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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm looking for the vehicle owners name. The only thing this site gave me was the vehicle information. I took a picture of the license plate on the car, I know what kind of car it is I need to know the vehicle owners Name?
I thought i would at least get a name from the plate but i guess not
Hello Jess,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The License Plate information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
There is false information on the information I have seen...
Hello Olivier,
Thank you for taking the time to share your feedback. We are optimistic that you will find it more helpful as you progress on the site.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I'm looking up family I know have a record & I can't find them. What am I paying for then if accurate records are not showing up?
Hello Gloria,
Thank you for the review. Please know that we collect our data from public data sources, which may contain some inaccuracies.
Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I have been paying for this for a long time and never get the info I request, it's total bull$#*!
Hello Dana,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
To make up for the inconvenience, I went ahead and processed a refund of $7.95 for the automatic rebill charged this month.
Please expect this to reflect in 3 to 5 business days. I have also deactivated your account and removed your email from our mailing list.
Rest assured that no further charges will be reflected on your card.
Thank you, and have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This information is not comprehensive and out of date
Hello Madeline,
Thank you for the review. Please know that we collect our data from public data sources, which may contain some inaccuracies.
Unfortunately, we can’t guarantee complete or accurate information because publicly available information varies. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
No i do not wish to write about my experience. Waste of money
Hello Kristen,
We see and appreciate your high rating and want to know how we can assist you best. We look forward to hearing about your experience.
For your questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
There is no information about me at all and I don't know how that's possible
Hello Alicia,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We know that you reached our Customer Care Team to cancel your account.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We’d greatly appreciate the opportunity to make things right and work toward earning back your business. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I asked for info about my email adress! I do live in germany (as one can deduce from. De!) and you delivered only wrong results from people in northern America. Sorry this is crap and not worth a penny!
Hello Martin,
Thank you for sharing your feedback. Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
We would love to help you out and turn things around. We want to schedule a callback to resolve this for you.
Kindly respond with the best time and phone number to call you at [email protected] or give us a call at 833-922-2315 at your earliest convenience. We are available from 9 AM to 5 PM EST, Monday to Sunday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I knew more about the subject of the trace than ws contained in the infotracer report. Much of the info was outdated and didn't even list two judgments against the subject that were entered two years ago. Basic stuff. Disappointed overall.
Hello John,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Great tool when looking to trade vehicles from out of state to verify info
Hello Douglas,
Thank you for the lovely review! We are glad to meet your expectations and optimistic that you will find it helpful as you continue using the site.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Doesn't actually give you any information that s not publicly available for free anyways. This site is for the gullible who buy into Nigerian prince scam. When you search without a subscription, the page shows all the information that the report would contain, but there is a caveat. They say in light text (When available). I tried several different queries and the important info is never available. Save your money and time and make a pass.
Hello Raj,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The License Plate information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Justin,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The VIN information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Not what I needed and not enough info that is all from me now
Hello Ellen,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The Premium VIN information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Good but I'm being distracted getting the info with this intrusion - I'm not done! This 'rating experience' should be done at the END of my inquiry!
Hello Donald,
Thank you for the review and for bringing this issue to our attention. We apologize for the inconvenience the premature survey has caused you.
We greatly appreciate your feedback. It allows us to make things right. Rest assured, we will improve our services to serve you better.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Terrible and misleading, bait and switch, seems like a rip-off
Hello Robert,
Thank you for sharing your review. We regret your experience didn’t match your expectations.
We are aware that you reached our Customer Care Team to cancel your account, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I paid money for a report that says No Results Found. *******@hotmail.com looking for *******@hotmail.it
Hello George,
We're sorry to hear about your experience. Please know that we collect our data from public sources and may contain some inaccuracies.
Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. We can only gather information as is and as available. You can also check this in our FAQs>Data Questions: https://infotracer.com/faq/.
If you have any comments or suggestions, pls do not hesitate to reach us at [email protected]. We value your opinion.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
There is not anything on file for me to research. It would have been nice to know this before I payed
Hello Amy,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Your site says it's up to date every 24 hours and that's not true honestly I was an idiot to think that was true you don't have that much information available so it's really false advertising but I digress I ran 3 searches not one of them was even updated up to 10 months ago you are missing large gaps of information and they person is even not the right skin color to match the court records it's stupid John E Engles Jr is a white man who went to court 10 times this year and he did live at 1001 Easton Rd in willow grove PA ******* but you have him as African American and no real record for years sadly it's all wrong except his name she and past addresses about 6 of the addresses so why would I pay for old not updated information?
Hello Harry,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee for accurate and up-to-date records, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Not worth the trial cost. Gave less phone number info than I could get for free online. Did not mention renewal price in a few days.
Hello Joseph,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Drew,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The License Plate information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com