great but if I order another one I would have to find it on Amazon or another avenue with faster shipping times as I don't have a local Invicta store near me.
Best service overall.
Shipping took three weeks,but when it shipped it was expedited.
Great product, and best quality so far.
It took a little long but it was worth the wait
I took them 11 days to give the package to DHL, and it would've taken more time if I hadn't called them, when I called Invicta they finally sent me the tracking order after 11 days of placing the order. Atleast DHL just took 1 day and a 1/2 to deliver the order. DHL even called me when the package arrived. The only problem I see with shopping on this site its the support, they take too long to answer emails and calls, and they sure are quick to take your money when you place an order, but they like to take their time when it comes to giving it to DHL. But DHL's service was pretty good, delivered really fast and called me when the package arrived. Still, I don't think I'll be buying from this site any other time.
Love buying in invicta
Order took 2 weeks to deliver, emailed twice with no response finally called and waited 20min on hold. Nice lady finally said it just shipped that very day. Item arrived and is very nice however not exactly like the picture, price and quality is good however!
Great surpass my expectations.
Took about 4 weeks to receive the watch. When I texted about the watch they responded quickly.
Invicta makes everything simple top quilty watch great buy will be back for more
I was really excited to receive this watch for my boyfriends Christmas present. Unfortunately, it came damaged with no time to exchange the watch. It was our first Christmas together and the watch came with a broken link so i felt horrible giving him a gift that was broken. He has many other invicta watches and all have come in great condition but this one.
Shopping on the website was easy. No gift options were available when purchasing a qatch. Calling into customer service where the wait time was over an hour was horrible. Waiting 2 weeks plus to receive my watch was a long time.
I love my invicta watch
It took a long time to ship. I guess because of the holidays. When I called customer service I was on hold for an hour and 19 minutes to be told my item will ship out sometime the following week, even though it was pass five business days including the holidays. But when the watch did ship shipping took 2 days overall the watch is nice
From the business
Invicta Stores is the best place to shop Invicta watches online. We carry an extensive line of invicta watches for men and women including exclusives only sold here.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members