On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So far so good. I wish More information was given with out having to sign up for premium
I found what I was looking for, and quickly. Thanks
Hi Gregory,
We're happy to hear that you found what you were looking for. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need assistance, please don't hesitate to let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not getting specific items for the vin. Only for the thunderbird in general. Photo of the car with the vin that I asked for isn't shown only photos from all vehicles of that date. A lot to be desired. If you are going to report about a vehicle report it accurately and not the whole product line.
Hi Keith,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ordered extended report. Server said my CC was declined yet my CC provider showed it was paid?
Hi Donald,
We sincerely apologize for what happened. We've checked your account and confirm that you were not charged for the premium report. Please feel free to send us an email at [email protected] with a copy of the receipt showing the charge, and we'll be more than happy to investigate further.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great help finding information. I found what I was looking for with no issue and.
Hi Michael,
We're happy to hear you could find the information you were searching for. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Search includes too many names that dont pertain. You need to narrow it down and allow user to choose the name or names to be included.
Hello Paulina,
Thank you for taking the time to share your feedback. Unfortunately, some information might not be readily available since we deal with public records online.
There is no guarantee all records will show due to some possible restrictions from state or otherwise, as you can find in our FAQs>Data Questions: https://infotracer.com/faq/.
However, If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge. We are optimistic that you will find it more helpful as you progress on the site.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Ive gotten no info every tab says not available or no info. I know for a fact thru casenet that Bradley hedrick has at least 55 criminal or traffic records, yet it says none in Missouri. What a hoax.
Hello Caren,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Some of these things match up with me but others don't
Hello Tina,
Thank you for taking the time to share your feedback. Unfortunately, some information might not be readily available since we deal with public records online.
There is no guarantee all records will show due to some possible restrictions from state or otherwise, as you can find in our FAQs>Data Questions: https://infotracer.com/faq/.
However, If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge. We are optimistic that you will find it more helpful as you progress on the site.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Good fast and cheapsjsjskkzkzkzkzkkzjzjzjzjjzjsjsjsjsjjsnsjsjsjsjsjsjjsjsjsjsjjs
Hello German,
Thank you for the great review! We are excited that you find the service quick, easy to use, and reasonably priced.
We strive to make the site user-friendly for total customer satisfaction.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Kind of confusing, the initial page says the service is free? I just paid $3 for ONE plate look up
Hello Glen,
Thank you for sharing your review and bringing this issue to our attention.
We have checked your account with us, and it shows you are currently on our 7-day trial unlimited searches for $2.95, which is suitable for your searches up to the 1st of March.
However, it will roll over to a monthly subscription fee of $24.95 if you don't cancel on or before the said date as agreed on check out.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I need the name and insurance of this vehicle. It was involved in a wreck with my car and I need to contact their insurance.
Hello Burt,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The License Plate information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I had to do this to see what I'm doing on my phone m
Hello Amanda,
Thank you for the positive feedback. We are optimistic that you will discover more value to this site as you continue to progress.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
It told me the first and last name of the holder of the phone number but when I clicked it said there was no information not even a postal code...
Hello Jashawna,
Thank you for taking the time to share your feedback. We apologize for the inconvenience. Unfortunately, some information might not be readily available since we deal with public records online.
There is no guarantee all records will show due to some possible restrictions from state or otherwise, as you can find in our FAQs>Data Questions: https://infotracer.com/faq/.
However, If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge. We are optimistic that you will find it more helpful as you progress on the site.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Hello Bob,
Thank you for sharing your review. We are optimistic that you have already run your search and got the information you want.
Your business means a lot to us, so please don’t hesitate to reach out to us at [email protected] at your most convenient time if you ever have additional feedback.
We look forward to assisting you with any of your concerns.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Work good gave me the vin I needed when all I had to go off of was the license plate.
Hello Jordan,
Thank you for the lovely review. We are happy that you find the site very helpful, and we hope you continue to enjoy the service as you progress.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Not getting anywhere when I've already seen this info on free sites
Hello Sally,
Thank you for taking the time to share your feedback. Unfortunately, some information might not be readily available since we deal with public records online.
There is no guarantee all records will show due to some possible restrictions from state or otherwise, as you can find in our FAQs>Data Questions: https://infotracer.com/faq/.
However, If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge. We are optimistic that you will find it more helpful as you progress on the site.
Please do not hesitate to contact us at [email protected], or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Helped me find person who hacked an email account and stole $2500
Thanks
Hello Patricia,
Thank you for the lovely review! We are glad to meet your expectations and optimistic that you will find it helpful as you continue using the site.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
This is a little deceiving. I want the owner's name. It I do t want to have to pay for it.
Hello Rebecca,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The License Plate information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I'm looking for the vehicle owners name. The only thing this site gave me was the vehicle information. I took a picture of the license plate on the car, I know what kind of car it is I need to know the vehicle owners Name?
Hello Drew,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The License Plate information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I thought i would at least get a name from the plate but i guess not
Hello Jess,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The License Plate information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shannon,
Thank you for taking the time to give us a review. We're happy you're satisfied with the service so far. We also appreciate your feedback; rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315