On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Used Infotracer for a quick one time VIN look up for 2.95$ not much info which is ok for the low cost. Was billed a week later for membership of 24$ was a surprise and missed that detail somewhere in the fine print. Spoke to costumer service after i cancelled subscription immediately and briefly explained situation to support representative via chat text and was able to get a refund on the subscription i had no use for. Very appreciative
Hi Katie,
We're happy to hear that you were able to find what you were looking for. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I asked for verification of the email address and you could not! And I paid for it WHY?
Hi Patricia,
We're sorry to hear that we could not provide the owner of the email address you were searching for. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or the state.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Awesome, I love that it has so many different types of searches available
Hi Amanda,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected].
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi H H.,
Thank you for the five stars! We're happy you're satisfied with the service. Please let us know if you need further assistance, especially with your searches, and we'll be more than glad to help. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not much information. Not worth the cost. Need more information.
Hi Thomas,
We're sorry to hear that you found the report lacking and not worth the money you've paid.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
We can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge if you wish.
You can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found the information I wanted in less than 3 minutes! It was very helpful!
Hi Victoria,
Thank you for the excellent review! We are delighted that you like the quick service and find it a good source of information.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected]. Have a great day ahead!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was not impressed with the site. To me it was just like all the other misleading sites out there. I do have to say however the customer service 2asnvery prompt and good, so that's why I gave 3 stars overall
Hi Brian,
Thank you so much for your kind words! We appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The check that I did was on myself and it's totally inaccurate on 80% of it
Hi Tiffany,
We're sorry to hear that you found the report you received was primarily inaccurate, or at least most of it.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you wish, we can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
You can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I searched to get a name. I don't see a registered owner. I don't care about how many horsepower the car has... Useless.
Hi Noah,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better. We're sorry your experience didn't match your expectations.
The License Plate information you are trying to check is not available for the following reasons.
- The vehicle is newly purchased/transferred
- Has not been updated for a long time
- Due to state restrictions
- or has been purposely removed for privacy, confidentiality, and security reasons.
If you need further assistance, please do not hesitate to contact us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Can only get relevant info in "premium reports", have to buy the premium report to see if there are even results.
Hi Caitlin,
Thank you for the review and for bringing this issue to our attention. Please know that Premium Data requires an additional fee to view because it is not available anywhere else.
We have to pay a fee to access this data, so we can't offer it as part of your regular membership yet. You can also check this in our FAQs>Our Services: https://infotracer.com/faq/.
However, we can offer you additional search assistance through Our Expert Team of Researchers to search our database more in-depth at no extra charge.
You can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing to report on my lookup so I hope that's a good thing.
Hi Michael,
Thank you for your review. We're glad you appreciate the information provided.
However, if you are open to discussing this further, we can schedule a call the soonest you are free or reach out to us via email at [email protected]. Rest assured, we're here to help you.
Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good site for researching a car but not for verification of miles on a used car
Hi La,
Thank you for the excellent review! We are delighted that you like the service and find it a good source of information. If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Sandra,
Thank you for sharing your review. We regret your experience didn't match your expectations. Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you wish, we can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
You can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found what I Needed. Seemed fairly easy. I would use this site again in the future
Hi Joseph,
Thank you for the lovely review! We are delighted that you like the service and find it a good source of information. If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My SS Nr is 600-34-0936 you do show my personal addresses and phone numbers - for your records which don't SHOW - i was married twice 1st to SHARON. M GRAY in 1989 -0r 1990 in Phoenix AZ and the 2nd was to ELIZABETH. H. WEBB her name may show as last name BLACK from her 1st marriage in 1998 or 1999 in Los Angeles, not a problem as you also don't show anything negative on myself -which is what i was looking for ~just usual useless traffic tickets etc
Hi Alexander,
Thank you for the five stars! We're happy you're satisfied with the service. Please let us know if you need further assistance, especially with your searches, and we'll be more than glad to help. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This person has been arrested and it is not showing up.
Hi Julie,
Thank you for sharing your review. We regret your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you wish, we can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
You can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't given me owners name after it said it would before I paid
Hi Joanna,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to cancel your account, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected]. We’d greatly appreciate the opportunity to make things right and work toward earning back your business. Have a great day ahead!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site is a joke! I did a search on Jeffrey Franco age 61, everything I looked at on him shows not on file, yet he owns his own business and was married for three years, divorcing in January 2022 filed and granted at that time and has a protective/restraining order against him. This is a RIP OFF REPORT for $4.95
I do investigative work and Skip-Tracing for a living and was considering your business and signing up for a monthly fee but your searches ARE NOT CURRENT! I WANT A REFUND ON MY ACCOUNT PLEASE!
Hi Rick,
Thank you for the review. Please know that we collect our data from public data sources, which may contain some inaccuracies.
Unfortunately, we can't guarantee complete or accurate information because publicly available information varies. You can also find this in our FAQs>Data Questions: https://infotracer.com/faq/.
This experience we don't want our customers to have. Rest assured, we'll further improve our services.
I canceled your subscription and went ahead to process a refund of $4.95, as requested. Please expect this to reflect in 3 to 5 business days. Your account is now deactivated, and your email removed from our mailing list.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected]. Have a great day ahead!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You made me pay knowing you did not having any info to provide me
Hi Krystynna,
We're sorry to hear that there was no information available with the email you were searching for. This happens if the email address is under any of the following conditions:
(1) is a dummy/system generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or the state.
We can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if you need further assistance, especially with searches.
Have a nice day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ryon,
We're happy to hear that you were satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315