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Infotracer

3.2

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infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Love how detailed everything is! Absolutely getting my money's worth

Date of experience: July 30, 2020
Georgia
1 review
0 helpful votes
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X
August 29, 2020

X

Date of experience: July 30, 2020
Illinois
1 review
0 helpful votes
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Ok
August 29, 2020

Ok

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 30, 2020
Illinois
2 reviews
0 helpful votes
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Spammy
August 29, 2020

Spammy

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 30, 2020
Canada
1 review
0 helpful votes
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So far it's okay
August 29, 2020

So far it's okay. I just want to see the full report

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 30, 2020
Georgia
1 review
0 helpful votes
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.
August 29, 2020

.

Date of experience: July 30, 2020
Michigan
1 review
0 helpful votes
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So far...
August 29, 2020

So far... don't know haven't used this service yet.

Date of experience: July 30, 2020
Oregon
1 review
0 helpful votes
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Cool
August 29, 2020

Cool

Date of experience: July 30, 2020
New York
1 review
0 helpful votes
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Ok
August 29, 2020

Ok

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 30, 2020
Missouri
1 review
0 helpful votes
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Wtf
August 29, 2020

Wtf

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 30, 2020
Germany
1 review
0 helpful votes
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Okay
August 29, 2020

Okay

Date of experience: July 29, 2020
Indiana
1 review
0 helpful votes
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Ok
August 29, 2020

Ok

Date of experience: July 29, 2020
Arkansas
2 reviews
0 helpful votes
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Ok
August 29, 2020

Ok

Date of experience: July 29, 2020
Minnesota
1 review
0 helpful votes
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3
August 29, 2020

3.

Date of experience: July 29, 2020
Texas
1 review
0 helpful votes
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Good so far
August 28, 2020

Good so far

Date of experience: July 29, 2020
Washington
1 review
0 helpful votes
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Looks like you tricked me in to some kind of subscription

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 29, 2020
Louisiana
1 review
0 helpful votes
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So far so good
August 28, 2020

So far so good

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 29, 2020
Iowa
1 review
0 helpful votes
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So far so good
August 28, 2020

So far so good

Date of experience: July 29, 2020
Texas
1 review
0 helpful votes
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I was told my report is ready to see but now I have to start all over and put the information to look up when supposedly it was already done to see... why lie? I should have the report ready to look at and not start over to find... not sure about this... thanks

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 29, 2020
North Carolina
1 review
0 helpful votes
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So far so good
August 28, 2020

So far so good

Date of experience: July 29, 2020