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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I want to cancel my subscription I better not be billed next month
Paid search results BUT I have to pay more for "Premium Databases". I'll be cancelling this subscription soon.
Hi Jeff,
Thank you for taking the time to give us a review. We're sorry to hear that you'll be canceling soon. Premium Reports are optional add-on services only that are separate from your subscription. We have to pay a fee to access these additional and highly sensitive data, not available anywhere else. Premium reports are offered to you for an additional fee ranging from $9.00-$25.00 per report. If you need assistance, especially with your searches, please don't hesitate to contact our customer support team. It's free of charge.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I put in a license plate number to get info on the owner not the car. I could have simply put in the vin # to KBB for the same info without paying.
Hi James,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We went ahead and canceled your account. We have also processed a refund of $4.95. Please expect the funds to reflect in 3 to 5 business days. Your account has been deactivated, and your email removed from our mailing list.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Half the information is not me.
The dates of the infractions is missing
Hi Charles,
We're sorry to hear that the report you received was incorrect and incomplete. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Did not provide the information that I was looking for
Hi Cary,
We sincerely apologize you were not able to find the information you were searching for on the site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I was lead to believe there was a substantial enough amount of info on the records about the person I looked up (myself) to justify me paying for a subscription, but once I paid and was brought to the report, the information I was looking for wasn't even there. I believe the service misrepresented itself and essentially tricked me into wasting my money. I would like a refund if possible.
Hi Brianna,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
Please be advised that we have canceled your account to prevent further charges. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I b elieve that the marketing was misleading in suggesting that I could get vehicle owner and title information from your website. All it did was tell me to call the state DMV and ask them.
Hi Amy,
We sincerely apologize if we could not provide the owner of the VIN you were searching for. We've tried to search using our secondary database and were successful. We have sent the result to your email. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Not helpful at all to me. Thank you. I have used many sites and this was the least helpful of all
Hi Jennifer,
We sincerely apologize if you were not able to find the information you were looking for. We would definitely like to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
What a waste of money. Needed a phone# and there is no information. I cancel
Hi Lisa,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We also went ahead and canceled your account to prevent further charges; our company will no longer bill you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
You showed me a summary ID of the person I was searching for at the beginning--accurate address, age, name--but when the search results came up she wasn't listed.
Hi Rohn,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
It didn't even bring up the correct person even though I clicked on the correct name
Hi Nicole,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
You have provided at least the owner s name which is satisfactory. How about an address?
Hi Rafael,
We're happy to hear that you could get the owner information of the plate you were searching for. To search for the exact address, we can run a Background Check. Kindly contact us via phone or email, and we'll be more than happy to help you. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Says with infotracer for fee will disclose Vin info and owners info. Not true. They want $9.95 extra to disclose current and past owners of vehicle... very very misleading and a complete waste of my money..
Hi Samara,
We sincerely apologize if we could not provide the information you needed. We tried searching sing our secondary database but were also unsuccessful. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We went ahead and canceled your account. We have also processed a refund of $4.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
They specified my search but when I paid showed not one detail of my search?
Hi Raul,
We appreciate your feedback, and we're sorry to hear that you could not get the information you needed. We would definitely like to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to your response. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Hi Dewitt,
We appreciate your feedback, and we're sorry to hear that you could not find the information you were looking for. We would definitely like to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Info provided was outdated. Other similar websites state the named individual was deceased, but it did not here.
Hi Adrian,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We would definitely like to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Everything states no records, no dates, no information at all. This is useless.
Hi Lisa,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
This vehicle is registered in Ky. This is not the current owner. That is what is wanted!
Hi Rounsie,
We're sorry to hear that you're not satisfied with the report you received. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
We went ahead and canceled your account to prevent further charges. The payment of $3.95 will allow you access until August 23,2021. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
Amazing amazing amazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazingamazing
Hi Ramin,
Thank you for this amazing review! We're happy you found our services helpful. We hope that you will also recommend us to others. Have a nice day ahead!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
I signed up for service, then you want to charge me individually for reports. Unhappy
Hi Mary,
We're sorry to hear that you were unhappy with the service. The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons. We have to pay a fee to access these extra and highly sensitive data, not available anywhere else. Nonetheless, you can exit from the pop-up notification, and it will continue to run the search without any additional fees.
We've checked your account and can confirm that it has been canceled. Rest assured, our company will no longer bill you. The payment of $3.95 will allow you access until August 23,2021.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bryan,
We're sorry to hear that you were not able to find the information you needed. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
As requested, we went ahead and canceled your account. Rest assured, our company will no longer bill you. We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Officer
www.infotracer.com
+1 833-922-2315