Insulation4LessReviews 198

The response to ban a potential customer for a simple question instead of offering a reply seems really out of proportion and I see as a warning of how they would resolve any issues with orders. I'm glad I only wasted $20 with them.

I was very interested in Prodex, so I ordered a free sample box. There was a $10 shipping fee and a $9 "residential shipping fee". I thought that was a bit strange, but overall $20 for a sample box still seemed fair, so I ordered. I got an order confirmation and a notification that the box would be shipped via FedEx next day. Cool... but also, FedEx charges a "residential shipping fee"? Seemed strange, so I asked about it. Just a question - maybe there was a glitch in their system? I've known of other industrial vendors that ship large products resulting in an additional fee to ship residential based on logistics required. Which, in that case, seems fair.

The reply I received was simply "Because the shipper charges a 'residential' delivery fee". Super vague, thoughtless, and a bit cheeky. I was peeved, I have a very low tolerance for bad customer service. Decided to wait until the box arrived to reply, maybe there was some clue there. When it got here, it's just a standard 12x12 box. So I replied - albeit a bit cheeky myself at this point - my reply got forwarded to what I assume is a manager (he did not include a title in his signature) who not only did not answer my question, but told me that they might not be the best fit. Umm... why, because I asked a question and his staff could not be bothered to pen a genuine reply? I was actually interested in ordering the product, but also I've already been recommended other similar products where perhaps the staff is not so touchy that I can't even ask a simple question.

Anyhow, correspondence is attached, judge for yourselves if this was warranted... keep in mind. This is all just for inquiring what a fee is about. Not disputing it, just inquiring. I did keep the conversation going because well I've been at home sick and it's actually turned entertaining, but also shows the level of service you can expect.

I have a metal carport that I enclosed with walls and a floor. I needed a place to store stuff but was worried about condensation damage. Insulation value was secondary to me. I considered 1/2 inch rigid foam but it would not conform to the curves at the eves. Also, the space between the beams was 53" which meant it would look like a patchwork quilt if I used the drop-offs. The 48 inch wide rolls of Prodex Total White were a perfect option. I used a Gorilla construction adhesive and I griped well. I think the aluminum coating on the Prodex helped with this because it is hard to bond Polyethylene. I put beads at 9-inch centers and pressed the material against it, worked like a charm. You have to take extra care in aligning each section because once it is stuck it is impossible to reposition.
I have not had condensation on mornings when my other roofs do and you can feel the difference in the radiation effects in the daytime. I measured a 10 to 15-degree difference between the Prodex white surface and the bare metal roof. I am very happy with how the project turned out and highly recommend this product.

I needed insulation between my living space and my garage, which had old batt insulation falling down and falling apart- so basically no insulation. I looked at new fiberglass batt and was unimpressed. Tons of protective gear to install and only moderately effective- and that's only when it's new. I'm not crawling into the upper reaches of my garage more than once, so fiberglass was out. I looked at foam but ruled it out for cost. When I found Prodex, I was a little skeptical, I admit. I ordered samples (yes, they do that) and even then was unsure it would really do as they say.
I installed the first couple bays and realized it really was pretty easy. Start at the top, lay it out all the way down the studs, cut and then staple it. I would recommend a good stapler, you'll get tired hands soon if you use a regular "Arrow" standard version. Also, the foil tape is important to get a good seal. Order through Prodex or from local hardware store. I chose to get it from local store so I could control how much I bought and could return what was unused.
Besides not having to wear tons of protective clothing (in summer, in my attic of my garage...) there were so many advantages to the installation. It was easy to cut, easy to move around, easy to get into high and far away places.
I've noticed a dramatic difference in the living space now especially in the winter. I know the room is cooler in the summer, but the main discernable change is the winter temp. The Prodex ended up being really affordable, in the end. I needed one roll of the insulation and a bunch of the foil tape but the whole project came way under $300. No way I could have replicated that with fiberglass batt.

