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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Good
July 5, 2020

Good

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2020
Texas
1 review
0 helpful votes
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Ok
July 5, 2020

Ok

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2020
Delaware
1 review
0 helpful votes
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Just logged in site easy to use
July 5, 2020

Just logged in site easy to use. Have not used yet

Date of experience: June 5, 2020
Texas
1 review
0 helpful votes
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Ok
July 5, 2020

Ok

Date of experience: June 5, 2020
Texas
1 review
0 helpful votes
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Ok
July 5, 2020

Ok

Date of experience: June 5, 2020
Washington
1 review
0 helpful votes
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Y
July 5, 2020

Y

Date of experience: June 5, 2020
Texas
1 review
0 helpful votes
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.
July 5, 2020

.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2020
California
1 review
0 helpful votes
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Still waiting for my report that was supposed to be available immediately following payment. I am excited though!

Date of experience: June 5, 2020
Virginia
1 review
0 helpful votes
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Love it
July 5, 2020

Love it

Date of experience: June 5, 2020
New Jersey
1 review
0 helpful votes
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Dunno
July 5, 2020

Dunno

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2020
South Carolina
1 review
0 helpful votes
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Fhhgh
July 5, 2020

Fhhgh

Date of experience: June 4, 2020
Colorado
1 review
0 helpful votes
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Good
July 5, 2020

Good

Date of experience: June 4, 2020
Michigan
1 review
0 helpful votes
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None
July 5, 2020

None

Date of experience: June 4, 2020
Texas
1 review
0 helpful votes
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Ok
July 5, 2020

Ok

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2020
Germany
1 review
0 helpful votes
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Idk
July 5, 2020

Idk

Date of experience: June 4, 2020
Florida
1 review
0 helpful votes
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How can you give a review before the transaction is complete?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2020
North Carolina
1 review
0 helpful votes
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Good so far
July 4, 2020

Good so far

Date of experience: June 4, 2020
California
1 review
0 helpful votes
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Good
July 4, 2020

Good

Date of experience: June 4, 2020
California
1 review
0 helpful votes
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Thanks
July 4, 2020

Thanks

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 4, 2020
Illinois
2 reviews
0 helpful votes
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So far I have been charged for a supposedly free search. I hope that I get the results that I need.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 3, 2020