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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Great and easy very informative as well as kind and everything was readily understandable
Did not help on what I need just what I could found in public records. Will not recommend
Hi Karen,
We sincerely apologize if you were not satisfied with the report you received. Upon checking, I can see that you already reached out via email, and we have provided the Title Information of the VIN you were searching for. Rest assured, your account has been canceled; our company will no longer bill you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great experience, very easy to use and informative.
Hi Melissa,
We're happy to hear that you find our site easy to use and informative. We hope that you will also recommend us to others. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Joy,
Thank you for taking the time to give us a review. We're happy that you find our site easy to use and our prices decent. If you need assistance, especially with your searches, please give us a call or send an email to [email protected]. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good got info i needed. Will be using this app in the future
Hi Sherri,
Thank you for your kind words! We're happy to hear that you were able to get the information you needed and that you will be using us in the future. If you need assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was hoping to get a name but it was never provided
Hi Kirstin,
We sincerely apologize if we could not provide information on the IP Address you were searching for. It might be because the IP is under the following:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address which means his/her ISP is assigning his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can be used to hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP, but not the actual end-user that is a subscriber of that ISP.
4. Or it has been purposely removed/blocked for privacy, confidentiality, and security reasons by an individual or the state.
Rest assured, we will be working on our services and be better in the future. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It doesn't show death certificate as your site said
Hi Marion,
While Infotracer is happy to offer instant Marriage/Divorce Records, Death Records, and Birth Records searches, we do not provide birth, marriage, divorce, or death documents/certificates/licenses. We are a public records provider, and our system allows you to look up publicly available vital records information conveniently.
If we can help you with anything else, please don't hesitate to email us at [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Love it. Worked fast and easy to use and I would recommend this site to anyone looking for vehicle information.
Hi Casey,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your data is outdated and incorrect on multiple searches
Hi William,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This isn't a very reliable website. Spent my money for basically nothing...
Hi Taylor,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at [email protected]. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Most of my searches had very out dated or incorrect info. On my own name it showed me married to some stranger, lacked most asset info like autos.
Hello Jim,
Thank you for the review We're happy you're satisfied with the service. Please let us know if you need further assistance, especially with your searches, and we'll be more than glad to help. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I hate this app already, shows me my potential records then after paying it can't be found. I'll be submitting a google review.
Hello T m.,
We're sorry to hear that you found the report you received was primarily inaccurate, or at least most of it.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
We can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge if you wish.
You can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Yes great stuff on here I love it another ty very much
Hello T m.,
Thank you for your amazing review. We're happy to hear that you're satisfied with the service. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking for the owners name and did not get that.
Hello David,
Thank you for sharing your review. We regret your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you wish, we can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
You can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Claims information will be provided in report but the info wasn't despite being prompted to pay for the info. Scam!
Hello Gail,
Thank you for sharing your review. We regret your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you wish, we can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
You can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's great I would truly recommend for research purposes
Hello Leslie,
Thank you for the great review! We are excited that you find the service a good source of information.
If you have any questions, comments, or suggestions, pls feel free to reach us at [email protected] at your most convenient time.
We look forward to hearing from you. Have a great day ahead.
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for and ordered a license plate lookup and am having to go through Chat to find the owner's name instead of it being obvious in the paid for report.
Hello Michael,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. There is no guarantee, and you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
We can confirm that you reached our Customer Care Team to cancel your account, and they refunded the charge; please allow 3-5 business days for the refund to process.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Yeah your info is outdated. The person I searched for has 4 warrants. I KNOW they do because one of them is for not showing to court for a case with ME! Your search said 0. Waste of $3.
Hello Catherine,
Thank you for sharing your review. We regret your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
We can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge if you wish.
You can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not find what I'm looking for the person was not shown
Hello Beverly,
Thank you for sharing your review. We regret your experience didn't match your expectations.
Unfortunately, some information might not be readily available since we deal with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
We can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge if you wish.
You can reach out to us via email at [email protected]. Rest assured, we're here to help you. We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Unable to provide info on a email trace. Thanks I would like to cancel my subscription ASAP! Thanks
Hello Barbara,
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations.
We source our information from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. There is no guarantee, and you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
We can confirm that you reached our Customer Care Team to cancel your account. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Eddy
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan,
Thank you for taking the time to give us a review. We're happy to hear that you're satisfied with the site and the information you received. We hope that you will also recommend us to others. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315