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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Good
July 21, 2020

Good

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 20, 2020
South Dakota
1 review
0 helpful votes
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Fast
July 21, 2020

Fast

Date of experience: June 20, 2020
California
1 review
0 helpful votes
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Good
July 21, 2020

Good

Date of experience: June 20, 2020
Ohio
1 review
0 helpful votes
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..
July 21, 2020

..

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 20, 2020
Canada
1 review
0 helpful votes
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Goid
July 21, 2020

Goid

Date of experience: June 20, 2020
Pennsylvania
2 reviews
0 helpful votes
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So far so good
July 20, 2020

So far so good

Date of experience: June 20, 2020
Washington
1 review
0 helpful votes
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Good
July 20, 2020

Good

Date of experience: June 20, 2020
Belgium
2 reviews
0 helpful votes
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Nice
July 20, 2020

Nice

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 20, 2020
Colorado
1 review
0 helpful votes
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Betttt
July 20, 2020

Betttt

Date of experience: June 20, 2020
California
1 review
0 helpful votes
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K
July 20, 2020

K

Date of experience: June 19, 2020
Colorado
1 review
0 helpful votes
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Good
July 20, 2020

Good

Date of experience: June 19, 2020
Illinois
1 review
0 helpful votes
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No
July 20, 2020

No

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 19, 2020
Florida
1 review
0 helpful votes
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I have no info yet why would you ask me this question, can't answer this positively until I get results.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 19, 2020
California
1 review
0 helpful votes
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Easy
July 19, 2020

Easy

Date of experience: June 19, 2020
Arizona
1 review
0 helpful votes
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Cool
July 19, 2020

Cool

Date of experience: June 19, 2020
Florida
1 review
0 helpful votes
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Fine
July 19, 2020

Fine

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 19, 2020
Virginia
1 review
0 helpful votes
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So far so good
July 19, 2020

So far so good

Date of experience: June 19, 2020
Virginia
1 review
0 helpful votes
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Good
July 19, 2020

Good

Date of experience: June 19, 2020
New York
1 review
0 helpful votes
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So far so good
July 19, 2020

So far so good

Date of experience: June 19, 2020
Tennessee
1 review
0 helpful votes
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So far so good
July 19, 2020

So far so good

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 19, 2020