Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Its silver it's timeless it holds the power cosmic... nice time piece it works well and looks nice the only thing that could make this better is Galactus in the background or world.
Everything arrived in a timely manner, undamaged and working fine, without any problems. I also got what I wanted at the lowest prices I've seen anywhere.
Got a matching set for my girl and I. She has never owned a great watch and the one j bought her goes with most of the jewelry she has.
I have to say I really love this beautiful watch! The Abalone dial, the polished stainless steel band is extremely eye catching and makes a fantastic addition to my Invicta watch collection, now at 26. However, my only beef is with how now Invicta is shipping all its watches out to customers in these cheap cardboard boxes with foam centers. They used to sell their watches with these beautiful yellow textured hard shell watch cases, and it was excellent for those who do not have cases to store their watches in, and if you stored watch on your nightstand it still looked very stylish. I would NOT put these shipping containers on my nightstand. Come-on Invicta don't start getting cheap, you are tarnishing your brand.
Quality mechanical watch that keeps good time. I was sick of buying batteries all of the time. It's nice to have at least one watch that when it stops running all I have to do is wind it and it's good for another 30 hours or so. I am no longer without a watch until I can get a jeweler to install the batteries. It also is pretty beefy; the watch has a little bit of weight to it which felt like a quality time piece to me. The genuine leather band is also a real plus. Plastic bands tend to fall apart. So far I am really liking this watch.
Estoy conforme y satisfecho con los relojres que compre. Soy fanatico a esta marca de reloj, ya llevo varios años usando la marca y de verdad que su funcionamiento es bueno.
Nice looking watch. Like the invicta reputation and durability true to description Features are very eye catching
Ordered 3 watches totaling over 200 dollars and after nearly a month haven't received anything. Oh, their "tracking" number says it was delivered but it wasn't. I was home when it was supposedly delivered and got no call or buzz at my door. They can't even tell me what address it was delivered to only tbe city in which I live. Customer service is absolutely no help and keep insisting it was delivered. Even UPS who supposedly delivered it can't help or won't help. They are saying the same thing. It was delivered but also cant tell me the address only the city. It's a joke and extremely annoying. I like Invicta watches and had planned on buying many more but won't. I will not waste another cent on these $#*! clowns
Ordered my watch on line, easy process, and watch was delivered on time, in great package, love the watch, will order again, great service.
I made a purchase 42 days ago and I haven't had a solution to my problem, I don't have the product and I don't have the money back, they sent the order by UPS but the watch never arrived, the only thing they answer me in customer service is that I should wait for an investigation that can last a long time to find out why the watch has not been delivered.
I have ordered thus far about 4 watches now from Invicta and really like them all! The pricing for the quality seems to be a really a great deal! I treated my son to one and he said he loves it!
I have ordered many watches and they are less than helpful when inquiring about shipping delays. Love the watches but if you need it fast and pay for expedited shipping its pointless. The company hides behind their 3-5 day processing and doesn't care if you pay for fast shipping. Their stance is they still have 3-5 business days to process the order before your shipping time comes into play. Very disappointed and annoyed as my watches will not be here in time for Fathers day. There is no point in paying for expedited shipping of any kind with this company
I was so excited when these first came in. They looked awesome online and the first few times I wore them, but after about wearing them 4/5 times I noticed the shorts were fraying and tearing. I was really disappointed because I bought three pairs and now I see them tearing…
Help!
ORDER #IS: *******114
Good afternoon, an error occurred, your intervention is urgently needed. I specify my address when ordering. The wrong address is written; I give you the exact address.
ELIEZERS ROZENBERGS
STR. KULDIGAS 16 APT. 26
JURMALA LV2010
LATVIA
Wash-service complaint works terribly I sent 6 emails to you and it's already 8:00 am not a single reply
TEL.*******050
My wife bought a watch from Invicta for our 15 year anniversary and it is a Star Wars watch and I love it is made with care and dignity and pride you can tell when you open it thank you for the awesome watch customer for life
I have bought Probably 10 orders from this Company and the Customer Service(Mario) continues to get Worse. He is Arrogant, Resistant and a Complete A$$. I took a Screenshot of my order with $0 for Shipping and Low and behold they charged me $6 for an order worth almost $200 and did I mention 10 orders? Refused to Refund my $6 and gave me Runaround and Attitude! I even sent them the Screenshot and they Resisted. My Last order from these Idiots!
Invicta stores is the worst in the business when comes to taking care of customer when there shipper UPS lost my package. I ordered on February 15 it is now March 15 I have not received my package both Invicta and UPS are giving me the run around Invicta tells me to call UPS and UPS tells me to call Invicta. I feel both blaming each this will never get resolved.
So happy with the service of this company, I bought one and now I'm on the second one already. Love the style and service
Ordered a watch from Invicta store 10 days now - no updates and revert on my 100 mails
The shipment still says pending for dispatch
This is the worst company attitude I have seen
Regards
Answer: Seem to be actual Invicta watch, has a warranty and everything
Answer: The same here. No follow up email I told the rep and wanted to know why was that. On hold for one hour and I still feel like my questions weren't answered regarding as to when will I receive my watches. I will never order again.
Invicta Stores is the best place to shop Invicta watches online. We carry an extensive line of invicta watches for men and women including exclusives only sold here.

