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Infotracer

3.2

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From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
723
returns
43
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
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October 11, 2020

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Date of experience: September 11, 2020
Florida
2 reviews
0 helpful votes
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I haven't experienced the website enough just yet but thus far, what I have experienced is simplicity & ease.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2020
Virginia
1 review
0 helpful votes
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Drags out info and does not present everything it says from the start.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2020
California
7 reviews
2 helpful votes
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Easy to use and seems like there will be a lot of info to find

Date of experience: September 9, 2020
Pennsylvania
1 review
0 helpful votes
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Just started using your service an questions already

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2020
New York
1 review
0 helpful votes
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Haven't got my results and now I have to re enter info

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2020
Spain
1 review
0 helpful votes
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?
October 8, 2020

?

Date of experience: September 8, 2020
New York
1 review
0 helpful votes
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Long wait for report after initial search and then i paid fee but now it appears i may have to redo the request again after payment?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 8, 2020
Georgia
1 review
0 helpful votes
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!
October 7, 2020

!

Date of experience: September 6, 2020
Virginia
1 review
0 helpful votes
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I found data on search party before paying and then after paying I have to start my search all over again-Why?

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2020
Texas
1 review
0 helpful votes
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I am hoping I am not disappointed doing business with you. I am waiting for the requested report.

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2020
Indiana
1 review
0 helpful votes
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It should ask for middle initial to narrow down on person

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2020
Texas
1 review
0 helpful votes
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So far but haven't even got my Report yet. I will let you know after I see the report. Thanks

Date of experience: September 6, 2020
Florida
1 review
0 helpful votes
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Very easy
October 5, 2020

Very easy. But I've yet to get the info I requested

Date of experience: September 5, 2020
Michigan
1 review
0 helpful votes
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This is so helpful with checking on information Before buying a vehicle

Date of experience: September 5, 2020
Missouri
2 reviews
0 helpful votes
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Just want to see if you have a bankruptcy from 2007

Infotracer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 5, 2020
District of Columbia
2 reviews
0 helpful votes
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Only need an address for a funeral announcement. All this for that? Ridiculous to find an address, not pleased.

Date of experience: September 4, 2020
Ohio
1 review
0 helpful votes
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Well I just joined I'm trying to find out a couple of different people's identity with Florida license plates and hopefully I can do it here

Date of experience: September 4, 2020
Colorado
1 review
0 helpful votes
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Just signed up but less of a hassle than other services so far.

Date of experience: September 3, 2020
Texas
1 review
0 helpful votes
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Positive so far in this search
October 3, 2020

Positive so far in this search. I hope it amounts to something

Date of experience: September 3, 2020