Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Invaluable

Invaluable

1.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Invaluable?
grey stargrey stargrey stargrey stargrey star

Invaluable Reviews Summary

Invaluable has a rating of 1.4 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Invaluable most frequently mention auction house, customer service and art legacy. Invaluable ranks 193rd among Art sites.

service
26
value
24
shipping
20
returns
20
quality
23

We monitor reviews for authenticity

Ireland
1 review
7 helpful votes
Follow bob h.
Unfollow bob h.
Share Review
Report Review

Fraud
March 20, 2019

Just avoid...

Here we have Lot 43: VALENTIN ALEKSANDROVICH SEROV OIL/CANVAS V$1,500''
https://www.invaluable.com/auction-lot/valentin-aleksandrovich-serov-oil-canvas-v-1-500-5604c468e9

Reverse image search and you'll find it's actually a reproduction of 'John Singer Sargent's En route pour la pĂȘche (Setting Out to Fish)'
https://www.nga.gov/collection/art-object-page.*******.html

Date of experience: March 20, 2019
Oregon
1 review
18 helpful votes
Follow lauren c.
Unfollow lauren c.
Share Review
Report Review

Fraud
February 23, 2019

I bought a piece of art from Art Legacy via Invaluable and it was completely fake. The company represented the work as authentic and send a certificate of authenticity. Complete fraud. There is no way anyone would glue a lithograph to styrofoam. Complete waste of money. DO NOT BUY FROM INVALUABLE OR ART LEGACY

Date of experience: February 23, 2019
Ohio
1 review
19 helpful votes
Follow Liam P.
Unfollow Liam P.
Share Review
Report Review

Until this site, invaluable, roots out all of the scammers, counterfeiters, and con artists take your business elsewhere like eBay or EBTH.com or even better yet check auctionzip.com and go to a local live auction in your area! Stay away from this trash though!

Date of experience: January 24, 2019
Singapore
1 review
16 helpful votes
Follow Poh Y.
Unfollow Poh Y.
Share Review
Report Review

I made a puchase on invaluable. The art piece delivered was damaged. They told me to courier it back to them and they will refund me both the cost I paid for the artpiece and the return courier. After I did all that, they never replied any of my emails despite multiple follow ups. So unprofessional and almost a scam. Don't buy on this website. Will never recommend it.

Date of experience: December 14, 2018
Colorado
1 review
15 helpful votes
Follow Sally G.
Unfollow Sally G.
Share Review
Report Review

Examples - purchased a silver coin and a gold coin -they ended up being painted led...
He charged me almost $100 for shipping between 3 boxes and the most one was marked was $6.25.

Date of experience: November 2, 2018
New York
1 review
14 helpful votes
Follow Gabriella V.
Unfollow Gabriella V.
Share Review
Report Review

Don't risk your bid!
November 2, 2018

Horrible experience. I registered for an auction, they even confirmed by email I was good to go, but eventually I wasn't as the registration was not really completed and updated only the day after. This resulted in me losing the item I was bidding for, for a sum that I would have paid twice! I'd recommend to not use their service if you do not want to risk losing your bid.

Date of experience: November 2, 2018
Illinois
1 review
11 helpful votes
Follow Randon L.
Unfollow Randon L.
Share Review
Report Review

Counterfeit Memorabilia!
November 2, 2018

I've participated in 3 auctions, unfortunately. In all three, I was extremely disappointed in what I received. The auctions took place over a 3-day period, so by the time I realized that I had been ripped off, it was too late. I bought autographed sports memorabilia - all of which didn't pass professional authentication. Not even close. "Laughably fake," in their words. I received sports cards in poor condition. But poor condition is better than completely, photo-copied, fake reprints of original, valuable cards. What a total scam! And the shipping charges are ridiculous. I've tried to reach the auction houses that ripped me off, and of course they never answer, return calls, or emails. These were Randy's Cabin Auction, and South Florida Estate Sales and Auctions. Please please please avoid this garbage. I can't believe it's even legal... shameful.

Date of experience: November 1, 2018
Austria
1 review
14 helpful votes
Follow Gerhard E.
Unfollow Gerhard E.
Share Review
Report Review

Laterndluhr fake
October 24, 2018

Lot Nr. 121 - Biedermeier Laderndluhr 1 year Astronomical Regulator on Fountain Auction Gallery on 17.Nov. 2018 is a total fake!

Here is the short story about this Laterndluhr-fake:

Some years ago I`ve bought this clock from the Vienna "art dealer" Mr. Andreewitch at a high amount and after the clock experts had found, that this clock was a total fake, Mr. Andreewitch had to take back the clock and to return the whole amount I`ve paid. Mr. Andreewitch also had to pay all the costs for the Vienna law court and the whole costs for the lawyers.

