On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
There are two things worth mentioning about the shortcomings of Infotracer. First, let's discuss the pricing. The initial report is sold to you for $3.95, seems reasonable especially if you only want one report. However, as I was trying to pay for the report a window pops up and informs you that there is more information available that is not provided in the $3.95 report. Presumably if you are going to take the time to check someone's background you're going to want the full report. Here's where it gets funky. The extra report will cost you an extra $18, a full 450% more than the initial report (classic bait and switch). To add insult to injury, by agreeing to the extra $18 you also "MUST" signup for a monthly subscription. At this point you might think "it cost more than I thought but at least now I have a complete report." Well, you'd be very wrong which brings me to the second point. I don't know how Infotracer gets it's info but it isn't complete or wholly accurate. The person I checked on had a bankruptcy but it didn't show up on Infotracer's report. They provide known alias' but then in the section for marriage and divorce they list names that were not given in the alias' list. That means that either or both lists are incomplete or outright wrong, I couldn't figure that out.
Final Note: use a different company if you want a complete and accurate report without the "bait and switch" price.
If you found this review helpful please check the appropriate box.
.
Great customer service! I was able to make a decision based on the information I received.
Thank you.
On 1/8/21, a review was posted by someone at Infotracer on my behalf that was fraudulent (I am rewriting it now). I became aware of it this morning when I received a "thank you" reply from Infotracer.
I certainly would not have posted a 5-star review. This weekend, I searched for information on myself (I wanted the exact date of my divorce 20 years ago), and Infotracer said the information was included in the report, so I purchased it. And of course, it was NOT in the report. I am awaiting a credit, which takes 5-7 days to received. Amazing how companies can take your funds instantly but can't refund in less than a week. So I now have to poor experiences with Infotracer - they can't come up with the information they say will be included, and they post fake reviews under one's name.
So far so good. Would prefer a small fee each month for a year. $2-$4 for instance.
Once I understood the system it was easy to use and I received much information
I think you're out of this world fantastic and overjoyed I found you today!
Face recognition doesn't give you the person gives years old photos that don't look anything like them. Also I ran ran my own it is full of misinformation
It stated the fee is $3.95 then after you submit it, it says that my "next charge" will be $19.95? What is that about?
Haven't gotten too far into the site yet. Can't let you know what I think without being able to play with it for a while from start to finish! Thank you!
Half the price of other one I was using, hopefully this will give more info.
Great layout i saw so far about to test out the app
Okay so far. Very time consuming and I still have not seen the report. Getting very frustrated
I haven't got to do a search yet. I will answer when I do.
Have not seen the report yet so I can not give a true rating.
A little slow I would have expected a much quicker response. The site was good. I am in Canada so it does not look at Canadians
I expected to be direted to a report, but instead have been directed to a new form asking for the same info I have already input. Seems like looping, and I do not appreciate it.
I already entered the name of whom I'm searching for, it said my report was ready and then wanted payment. After I enter payment info and it goes through it goes back to the beginning as if I never entered a name.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members