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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I expected to see WHO owned the vehicle and receive information from the title.
This report is just sending me down a rabbit hole to have to find the info myself. Not sure what I just paid for? Waste of money
Promised a recall report… paid 2.95USF another page loaded offering a "premium" report for more money… now it says I didn't pay enough
Hello Cathleen,
Thank you for your feedback, and I’m sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit the pop-up notification, and it will continue running the search without additional fees.
I forwarded a request for a recall report to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information displayed to make me purchase a subscription is different than the information given to me, it's so hard to find the person you are looking for just by scrolling down and guessing., absolutely terrible experience
Hello Zainab,
We sincerely apologize for the inconvenience this has caused you. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Please be advised that your account is active and will renew on July 2,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No information given that is actually relevant. All other information is common knowledge.
Hello Mary,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My purpose in signing up for this service was to find out the name of previous owner of a vehicle that I recently purchased, on the blurred copy of tile that was one of the bits of info that would suposedly been provided by your service. Once I bought in to your service I discovered that I would need to pay an additional 9.95 to get a full report that would identify the previous owners as well as other information. Very disappointed...
Hello Dion,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that confidential information about car owners is controlled by the Driver’s Privacy Protection Act in order to stop illegal purposes. This is why the transfer of ownership details from one owner to another is not part of the service we offer, hence we are unable to determine the current and previous owners of the vehicle.
We can only provide a list of possible owners, which may include the owner’s name, address, and contact information, as long as the records are publicly available.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My mom sucks trying to get to the truth. With drug addicts your not going to get that..
Hello Lyndsay,
Thank you for your feedback. We're sorry to hear about the difficulties you're facing. We hope our service was helpful in your situation.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Jose,
Thank you for your positive review! We're thrilled you found our service efficient and easy to use. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Bad practice and shows greed in a way. And you should let people know
Hello Myron,
I apologize for the inconvenience this has caused you. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I can see here that you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They were unable to provide information about a plate number as advertised.
Hello M B.,
We sincerely apologize for any inconvenience this has caused you. I understand how frustrating it must be not to get the information that you need. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received zero information from my search. Waste of money.
Hello Joanne,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs.
I can see you were trying to find information on a VIN. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Entered license plate number for a trailer and nothing came back. Tried several times and never recieved any information. Waste of money!
Hello Zandra,
Thank you for your review, and I'm sorry we could not provide the information you needed.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I expected to learn WHO OWNS the vehicle(s). Just knowing what year and model of the vehicle is not really helpful to me. 😡
And I didn't appreciate having to pay another $10 per report to STILL have limited information.
Hello Sherry,
We sincerely apologize if we could not provide the owners' information of the vehicles you were searching for. Please know that Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
Although premium reports will provide additional information, the data's availability still depends on what was additionally gathered publicly.
Upon checking, I can see that the owner's information for the Vehicle History Report is available. You need to fill out the necessary information to access the owner's information.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, I forwarded a request for the owner's information of the VIN you were searching for to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search by name awful, search by address OK, premium search worthless. Dead relatives of target counted as is if still alive.
Hello Robert,
Thank you for your review, and I'm sorry you're dissatisfied with the report you received. This is not the kind of experience we wanted you to have.
We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you've already contacted customer service to cancel, and I can confirm that your account has been canceled. Rest assured, our company will no longer bill you.
Additionally, I refunded the fee of $15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site that I paid for says it would give me the lien information. It did not. What a scam
Hello John,
Thank you for your feedback, and I'm sorry we could not provide the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you have already contacted our customer service. One of our research experts tried to look for more information, but our database shows no Lien Records found. This means that there have been no reported significant instances of the vehicle having any Lien Report. Furthermore, it signifies that there are no outstanding financial claims or restrictions that have not been publicly disclosed or reported, based on the available records. These positive results reflect the clean ownership status of the vehicle.
We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I canceled the account and processed a refund of $2.95. Please allow 3-5 business days for the funds to be placed back into your account. Your account has also been deactivated, and your email has been removed from our mailing list. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had a huge misunderstanding I called and explain everything and they were more than helpful and assisted me incorrect the problem. Perfect service.
Hello Cassie,
Thank you so much for your kind words! We're thrilled our customer service team was able to assist you and resolve the issue. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I opted to pay for this service to research the owner of a vehicle who has been parking on my private property. It appears to be a vehicle owned by a company (based on the lic. Plate). The site advertised "owner information" but that was not accessible in the basic plan. I then paid for the "premium report" since that was advertised as more detailed information. This report stated "no owner information available." This report gave me absolutely nothing I couldn't find for free. I'm very disappointed
Hello Angela,
Thank you for sharing your feedback, and I'm sorry we could not provide the vehicle's owner information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam scam scam scam! They continue to charge you even after you cancel!
Hello J C.,
We sincerely apologize for any inconvenience this has caused you.
After carefully reviewing your account, I cannot find a prior request to cancel your subscription. Kindly let us know if you recall the date of your request and the method you used to cancel so we can investigate this further.
Please know that InfoTracer makes it very easy for customers to cancel. Customers can call our Customer Care Team at 1-800-791-1427, which can also be found at the top right corner of the Member’s Area under “Support.” Another way to cancel is to log into the Member’s Area, select My Account, and then click the Cancel Subscription button under Account Details; an email confirmation will be sent automatically.
Nevertheless, we assure you that your account has been canceled. Since you haven't used the service beyond the trial, we issued a refund of $24.95. Please allow 3-5 business days for the funds to be placed back into your account. Your account has also been deactivated, and your email has been removed from our mailing list. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid almost $20 in an attempt to find out information about a long time friend who is now incarcerated, and this website told me that there were no arrest or court records available for that person. Absolutely false information and a waste of money that I wish I could get back.
Hello Peter,
I appreciate you leaving feedback, and we sincerely apologize if you could not get the information you needed. I understand how frustrating it must be not to get the accurate information that you need. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I processed a refund of $2.95 and $15 for the premium report. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Who is the owner of this vehicle and how long have they owned it
Not good, Feel it was false advertising.
Said registered owners had been found. Once I paid the subscription price it said N/A.
That was the only information I needed. So it was a waste.
Hello Bill,
Thank you for leaving a review, and we sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if an individual or the state has purposely removed the information for privacy, confidentiality, and security.
Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steve,
We sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I forwarded a request for the vehicle's owner's information to one of our research specialists. We appreciate your patience as we conduct our research and gather the necessary details. You will receive an update today.
If you have any further questions or concerns, please do not hesitate to contact us. We are here to help and are committed to providing you with the best possible service. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315