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Invicta Stores Reviews Summary
The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Received the item quick
Shipping took longer than I expected, I believe this point could be improved.
I think invicta provides superior line of watches and other company products. The one issue for me is ordering, I understand with the virus issue it has not been easy, but I ordered 4 watches 2 different orders and still have not received item # ******* please look into this and contact me.
Love it
Beautiful watch! Amazing price!
Delivery took over 3 weeks.
I hope that everything come out right with the orders i place with Invicta Stores.I like the watches i buy for their nice design and overall appearance.Thank you.GOD bless!
Easy. Great prices
Delivery time look like it has changed, Thais wasn't my first order and usually i got my deliveries within a week this last one took 2 weeks
Although the shipping time was a little longer than expected, extremely pleased with the watch
Took longer than I expected before I received the product. I emailed for an update and never got one. Other than that the watch is beautiful and my husband was very happy so overall I am satisfied.
All items have met my expectations so far,therefore I'm satisfied with Invicta
The company sent me the wrong watch. I called customer service...
1st phone call - on hold for 35 minutes. Call answered by someone who spoke very little English. Put on hold for 13 minutes. Phone disconnected.
2nd phone call - on hold for 32 minutes. Call answered by someone who spoke very little English. Put on hold for 14 minutes. Phone disconnected.
3rd phone call - on hold for 28 minutes. Call answered by a very nice gal named Jessica. She was able to look into the situation, consult with a supervisor, and called me back within 15 minutes. Jessica was able to identify the problem - that the company sent the wrong watch. She emailed me a return shipping label. Jessica is awesome!
I was pleased with the product. The delivery time was longer than I expected but we are in the middle of a pandemic so I knew the mail would be slow.
Great product and prices. Received it on time.
Not very satisfied whit the delivery...took about 1 month to get here and i was missing 1
Enjoy the product just the order turn around to receive the product could be better.
Processing and shipping is taking a lot longer than normal, but it could be COVID related... love the product, so I keep buying.
A huge fan of the brand since 2008. Jewelry is excellent compliment to watches.
From the business
Invicta Stores is the best place to shop Invicta watches online. We carry an extensive line of invicta watches for men and women including exclusives only sold here.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members