Date of experience: October 24, 2018
Ohio
1 review
12 helpful votes
Follow Bob B.
Unfollow Bob B.
Share Review
Report Review

Excellent Service
August 27, 2018

We are an auction house, we have used the Invaluable Auction platform site to sell our auction items on two occasions. We collect all the proceeds from the auction sale and ship the items. Invaluable provides the platform and a huge number of bidders to our auction but Invaluable is in no way responsible for what is sold, that it is shipped or guaranteed to be authentic, that is the auction company selling and describing their items and collecting the money responsibility. Perhaps Invaluables failure, if any, is that auction companies using their platform are not vetted properly.

Date of experience: August 26, 2018
Canada
3 reviews
29 helpful votes
Follow Louise C.
Unfollow Louise C.
Share Review
Report Review

I just received a signed puck which was "authenticated" by PSAS. I gave the puck to a close friend who has an authentic signed picture which he got himself from the signee and the signatures absolutely do not match. Very disappointed, i will not buy from this dealer again. It was Randy's Cabin Auctions.

Date of experience: August 15, 2018
Virginia
1 review
11 helpful votes
Follow Sheridan H.
Unfollow Sheridan H.
Share Review
Report Review

I won one of their on-line auctions on July 21,2018, paid for it by debit card on July 23, and as of today, August 7, I have still not even received a billing invoice from their shipper, Pony Mailbox in Galatin, TN, nevermind the item itself. Phone calls and emails have produced no positive results, just excuses that they have a large number of items to transport to the shipper in the same town, and the shipper says they are doing the best they can to get invoices sent out and items shipped.
This is no way to run a business. If the local shipper can't handle the load themselves, then Invaluable, doing business through Worthington Galleries, should seek additional help from other nearby shippers to reduce the backlog.
I doubt I will be doing any business with Invaluable/Worthington Galleries in the future, unless they finally streamline their shipping arrangements.
If I had known I would have to wait this long for an item that I paid for and still has not been shipped, I would have made the 10 hour drive out to Galatin TN, picked it up myself and brought it home. I may do it yet if something doesn't happen pretty quick.

Date of experience: August 7, 2018
Arizona
2 reviews
36 helpful votes
Follow t g.
Unfollow t g.
Share Review
Report Review

Invaluable is the creation of self proclaimed auctioneer and gold expert
Fred Holabird whom is an a confidence scam artist or con man. He also does business as Holabird Auctions, Holabird western Americana, Gold Leaf Placer, Holabird Kagin Americana, ect, ect.
Do not just go away mad, excepting your loss. Call your local police, the FBI, and your state attorney general and file complaints with them. He is already under investigation and the more information and complaints they have on him the more time he will serve!

Date of experience: July 23, 2018
Canada
1 review
31 helpful votes
Follow John R.
Unfollow John R.
Share Review
Report Review

I purchased a Marc Chagall painting through Invaluable affiliated auction House 'Art Legacy' in Chicago. It was a signed lithograph. After paying the premium and the shipping charges, when I received the painting, I decided to have it independently appraised. By two separate appraisers, it was assessed as a fraud. The painting was a photograph reproduction from a book and the artist signature was inserted afterwards because the original that appears in the Raison Catalogue does not have the artist signing directly on the lithograph. I contacted Art Legacy and they told me if I was not happy, I could return it. So I paid additional shipping to return the painting to them. And this is where the drama gets more complicated. I gave them wiring instructions to send me back my $649 and I never heard back. After several phone calls, I was told that by them that I had given them the wrong wiring instructions (I had not) and that they could not recover the funds. Since I live in Canada, I contacted TD, my bank here in Canada, who also tried to intervene. I instructed Art Legacy to do a wire trace with their Comerica Bank and this saga dragged on for close to 2 months. After contacting Art Legacy two weeks ago, I was told the funds were finally recovered. I then instructed them to mail me a cheque, (registered so it would not be lost) which also dragged on. Finally today, I received the cheque for $500 with a little note saying that fees and processing charges had been deducted without specifying where the difference between the $649 I paid and the $500 I received went. This ordeal went on for over 2 months. What a nightmare! You would think since the painting was a fraud to begin with, the mixup on their end with the wire transfer and the inconvenience I was put through that the least they could do would be reimburse me in full for the price I paid. Buyer Beware if dealing with Art Legacy.

Date of experience: July 19, 2018
California
1 review
19 helpful votes
Follow Kim M.
Unfollow Kim M.
Share Review
Report Review

Original listing was removed after winning the lot. Item received not authentic. Went back to Invaluable site but no longer available to view. Contact seller via phone, no answer. Email seller, respond to certain email but not all. For example, while ask whether item is authentic, no respond from seller. Listing price $6000 - *******. STAY AWAY FROM THIS AUCTION SITE. PLEASE

Date of experience: June 27, 2018
Ohio
1 review
11 helpful votes
Follow Candy S.
Unfollow Candy S.
Share Review
Report Review

Purchased a ring through invaluable (Rare Treasures) paid $750 for it never received the ring. Invaluable was completely useless in helping me get the merchant to send me the item or refund my money. They basically told me it wasn't their problem the ring that I purchased continues to be out there on the site months after I purchased it it is a total scam, When I asked them about ensuring that the merchants and items were actually authentic and available they said it's not their problem basically it's my problem she all but hung up on me. Be aware stay away!

