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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I wanted to see name of owner and it didn't show even after I paid for report
Doesn't even give you useful info. Waste of money.: don't but. Not worth it
Hi Kelsey,
Thanks for your feedback.
While we strive to provide accurate information, publicly available data can vary, and some records may be incomplete due to state regulations. We appreciate your understanding. Please feel free to share if there’s anything specific that could help us improve to make sure your next experience is even better.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
False advertising. Supposedly in the ad they say they'll have owners information and they don't.
Hi Samuel,
Thank you for your feedback. I’m sorry you did not get the information you requested.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I also checked the information but couldn’t locate anything in our database. It could be that the License Plate/ VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/. I hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
It said it was going to show ownership and it did not provide me with the information I needed.
Hi Kara,
Thank you for sharing your feedback. I’m sorry you did not receive the information you needed.
I understand you are looking for the vehicle's owner's information. I tried searching for it but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations. I hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
More information additional cost, could happen on each step.
Hello Ronald,
Thank you for sharing your feedback. I'm sorry for the confusion and inconvenience this has caused. Please know that Premium Reports are optional add-on services that are separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I can see you were trying to find information on a VIN, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can. Please reach out to our Voice of Customer Team at askinfotracer@infotracer. Com with any further comments or suggestions you wish to share.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Should have told name of owner but wants more money for info. I know what kind of car the tag is on
Hello Karen,
Thank you for leaving a review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
So far love it, highly recommend accurate information has been on point 100%
Hello William,
Thank you so much for your kind words! We're thrilled you've found the information accurate and reliable. Your recommendation means a lot.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Hello Karn,
Thank you for your positive review! We're glad you have no concerns and that everything is working fine for you.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Good and valuable information given. Thank you for the service you provide.
Hello Sheena,
Thank you for the 5-star review! We're delighted you found the information helpful and valuable.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Did not give me the information I needed and said it would have
Hello Taya,
Thank you for your review. I'm sorry you did not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
When working this on a phone, and having to follow all the many, many, many, many, MANY steps to get the information requested, you ask a lot of a person who has little time on their hands for such stuff.
Hello Nancy,
Thank you for sharing your feedback. We’re sorry that the process felt overly complicated, especially when using a phone. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Quick and efficient, I signed up and requested information and it was sent to me quickly
Hello Aries,
Thank you for sharing your experience and for your kind words! We're thrilled you found the site reliable, quick, and efficient. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Gave no info don't bother waste of money should not be allowed
Hello Christine,
I appreciate you leaving a review. I'm sorry our service did not meet your data needs.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Does not provide information as indicated. Missing the only information I was looking for which was owner information.
Hello Chris,
Thank you for your feedback. I'm sorry we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Save your money. This was useless!
No information available through this report that is not already available for free.
Hello Robeson,
Thank you for leaving a review. We sincerely apologize we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
"I got the wrong person, I do not see how to get right person. How do I correct this?
Hello Jacqueline,
I appreciate you leaving a review. I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask. Infotracer. Com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
You made it look like we were going to get the owners report for the $2.95 only to upsell me to the $9.95 report which I dont know if it will tell me anything about the owner.
Hello Hysam,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Did give full report like they said, it's a rip off, I get a report then they want $9.95 for another report, not good
Hello Clifton,
Thank you for your review. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask. Infotracer. Com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
It verified someone whose ip was illegally signed onto our WiFi.
Hello Barbara,
I appreciate you leaving a review. I understand your concern and assure you that your privacy and security are our top priorities.
Please know that we do not notify anyone of any search you conduct within our member's area. The only way someone will know what you are researching is if you give them direct access to your account.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
Scam, they falsely advertised services, do not use! I bumped into a car parked next to me, so I'm trying to get the info of the driver but didn't get any info
Hello Imad,
I'm sorry we could not provide the vehicle's owner information. I understand how frustrating it must be not to get the information you need. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
Thank you for your feedback. I’m sorry you didn’t receive the information you needed.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.
Due to this, I have processed a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. We are committed to improving our service and hope you will consider giving us another chance.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Www.infotracer. Com
+1 833-922-2315