Bought this on the recommendation of another astronomer. Use it to wrap the tube of my SCT telescope. These telescopes have a problem with air currents trapped inside (they are sealed on both ends). This leads to deterioration of optical performance, and the need to wait many hours after the telescope has been moved from inside to outside where there is a large temperature difference, e.g. in winter. Falling temps also cause a problem. The Prodex insulation largely solves these problems. Insulation4Less shipped promptly. Insulation is easy to cut and fit.

I have "conditioned" several crawlspaces, and decided to try an insulated vapor barrier for this one. I'm very pleased with the results. Prodex was easy to work with. The falling fiberglass insulation, smelly septic tank, and mummified cat were all cleaned out, drainage provided for the lakes, and then we insulated the underside of the floor with foam board, After covering the muddy ground with 4 1/2 cubic yards of pea gravel, the lakes were gone and the Prodex went over it nicely without sharp points to damage it. "Christmas tree" clips were used to anchor the Prodex directly onto concrete, and strips of wood held it tightly to the sill board along the top of the foundation walls. We also used Prodex to insulate the ductwork after that was sealed with mastic. I'd recommend you order plenty of material, for we ran out on the ductwork and had to order another similar product, since we were pressed for time in our remote location.

The main reason I was interested in an insulated vapor barrier, is to bring the surface of the vapor barrier to a higher temperature in the semi-heated crawlspace (some heat is emitted from the upstairs, an heating ducts). Otherwise, you get condensation on the cold surface of an un-insulated vapor barrier on the ground. There is no sign of any such problem as yet. I like the parallel lines in the Prodex, for they act as guides for cutting with a (sharp) utility knife. I used a large scrap of carpet to place over the barrier to protect it from damage near the access hatch, in case things are stored in the crawlspace. A lot of work, but well worth it in the end!
Kevin Allred, Tenakee Springs, Alaska

I have built a 42 X 74 X14 pole barn. I decided to use Insulation 4 less for the side walls as I am going to finish off the walls. I live in northwest Ohio and it gets cold here. I have installed the 5M insulation as per the instructions. The temperature has been in the low 30' this December. I keep the heat set at 45 degrees when I'm not working out there. Evenings I go out to check the heat consistency with the use of an Infrared Camera. All of the walls are a constant reading. I have thermostats all around the barn so I can evaluate the consistency of my Radiant Tube heating coming from the Ceiling. All thermostats read 50 degrees which is warmer than my Heating Units setting of 45 degrees. It has to do with the reflectiveness of the 5M insulation I guessing as to why the barn is warmer than the main setting. Very impressed with this.

Still haven't received my product yet. I ordered on 9/17 according to Trucking company tracking it arrived at local terminal on 9/22 and no one has been able to find it any where. I started calling both the trucking company and these guys on Monday before we were pouring on Friday 10/2 and didn't receive any real answers until I asked to cancel my order and I was told if you cancel we still charge you and you don't get you product also we will charge you for the return shipping for the product that no one can find. Had to jump through hoops to do something else and still don't have my insulation. Finally get an email today 10/5 that they will ship it out again after I no longer need it. So if you order be sure they use some one else besides for Roadrunner Freight to ship it.

This company just wants to argue, we are still waiting for our order 2 weeks after placing our order and they said its our fault that the delivery company is holding our order hostage and hasn't delivered due to residential charge. I have the receipt that clearly shows from insulation4less own website that I not only selected residential delivery, but I paid the residential delivery fee. They then said that there is no fees for residential delivery on their website, Well then why is it on my receipt from their website? Rather than get to the bottom of the issue and have a civil conversation that could result in a long term customer spending lots of money with their company, insulation4less just keeps sending argumentative emails threating us if we file a charge back they would keep the product and our money, (which we never said we would do, but now we are now seriously considering a civil suit) buyer beware! Shady business practices. After reading many of their other reviews this seems to be a pattern with them. Wish I would have done more research.