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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
723
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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So far so good
August 23, 2020

So far so good

Date of experience: July 24, 2020
Florida
1 review
0 helpful votes
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Fine
August 23, 2020

Fine

Date of experience: July 24, 2020
New Jersey
1 review
0 helpful votes
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Good
August 23, 2020

Good

Date of experience: July 23, 2020
Texas
2 reviews
0 helpful votes
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Awesome
August 23, 2020

Awesome

Date of experience: July 23, 2020
Georgia
1 review
0 helpful votes
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Juil
August 23, 2020

Juil

Date of experience: July 23, 2020
North Carolina
1 review
0 helpful votes
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So far so good
August 23, 2020

So far so good. Good price but I've not reviewed my search yet.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2020
Michigan
1 review
0 helpful votes
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Ok
August 23, 2020

Ok

Date of experience: July 23, 2020
North Carolina
2 reviews
0 helpful votes
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So far, pretty good but I have not yet seen a sample of the report

Date of experience: July 23, 2020
Colorado
1 review
0 helpful votes
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Well see what info you have, and how much of it is correct

Date of experience: July 23, 2020
California
1 review
0 helpful votes
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Haven't got the report
August 22, 2020

Haven't got the report. You took my money already.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2020
North Carolina
1 review
0 helpful votes
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So far
August 22, 2020

So far

Date of experience: July 23, 2020
Missouri
1 review
0 helpful votes
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So far good
August 22, 2020

So far good

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2020
California
1 review
0 helpful votes
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Easy
August 22, 2020

Easy

Date of experience: July 22, 2020
New Jersey
2 reviews
0 helpful votes
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If I can get my report eventually, I will give you 5 stars.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2020
West Virginia
1 review
0 helpful votes
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So far so good
August 21, 2020

So far so good

Date of experience: July 22, 2020
California
1 review
0 helpful votes
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You cleared the search I had already run. Very annoying. Additionally, this is advertised as a free site and it is clearly not free.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2020
Texas
1 review
0 helpful votes
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Good job
August 21, 2020

Good job

Date of experience: July 22, 2020
North Dakota
1 review
0 helpful votes
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Yes
August 21, 2020

Yes

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2020
Minnesota
1 review
0 helpful votes
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Good
August 21, 2020

Good

Date of experience: July 21, 2020
Texas
1 review
0 helpful votes
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Good
August 21, 2020

Good

Date of experience: July 21, 2020