Date of experience: June 19, 2018
Arizona
1 review
19 helpful votes
Follow j v.
Unfollow j v.
Share Review
Report Review

Class action
May 5, 2018

Did anyone know that invaluable.com and ebay have a contract to sell items from these auction houses and that when you are bidding you are in competition with other bidders from Ebay.live and another auction site that is also in partnership with invaluable? If this information was disclosed would you still bid on one of the auction on invaluable or Ebay.live? I certainly would have been bidding on Ebay since it protects its consumers. I also believe they have "bidders" artificially increasing the bid amounts until they realize a price where they have made a decent profit and charge an additional minimum 20% buyers premium on each item. The numbers done lie. In one weekend auction that sells over valued and poor quiality jewelry a minimum of $150,000. They are making a boat load of money using tactics the take advantage of the consumers yet work their terms and conditions so that they cannot be held liable. Ebay is a public held company and it prides itself with its buyer protection policy so why doesn't invaluable offer the same protection since they have a contract with Ebay to cross platform these auctions. In a brick and mortar auction you have bidders in house, phone bidders and sealed bids but the way these companies run these auction you can't verify who is legitimate who is working for the companies in question. There have been numerous instances where the items won on these platforms are fake, broken and over valued with a "certificate of value" by some unknown jewelry grader. I contacted an auction house where i was the high bidder on two of their inflated auctions to discuss these issues and was ignored. Since i still have not opened the federal express box they offered me the opportunity to return the items with a 40% restocking fee. I have decided instead to take a stand and fight. I think its time that we stand up for our consumer rights and form some sort of class action suit against all of these companies. Someone has to be responsible for this level of unethical business practices. If you have interest in joining me you can email me at auctionclassaction.gmail.com. Also, if you have knowledge and or experience with these type of issues i would greatly appreciate your assistance.

Date of experience: May 4, 2018
New York
1 review
12 helpful votes
Follow Robert P.
Unfollow Robert P.
Share Review
Report Review

Dishonest Dealers
March 21, 2018

We deal in collectible and obsolete ammunition and cartridges. A number of times we have placed the winning bid for an item only to discover that the auction house description was totally inaccurate. They tell us a box is sealed to find out it has been wrapped in cellophane with the incorrect cartridges. The auction houses to stay away from are Holabird Americana Auctions, Hansen Reality, J. Levine Auction to name a few. Invaluable COULD CARE LESS about the dishonest auction houses that they host. Remember for them the name of the game is MAKE MONEY.

Date of experience: March 21, 2018
Connecticut
1 review
24 helpful votes
Follow Dan A.
Unfollow Dan A.
Share Review
Report Review

Review as an auctioneer
February 17, 2018

I am an auctioneer in Maine Daniel Alllen Lic#1431. I held and online auction thru invaluable and it was the worst experience of my 25 yr career! Every bid stated not accepted bid so the online bidders could not bid and the bids would not advance. It also
Stated that a "floor" bid won the bid when actually it was an online bid that won. So... that being said... the customer service was horrid... it was trainees training, lack of english speaking employees not understanding the question, my auction was on a Saturday the online bidding had major problems and I was given 5 different excuses and told no supervisor or manager on duty on Saturday! When I finally received a call back from them it was an international phone number... wtf! This auction was a live audience as well as an online auction... I had to cancel the auction, send everyone home and lost 1000's of dollars worth of sales...
I AM NOT A SCAM AUCTION... I was screwed as much as the bidders! DO NOT USE INVALUABLE... DO NOT USE

Date of experience: February 17, 2018
New York
2 reviews
14 helpful votes
Follow Vito C.
Unfollow Vito C.
Share Review
Report Review

By item count, most of the Jewelry is sold by scam "auction houses" that are illegitimate. I found 26,000 items listed, less than 1% were sold by reputable sellers. Having been involved with auctions for 40 years, I know which are bonafide and which aren't. I recommended Invaluable to a friend, and then later realized that most people, including my friend, would be taken in by a con artist seller. Which almost happened. I will never recommend Invaluable as a source of anything to anyone again. Check any reputed auction site for legitimacy before bidding!

Date of experience: December 18, 2017
Canada
1 review
9 helpful votes
Follow Herman G.
Unfollow Herman G.
Share Review
Report Review

I wish I had seen these comments before bidding. The watch was not as described. It will cost me $200 to have the issue fixed. The shipping was more than it cost them. Ill end up paying TWICE the eBay value. STAY AWAY!

Date of experience: October 14, 2017

From the business

Invaluable is the world? ۪s leading online marketplace for fine art, antiques and collectibles. Working with more than 4,000 of the world? ۪s premier auction houses, dealers and galleries, Invaluable helps buyers from 200 countries connect with the things...


invaluable.com
Allston, MA, United States