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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It seems that we are heading in the Wright Direction
Gave me exactly what i needed. I have used this multiple times and always helped me find the best info
Hello Colin,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you want to share any comments or suggestions, please feel free to reach us at [email protected]. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Did not get what was stated in advertisement or website
Hello Jody,
Thank you for taking the time to share your feedback. We are optimistic that you will find it more helpful as you continue to progress on the site.
Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The information is very little correct. The address listed is over 5 years ago. I know there was an inmate record that says there was none. I know there were liens and it says there was none
Hello Nancy,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service. Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I used been verified first as I am new to this. I have spent much of the day trying to get owner info on a vehicle. I even talked to their customer support but nothing. In 15 minutes InfoTracer produced every thing I needed AND for half the price.
Hello Joe,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Miss spelled last name but could not correct. Wasted $
Hello Earl,
Thank you for sharing your review and bringing this issue to our attention. Please know that we collect our data from public data sources and may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. We can only gather information as is and as available. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any comments or suggestions, pls do not hesitate to reach us at [email protected]. We value your opinion.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This is a rip off. You bait people in promising information and provide nothing.
Hello Latrice,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service. Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
So I am looking into a group from a couple towns over believed to be commiting identity theft
Hello Jennifer,
Thank you for the excellent review. We are optimistic that as you continue to use the site, you will find it more useful. We would love to hear more about your experience in the next couple of days. Please don't hesitate to give us a call or send an email to [email protected]. Your feedback and suggestions would be greatly appreciated.
We hope to hear from you soon! Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Report covered a lot and was quick only lots of "not on file" categories
Hello Zachary,
Thank you for the review. Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies.
You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
What a rip-off. All your data fields except address are blank. I found data on my own that should be included in your search. I would like a refund.
Hello Jay,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee since we are dealing with publicly available records online. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I was disappointed because I need the name of the current owmer on the title and I was lead to believe that you could supply that info and so I paid the fees total of over $13... I believe that at least the $9.95 fee should be refunded to me!
Hello Doris,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
In this light, I am processing a refund of the Premium VIN Report charge as requested since it offered no information. Please allow 3-5 business days for the $ 9.95 to go back to your card.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It's not unlimited on the 7 day Trial it's a scam!
Hello Stephen,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
The VIN information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Kinda hard to read and determine what information goes with which Person
Hello Cheri,
Thank you for taking the time to share your feedback. We are optimistic that you will find it more helpful as you continue to progress on the site.
Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I thought I would have access to vehicle ownership when looking up a license plate number.
Hello Sherise,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
No face book for the person I searched? He has 3. What a crock of $#*!.
Hello Aubony,
Thank you for taking the time to share your feedback. We're sorry your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Total scam. Paid and now for the info I need I have to pay more and more. Not cool. Be upfront!
Hello Teri,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
In this light, I am processing a refund of the 7-days trial charge since it offered no information. Please allow 3-5 business days for the $ 4.95 to go back to your card.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This is not helpful at all. I'm getting hundreds of addresses that are not mine.
Hello Ryan,
Thank you for taking the time to share your feedback. We are optimistic that you will find it more helpful as you continue to progress on the site.
Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Exciting and fun to look at now I got to say some stuff here very interesting
Hello Luis,
Thank you for the lovely review! We are glad to meet your expectations and optimistic that you will find it very useful as you continue using the site.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
When I put the name in the search, it said 1 result. Then I paid & it said 0 results. What a scam!
Hello Ann,
We understand how frustrating it must be not to get the information you need. Please know that our site can only generate records that are available publicly. We gather information as is and as available, and there is no guarantee. You can find this in our FAQs>Data Questions: https://infotracer.com/faq/.
This experience we don't want our customers to have. Rest assured, we'll further improve our services.
I went ahead and processed a refund of $3.95. Please expect this to reflect in 3 to 5 business days. Your account is deactivated and unsubscribed.
Thank you, and have a great day ahead!.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Got what I wanted and was very much pleased and will now live happily ever after
Hello Richard,
Thank you for the excellent review! We are delighted that you like the service and find it quick and easy to use. If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gary,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information. If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com