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Invicta Stores Reviews Summary
The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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The product was good but the she shipping and customer service was not a good experience.
Luv u guys!
Great choices and sales
Good watches at a reasonable price.
I am a Invicta collector and presently have over 60 collectable Invicta watches and have bought over 100 Invicta watches, everyone in my Family circle have one or two invicta watches that I had bought for them, lots of my watches that I had bought have been through Evine and some at the Hollywood store in Florida. When I order the last 5 watches for a gift I pay an extra 29 for 2 day rush deliver, it took over 2 weeks to get them after I complain to PAY-PAL. The customer service at the Hollywood Store is one of the worse, they never pick up the phone and if you leave a message they never answer no matter what, I E-Mail them and still no answer, I had the same problem before that's why I stop buying from you. I hope this issue will solve soon or no one else will buy from you.
The watch I received was broken. The second hand was broken and would not move. Also, the watch bracelet was broken. The bracelet was missing a pin that was required to hold the bracelet together. I purchased the watch as a Birthday gift for my best friend which was May 30th. Now I have no gift for him and, thanks to you, am extremely embarrassed. I called customer service and sent e-mails and was advised to return the broken watch for a new one. I should have received a replacement watch long before now but have not. If you had replaced the broken watch with a new one I should have received it by now and would have had it in time to present it to my friend and saved me this embarrassment. I do not understand what is taking so long unless you are trying to repair the watch instead of doing the right thing and sending me a new watch. Repairing the broken watch makes it a refurbished watch and that is not what I paid for nor is it what I want to give to my best friend. Please expedite a new replacement watch ASAP. Your expeditious handling of this problem is definitely warranted and appreciated. Thank you, Jere Holt
Just got the biggest run around for Invicta. First off I was on hold for 45 mins and they couldn't tell me when my order was going to ship. I placed my order on Monday and paid extra for 2 day shipping. Their web site states up to 4 days to process your order. They just informed me that my order would not be shipping till next week. If I would of know this I would not of placed my order and defiantly not paid for 2 day shipping
I specifically ordered this watch to have for my sons graduation this weekend. Now I need to figure out plan B
I own several Invicta watches but after this I will never buy another
I love invicta great prices and products
Great watches with great prices
3
3
Great merchandise. Delivery slow; but understandable considering circumstances.
Really terrible customer service. I didn't receive my 2nd watch do I emailed and they were less than helpful and after going back and forth a couple of times with no answers and customer service basically daring me to cancel the order a few times while offering no response as to when it might ship. That's literally all I wanted was to know when my order would ship and instead now you lost a customer. Thanks for nothing.
Estoy muy contento
Status was pending for almost two weeks although an order made one day after this order had already shipped and been delivered. Once I contacted customer service this order was immediately shipped.
Very glad I bought this watch off your website pictures do not give this watch justice love it thanks again
Horrible service. Watch was broken when I received it, and it took 4 weeks to arrive.
Order date to delivery date = 3 weeks fro. Florida to Kansas. Very poor. I emailed Invicta customer service 3 times. Response to questions took 3 to 4 days. I should not have to contact you to ask for a status of my order, if delayed I should be contacted by Invicta within 1 week after placing order.
It took to long to get my order, (three)3 weeks and I had to email and give an ultimatum. The order and ahipping should be a little more proficient. People order at a certain time to get their product in a timely manner. I shouldn't have to email to track my order. There wasn't any communication on the delay until I inquired. This isn't good for a company with auch a good product.
My shopping experience was very smooth
From the business
Invicta Stores is the best place to shop Invicta watches online. We carry an extensive line of invicta watches for men and women including exclusives only sold here.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members