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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
724
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Georgia
1 review
1 helpful vote
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You having to pay 3.95 and then set up monthly fees is wrong. Make it a one time fee possible

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 29, 2020
California
1 review
0 helpful votes
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Expensive Let you know after I see the report if it's worth it

Date of experience: August 28, 2020
California
1 review
0 helpful votes
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Fast download!
September 30, 2020

Fast download! Hope I searched for the right person.

Date of experience: August 27, 2020
Massachusetts
3 reviews
0 helpful votes
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Haven't used it yet but setting up the account was easy.

Date of experience: August 27, 2020
Colorado
1 review
0 helpful votes
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I spent time filling out who I was searching for, paid for a 7 day trial, now all the info is gone and I've got to start all over? Very poor website

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2020
Minnesota
1 review
0 helpful votes
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1
September 30, 2020

1

Date of experience: August 26, 2020
Illinois
1 review
0 helpful votes
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I haven't gotten the information I'm looking for yet

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 26, 2020
New Mexico
1 review
0 helpful votes
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I don't like that if you just move it the wrong way or something you lose all the stuff you punched it is taking me forever to get this done I got to go to work so this better be the one thank you

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 26, 2020
California
1 review
0 helpful votes
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Very annoying when asked how you are doing when I have not even been able to use the service and you are already asking for my opinion

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 24, 2020
Ohio
1 review
0 helpful votes
Follow Jacqueline F.
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It is yet to be seen, I have not seen the report yet.

Date of experience: August 24, 2020
Georgia
1 review
0 helpful votes
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Have seen information being provided so I don't know if your service is all it is suppose to be

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2020
Maryland
1 review
0 helpful votes
Follow Jacqueline A.
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I don't know yet I haven't gotten any information.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2020
New Hampshire
1 review
0 helpful votes
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InfoTracer.com is very easy and straightforward. Use your email as a username and create a password. Then pay with a debit or credit card and you can find any legal documents you need.

Date of experience: August 23, 2020
Louisiana
1 review
0 helpful votes
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I did get the basic information
September 30, 2020

I did get the basic information. I was just looking for the marriage certificate and you guys gave me a whole lot more.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 22, 2020
North Carolina
1 review
0 helpful votes
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It was wick and careful with my secure info. The process for extensive surch info was quick and simplified.

Date of experience: August 22, 2020
Oregon
1 review
0 helpful votes
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I just signed up I don't know yet if I like this sight

Date of experience: August 22, 2020
Maryland
1 review
0 helpful votes
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This is the help to find my husband that abandoned me in boynton beach fl. And ran back to Michigan my home state not his

Date of experience: August 22, 2020
Norway
1 review
0 helpful votes
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Foreigner, trouble with zip code
September 30, 2020

Foreigner, trouble with zip code - does not apply here. Had to resort to help on the internet to bypass the zip code question

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 22, 2020
Florida
1 review
0 helpful votes
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Just a little problem with payment and the monthly fee seems like it would only be good for used car dealers.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 22, 2020
Virginia
1 review
0 helpful votes
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We will see how good you guys are I didn't look at it yet

Date of experience: August 21, 2020